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Desktop Support Jobs in Madison, WI (NOW HIRING)

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

CYNET SYSTEMS

Desktop Technician IV

Mineral Point, WI · On-site

$26 - $31/hr

Strong knowledge of computer software, such as configuration management software, desktop ... Instruct and assign staff to provide technical support to designers, marketing and sales ...

Azad Technology Partners

System Administrator

Oregon, WI · On-site

$61.99 - $71.64/hr

Strong desktop support/troubleshooting experience of common hardware, software, peripheral devices, and networking equipment. * Excellent written and verbal communication skills. * Basic ...

New

Robert Half

Application Support Engineer

Middleton, WI · On-site

$42 - $51/hr

Support VDI/virtual desktop environments , including application access, performance, configuration, and troubleshooting. * Utilize ServiceNow or a similar ITSM/ticketing platform to track incidents ...

Octopi Brewing LLC

End User Support Expert

Waunakee, WI · On-site

The End User Services Expert is responsible for providing both remote and hands-on desktop technical support to a varied community of users. This role supports their primary place of work, with the ...

New

Octopi Brewing LLC

End User Support Expert

Waunakee, WI · On-site

The End User Services Expert is responsible for providing both remote and hands-on desktop technical support to a varied community of users. This role supports their primary place of work, with the ...

New

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience) * Strong communication and customer ...

Octopi Brewing LLC

End User Support Expert

Waunakee, WI

$65K - $70K/yr

The End User Services Expert is responsible for providing both remote and hands-on desktop technical support to a varied community of users. This role supports their primary place of work, with the ...

New

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Madison, WI

Desktop Support information

See Madison, WI salary details

$14

$23

$33

How much do desktop support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support in Madison, WI is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $24.95 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Madison, WI?

The most popular types of Desktop Support jobs in Madison, WI are:

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For Desktop Support jobs in Madison, WI, the most frequently searched job titles are:

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The top searched job categories for Desktop Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Desktop Support jobs?

Cities near Madison, WI with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,130 per year, or $23.1 per hour.

Deskside Technician II

Stefanini Group

Madison, WI • On-site

$20.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

Job Requirements
Details:
  • +1 years corporate deskside support or equivalent experience

  • Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.

  • Excellent troubleshooting capability

  • Ability to maintain composure while handle challenging, dynamic, rapid-response user support

  • Experience with Microsoft Office / Office 365 suite

  • Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

  • Experience with endpoint protection and encryption (Bitlocker) support

  • Familiarity with using remote desktop support tools

  • High School Diploma or equivalent

  • Maintain valid driver's license

  • Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

  • Physical presence at a Stefanini or Client location during shift

  • Demonstrate high level of professionalism and strong personal interaction skills

  • Maintain neat and professional work area and appearance in compliance with site policies

  • Ability to pass standard panel drug screening and background check

  • Adhere to assigned shift schedule

What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

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Pay Range:
Based on Experience

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