About Information Resource Group
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Jefferson City, MO, US
Year founded
1998
Contractor
Posted 14 days ago
Job description
Role: Network Engineer with Desktop Support
This role is 100% On-site in Madison,WI
Candidate must be a CURRENT WI resident. No relocation allowed.
Interview Process: First round via Teams, Second round On-site in Madison.
Duration of the Contract: 6/30/2026 with potential for extension
Project Details: This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Additional details: - The selected hire MUST have an up-to-date flu shot. Proof of vaccination will be required during onboarding. - The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.
Top Required Skills & Years of Experience:
- At least 10 years' experience in the following: - Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required. - Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
Nice to Have Skills:
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
irginc.net
Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Support Engineer?
A: To succeed as a Desktop Support Engineer, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with help desk software and ticketing systems, and knowledge of hardware and software troubleshooting methodologies. Additionally, strong soft skills such as excellent communication, problem-solving, and patience are essential for effectively interacting with users, resolving issues, and providing technical guidance. These technical and soft skills enable Desktop Support Engineers to efficiently resolve user issues, maintain a high level of customer satisfaction, and support the overall IT infrastructure, ultimately contributing to their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Support Engineer?
A: A Desktop Support Engineer's typical career progression involves starting as a Help Desk Technician, providing initial technical support to end-users, and advancing to roles such as Desktop Support Specialist, where they handle more complex issues and develop expertise in specific technologies. As they gain experience, they can move into senior roles like Senior Desktop Support Engineer or Technical Lead, overseeing teams and implementing large-scale support initiatives. With further skill development and experience, Desktop Support Engineers can transition into related fields like IT Project Management, Cybersecurity, or even move into leadership positions like IT Director or Manager.
