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Executive Desktop Support Jobs in Madison, WI (NOW HIRING)

VIVA USA INC

Desktop Support

Madison, WI · On-site

The client is looking for Desktop Support II Under the general guidance of the IT Operations ... customers including executives. Ability to identify, lead, and implement ITSM improvement ...

INFO ORIGIN INC

Desktop Tech Support Analyst

Madison, WI · Remote

$23.75 - $32/hr

Desktop Support / ITSM Consultant Location: Madison, WI Job Type: Contract Duration: Through 06/30 ... Work with users at all levels, including executives. * Prioritize tasks and resolve technical ...

Technoviz LLC

Desktop Support II

Madison, WI · On-site

$25/hr

Essential duties include providing technical assistance in support and preparation of desktop ... customers including executives. * Ability to identify, lead, and implement ITSM improvement ...

Technoviz LLC

Desktop Support II

Madison, WI · On-site

$25/hr

Essential duties include providing technical assistance in support and preparation of desktop ... customers including executives. * Ability to identify, lead, and implement ITSM improvement ...

Technoviz LLC

Desktop Support II

Madison, WI · On-site

$25/hr

Essential duties include providing technical assistance in support and preparation of desktop ... customers including executives. * Ability to identify, lead, and implement ITSM improvement ...

Zfinity Global

Desktop Support -II

Madison, WI · On-site

$20.50 - $26/hr

... desktop systems and other IT hardware such as mobile devices and printers. · Effective and ... customers including executives. · Ability to identify, lead, and implement ITSM improvement ...

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... May provide Executive support * Various other tasks associated with deskside services * May need to ...

Stefanini Group

Deskside Technician II

Madison, WI

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... May provide Executive support * Various other tasks associated with deskside services * May need to ...

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... May provide Executive support * Various other tasks associated with deskside services * May need to ...

Stefanini Group

Deskside Technician II

Madison, WI

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... May provide Executive support * Various other tasks associated with deskside services * May need to ...

All JobsDesktop Support JobsExecutive Desktop Support JobsExecutive Desktop Support Jobs in Madison, WI

Executive Desktop Support information

See Madison, WI salary details

$14

$23

$33

How much do executive desktop support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for executive desktop support in Madison, WI is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $24.95 per hour, depending on experience, location, and employer.

What is executive desktop support?

Executive Desktop Support refers to specialized IT support services provided to high-level executives within an organization. This role focuses on delivering prompt, personalized technical assistance for hardware, software, and mobile devices, often handling sensitive information and urgent requests. Executive Desktop Support professionals ensure that executives' technology needs are met efficiently, allowing them to operate smoothly and securely. They may also provide after-hours support and coordinate with other IT teams for complex issues.

What unique challenges might I face as an executive desktop support specialist compared to general IT support roles?

In an Executive Desktop Support role, you'll often support high-level executives who require prompt, discreet, and tailored assistance. This means addressing urgent technical issues with minimal disruption, ensuring confidentiality, and sometimes adapting to non-standard schedules. You'll need excellent communication skills, a proactive approach, and the ability to maintain composure under pressure, as executives may expect immediate, seamless solutions. Collaboration with other IT teams is common, especially for complex troubleshooting or ensuring secure access to sensitive information.

What are the key skills and qualifications needed to thrive as an executive desktop support specialist, and why are they important?

To thrive as an Executive Desktop Support specialist, you need deep expertise in troubleshooting hardware, software, and networking issues, along with a solid understanding of Windows and macOS environments, typically supported by relevant IT certifications like CompTIA A+ or Microsoft certifications. Familiarity with enterprise tools such as Microsoft 365, remote desktop applications, and ticketing systems is essential. Outstanding communication, discretion, and the ability to remain calm under pressure are vital soft skills for supporting high-level executives. These capabilities ensure quick, reliable technical support, maintaining productivity and confidentiality for top-level stakeholders.

What is the difference between Executive Desktop Support vs Desktop Support Specialist?

AspectExecutive Desktop SupportDesktop Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate executives, high-level officesGeneral office, multiple departments
Employer & IndustryLarge corporations, executive teamsVarious industries, IT support teams
Search & Comparison IntentRole focused on executive support, specializedGeneral desktop support, broader scope

Executive Desktop Support professionals focus on providing specialized technical assistance to high-level executives, often requiring discretion and advanced skills. Desktop Support Specialists handle a wider range of user issues across departments. While both roles require similar certifications, Executive Desktop Support emphasizes confidentiality and executive-level service, whereas Desktop Support Specialists serve a broader user base.

What are the most commonly searched types of Desktop Support jobs in Madison, WI?

The most popular types of Desktop Support jobs in Madison, WI are:

What are popular job titles related to Executive Desktop Support jobs in Madison, WI?

For Executive Desktop Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Executive Desktop Support jobs in Madison, WI look for?

The top searched job categories for Executive Desktop Support jobs in Madison, WI are:

Executive Desktop Support jobs near you
Infographic showing various Executive Desktop Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,138 per year, or $23.1 per hour.

Desktop Support

VIVA USA INC

Madison, WI • On-site

Contractor

Posted 6 days ago

Job description

The client is looking for Desktop Support II
Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at the client. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.
Essential duties include providing technical assistance in support and preparation of desktop supported applications and hardware. Requires knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk.
Top 3-4 Required skills (4-7 years of experience):
Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top 2-3 Nice to Have skills:
ITIL 4 Foundation certification or similar
CompTIA A+ certification of similar
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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