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Desktop Support Jobs in Madison, WI (NOW HIRING)

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive ...

Quartz

Senior Desktop Support Engineer

Madison, WI

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and ...

Auxiant

Desktop Support Specialist

Madison, WI

Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for responding to helpdesk tickets, setting up ...

Beacon Technologies

Desktop Support Analyst

Madison, WI · On-site

$25 - $34/hr

... requests for desktop computing technologies. * Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues.

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for responding to helpdesk tickets, setting up ...

Epitec

Desktop Technician IV

Mineral Point, WI · On-site

$31.80/hr

This role is 100% onsite and will support multiple facilities in the region. The ideal candidate will have experience with desktop support, computer imaging, printer troubleshooting, networking ...

Optime Tech

Desktop Technician

Mineral Point, WI · On-site

$20.25 - $25.75/hr

The ideal candidate will have experience supporting Windows desktops, imaging, Active Directory, printers, hardware, and basic networking while delivering excellent customer service. Required Skills

KYYBA

Be Seen First

Desktop Technician

Mineral Point, WI · On-site

$31 - $32/hr

Provide end-user desktop support, including hardware, software, imaging, and operating system troubleshooting. * Install, configure, maintain, and support desktop, laptop, printer, and peripheral ...

Kelly Services

Desktop Technician IV

Mineral Point, WI

$33/hr

Desktop support / Imaging * Network knowledge * Printer support * Customer service Education * High school diploma or equivalent required Experience * 3 to 5 years of relevant experience Job Summary ...

Kelly Services

Desktop Technician IV

Mineral Point, WI · On-site

$33/hr

Desktop support / Imaging * Network knowledge * Printer support * Customer service Education * High school diploma or equivalent required Experience * 3 to 5 years of relevant experience Job Summary ...

Zillion Technologies

Computer Analyst I

Madison, WI · On-site

$25 - $28/hr

Implement, configure, support, and maintain desktop and end-user computing technologies. * Install, test, deploy, and troubleshoot desktop hardware, operating systems, software applications, and ...

Rang Technologies Inc.

Desktop Technician IV

Mineral Point, WI · On-site

$20.25 - $25.75/hr

Desktop Technician IV Location: Mineral Point, WI 53565 Duration: 4+ Months (Possible Extension or ... also supporting additional the Stoughton, and Janesville sites. Technical skills desired: · ...

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All JobsDesktop Support JobsDesktop Support Jobs in Madison, WI

Desktop Support information

See Madison, WI salary details

$14

$23

$33

How much do desktop support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for desktop support in Madison, WI is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $24.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Madison, WI? The most popular types of Desktop Support jobs in Madison, WI are:
What are popular job titles related to Desktop Support jobs in Madison, WI? For Desktop Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Madison, WI look for? The top searched job categories for Desktop Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Desktop Support jobs? Cities near Madison, WI with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Madison, WI as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,138 per year, or $23.1 per hour.

Desktop Support IV

Technoviz LLC

Madison, WI • On-site

$38/hr

Full-time

Posted 26 days ago

Job description

Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.
The candidate must work and live in the state of Wisconsin.  
The main activities for this role are as follows: (7+ years)
·         Tier 3 support and maintenance of workstation software and hardware
·         Support and maintenance of Operating Systems for user workstations
·         Peripheral device support (printers/scanner/etc) and maintenance
·         Incident and Service Request Management
·         Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets: 
 Top Required Skills & Years of Experience:
·         Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
·         Support and maintenance of Operating Systems for user workstations (5 years or more required)
·         Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
·         Incident and Service Request Management (5 years or more REQUIRED)
·         Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
·         Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:
·         Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
·         Patch Management
·         Imaging experience using management tools (SCCM, Ivanti, etc.)
·         Learning management system (LMS) support experience
·         Google Workspace experience
·         Microsoft's Group Policy Object (GPO) experience

Notes:
Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month.
Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office monthly for implementations, meetings, etc.