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Executive Desktop Support Jobs in Madison, WI (NOW HIRING)

INFO ORIGIN INC

Desktop Tech Support Analyst

Madison, WI · Remote

$23.75 - $32/hr

Desktop Support / ITSM Consultant Location: Madison, WI Job Type: Contract Duration: Through 06/30 ... Work with users at all levels, including executives. * Prioritize tasks and resolve technical ...

New

Zfinity Global

Desktop Support -II

Madison, WI · On-site

$20.50 - $26/hr

... desktop systems and other IT hardware such as mobile devices and printers. · Effective and ... customers including executives. · Ability to identify, lead, and implement ITSM improvement ...

New

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... May provide Executive support * Various other tasks associated with deskside services * May need to ...

New

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... May provide Executive support * Various other tasks associated with deskside services * May need to ...

New

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... May provide Executive support * Various other tasks associated with deskside services * May need to ...

New

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... May provide Executive support * Various other tasks associated with deskside services * May need to ...

New

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Executive Desktop Support information

See Madison, WI salary details

$14

$23

$33

How much do executive desktop support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for executive desktop support in Madison, WI is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $24.95 per hour, depending on experience, location, and employer.

What is executive desktop support?

Executive Desktop Support refers to specialized IT support services provided to high-level executives within an organization. This role focuses on delivering prompt, personalized technical assistance for hardware, software, and mobile devices, often handling sensitive information and urgent requests. Executive Desktop Support professionals ensure that executives' technology needs are met efficiently, allowing them to operate smoothly and securely. They may also provide after-hours support and coordinate with other IT teams for complex issues.

What unique challenges might I face as an executive desktop support specialist compared to general IT support roles?

In an Executive Desktop Support role, you'll often support high-level executives who require prompt, discreet, and tailored assistance. This means addressing urgent technical issues with minimal disruption, ensuring confidentiality, and sometimes adapting to non-standard schedules. You'll need excellent communication skills, a proactive approach, and the ability to maintain composure under pressure, as executives may expect immediate, seamless solutions. Collaboration with other IT teams is common, especially for complex troubleshooting or ensuring secure access to sensitive information.

What are the key skills and qualifications needed to thrive as an executive desktop support specialist, and why are they important?

To thrive as an Executive Desktop Support specialist, you need deep expertise in troubleshooting hardware, software, and networking issues, along with a solid understanding of Windows and macOS environments, typically supported by relevant IT certifications like CompTIA A+ or Microsoft certifications. Familiarity with enterprise tools such as Microsoft 365, remote desktop applications, and ticketing systems is essential. Outstanding communication, discretion, and the ability to remain calm under pressure are vital soft skills for supporting high-level executives. These capabilities ensure quick, reliable technical support, maintaining productivity and confidentiality for top-level stakeholders.

What is the difference between Executive Desktop Support vs Desktop Support Specialist?

AspectExecutive Desktop SupportDesktop Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate executives, high-level officesGeneral office, multiple departments
Employer & IndustryLarge corporations, executive teamsVarious industries, IT support teams
Search & Comparison IntentRole focused on executive support, specializedGeneral desktop support, broader scope

Executive Desktop Support professionals focus on providing specialized technical assistance to high-level executives, often requiring discretion and advanced skills. Desktop Support Specialists handle a wider range of user issues across departments. While both roles require similar certifications, Executive Desktop Support emphasizes confidentiality and executive-level service, whereas Desktop Support Specialists serve a broader user base.

What are the most commonly searched types of Desktop Support jobs in Madison, WI?

The most popular types of Desktop Support jobs in Madison, WI are:

What are popular job titles related to Executive Desktop Support jobs in Madison, WI?

For Executive Desktop Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Executive Desktop Support jobs in Madison, WI look for?

The top searched job categories for Executive Desktop Support jobs in Madison, WI are:

Executive Desktop Support jobs near you
Infographic showing various Executive Desktop Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,138 per year, or $23.1 per hour.

Desktop Tech Support Analyst

Madison, WI • Remote

INFO ORIGIN INC
IT Services • 11 - 50 employees
Learn more about INFO ORIGIN INCexternal

$23.75 - $32/hr

Full-time

Posted 2 days ago

New

Job description

Desktop Support / ITSM Consultant

Location: Madison, WI
Job Type: Contract
Duration: Through 06/30/2027, with potential extension
Work Arrangement: 100% Onsite
Interview: Microsoft Teams with camera on

Job Summary

We are seeking an experienced Desktop Support / ITSM Consultant to provide technical support and help improve IT Service Management processes. The ideal candidate will have strong desktop troubleshooting skills, ITSM/ITIL knowledge, and excellent communication skills.

Key Responsibilities
  • Provide in-person desktop and technical support to employees.
  • Troubleshoot and support desktop operating systems, applications, hardware, laptops, printers, and peripherals.
  • Support Android, iOS, and other mobile devices.
  • Handle escalated issues from the help desk.
  • Diagnose, patch, configure, and deploy desktop systems and IT hardware.
  • Identify and implement ITSM process improvements based on ITIL best practices.
  • Work with users at all levels, including executives.
  • Prioritize tasks and resolve technical issues efficiently.
  • Document solutions, procedures, and support activities.
Required Skills
  • 4–7 years of relevant experience.
  • Strong desktop support and troubleshooting experience.
  • Experience with desktop hardware, software, laptops, printers, and mobile devices.
  • Knowledge of ITSM and ITIL best practices.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving, organizational, and time-management skills.
  • Ability to work independently and manage multiple priorities.
Nice to Have
  • ITIL 4 Foundation certification.
  • CompTIA A+ certification.

Important: Candidates must be current Wisconsin residents. Local candidates in the Madison, WI area are strongly preferred. This is a 100% onsite position and relocation candidates will not be considered



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