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Desktop Support Jobs in Madison, WI (NOW HIRING)

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience) * Strong communication and customer ...

WPS

IT Asset Management Hardware Analyst

Madison, WI · On-site +1

$75K - $90K/yr

ITIL v4 Foundations OR CHAMP, CITAM certification. * 3 or more years of experience in IT Asset Management, IT Operations, Desktop Support or related field. * Demonstrated experience administering an ...

Weir

End User Services Support

Madison, WI · On-site

Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory ... Experience supporting Operational Technology (OT) environments and service mapping into CMDB. * ...

Weir Group

End User Services Support

Madison, WI

Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory ... Experience supporting Operational Technology (OT) environments and service mapping into CMDB. * ...

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our ...

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Desktop Support information

See Madison, WI salary details

$14

$23

$33

How much do desktop support jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for desktop support in Madison, WI is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $24.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Madison, WI? The most popular types of Desktop Support jobs in Madison, WI are:
What are popular job titles related to Desktop Support jobs in Madison, WI? For Desktop Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Madison, WI look for? The top searched job categories for Desktop Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Desktop Support jobs? Cities near Madison, WI with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Madison, WI as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,138 per year, or $23.1 per hour.

End User Computing (EUC) Administrator

Sub-Zero & Wolf Appliance

Madison, WI

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

Key Responsibilities

  • Support daytoday operation of enduser computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals
  • Perform device management activities using tools such as Microsoft Intune, JAMF, and SOTI
  • Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups
  • Support operating system updates and patching for enduser devices, including application packaging, testing, and maintaining compatibility across updates
  • Support Windows, macOS, Linux (as needed for specific teams), and 10ZiG endpoint devices used in manufacturing or specialized environments
  • Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability
  • Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams
  • Partner with Network, Security, Server, and other IT teams to resolve devicerelated issues
  • Support enduser audiovisual (AV) solutions and participate in AVrelated projects, including vendor coordination and device deployment
  • Participate in an oncall rotation to support afterhours incidents impacting manufacturing operations and business users
 

Qualifications

Required

  • Experience supporting enduser devices and operating systems in an enterprise IT environment
  • Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
  • Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
  • Clear communication skills and a strong customerservice mindset

Preferred

  • Experience supporting devices in manufacturing or operational environments
  • Experience with application packaging or endpoint configuration management
  • Exposure to Active Directory or Entra ID
  • Basic familiarity with scripting or automation (e.g., PowerShell)
  • Associate degree in IT or related field, or equivalent handson experience
 

What Success Looks Like

  • Manufacturing and business users experience reliable device performance with minimal disruption
  • Endpoint issues are resolved quickly with a strong focus on customer service
  • Devices are deployed, refreshed, and supported in a way that keeps operations running

We value our employees by providing:

  • Competitive compensation based on skills
  • Industry leading health, dental, and vision plans
  • Generous 401 (K) savings and profit sharing
  • On-site UW Health clinic, fitness center, and walking paths
  • Education assistance and internal training programs
  • Electric vehicle charging
  • Maternity & paternity leave
  • Interested in learning more on our robust benefits package we offer? Click here!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration.  All drug testing will be conducted in accordance with federal and state laws.

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