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Desktop Support Jobs in Madison, WI (NOW HIRING)

Kelly Services

Desktop Technician IV

Mineral Point, WI · On-site

$33/hr

Desktop support / Imaging * Network knowledge * Printer support * Customer service Education * High school diploma or equivalent required Experience * 3 to 5 years of relevant experience Job Summary ...

Zillion Technologies

Computer Analyst I

Madison, WI · On-site

$25 - $28/hr

Implement, configure, support, and maintain desktop and end-user computing technologies. * Install, test, deploy, and troubleshoot desktop hardware, operating systems, software applications, and ...

Rang Technologies Inc.

Desktop Technician IV

Mineral Point, WI · On-site

$20.25 - $25.75/hr

Desktop Technician IV Location: Mineral Point, WI 53565 Duration: 4+ Months (Possible Extension or ... also supporting additional the Stoughton, and Janesville sites. Technical skills desired: · ...

Kyyba Inc

Desktop Technician IV

Mineral Point, WI · On-site

$20.25 - $25.75/hr

... software, desktop communications software, operating system software and internet directory ... Instruct and assign staff to provide technical support to designers, marketing and sales ...

CYNET SYSTEMS

Desktop Technician IV

Mineral Point, WI · On-site

$26 - $31/hr

Strong knowledge of computer software, such as configuration management software, desktop ... Instruct and assign staff to provide technical support to designers, marketing and sales ...

defi AUTO LLC

Client Support Desk Analyst

Madison, WI · On-site

$60K - $75K/yr

This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support. By working directly with clients and internal stakeholders, you can help shape ...

New

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

... support, or desktop support role. * Experience with a ticketing or service management system is a plus. * Familiarity with Active Directory and Microsoft 365 administration basics is preferred.

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

... support, or desktop support role. * Experience with a ticketing or service management system is a plus. * Familiarity with Active Directory and Microsoft 365 administration basics is preferred.

Standard Imaging, Inc

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

Manage desktop environments, endpoint configurations, and user support operations * Administer Microsoft Active Directory, Group Policy, Privileged Access Management, and Windows Server environments

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Manage desktop environments, endpoint configurations, and user support operations * Administer Microsoft Active Directory, Group Policy, Privileged Access Management, and Windows Server environments

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Madison, WI

Desktop Support information

See Madison, WI salary details

$14

$23

$33

How much do desktop support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for desktop support in Madison, WI is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $24.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Madison, WI? The most popular types of Desktop Support jobs in Madison, WI are:
What are popular job titles related to Desktop Support jobs in Madison, WI? For Desktop Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Madison, WI look for? The top searched job categories for Desktop Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Desktop Support jobs? Cities near Madison, WI with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Madison, WI as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,138 per year, or $23.1 per hour.

Desktop Technician IV

Kelly Services

Mineral Point, WI • On-site

$33/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Position: Desktop Technician IV
Location: On-Site | Multiple Locations: Mineral Point, WI, plus Stoughton, and Janesville
Pay Rate: $33.00/hour
Duration: 6 month contract
Must Haves
  • Desktop support / Imaging
  • Network knowledge
  • Printer support
  • Customer service
Education
  • High school diploma or equivalent required
Experience
  • 3 to 5 years of relevant experience
Job Summary
As a Desktop Technician, you will be responsible for providing on-site technical support for desktop hardware and software, imaging systems, and network equipment. You will coordinate with plant staff and IT teams to ensure the health and reliability of all IT assets. This role includes hands-on tasks involving computers, servers, network closets, and cable management, and requires excellent customer service skills.
Technical Duties
  • Set up and monitor data closet equipment including servers and UPS units
  • Monitor and report on site health including data closet equipment, servers, network, and clients
  • Assist with cable runs and provide guidance to local teams on cable termination
  • Escort vendors on site during maintenance activities for data closet systems
  • Assist with server operations as needed and support site lead
  • Set up new servers and clients according to documented processes
  • Perform maintenance on servers and clients (patches, agent installs, troubleshooting incidents)
  • Maintain and document network IDF changes and port mappings
  • Collaborate with plant staff for open communication and adherence to IT best practices
  • Position is 100% on-site at primary and additional locations
Technical Skills
  • Windows XP through 11; Server 2008 through 2019
  • Familiarity with antivirus systems, Active Directory, and Windows security settings
  • Basic understanding of network infrastructure including TCP/IP, switching, and common network devices
  • Proficiency with MS Office, Telnet/Putty clients, remote desktop, and imaging software (backup/recovery)
  • Ability to use online collaboration tools such as Teams and SharePoint
General Skills
  • Excellent verbal and written communication
  • Strong problem-solving skills
  • Independent time management
  • Ability to mentor and provide constructive feedback
  • Strong knowledge of electronic equipment, computer hardware and software
  • Experience with configuration management and desktop communication software
Major Job Duties and Responsibilities
  • Instruct and assign technical support tasks in collaboration with internal teams
  • Support staff in testing and verifying hardware to meet specifications
  • Oversee build, testing, and modification of product prototypes
  • Analyze user needs and recommend appropriate hardware solutions
  • Evaluate interface between hardware and software to meet operational requirements
Apply today to join the Kelly team as a Desktop Technician, supporting multiple Wisconsin sites through hands-on IT support and collaborative teamwork!

 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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