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Desktop Support Manager Jobs in Madison, WI (NOW HIRING)

ACD Distribution

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

This includes hardware and software administration of servers, desktops, networking, security, e-mail, and communications for all ACD sites. The IT Manager has one direct report, a Support Specialist.

Kayser Ford

IT Support Specialist

Madison, WI

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Management Deploy and image new computers. Maintain laptop and desktop inventory. Coordinate ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Device Management * Deploy and image new computers. * Maintain laptop and desktop inventory.

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Device Management * Deploy and image new computers. * Maintain laptop and desktop inventory.

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Management Deploy and image new computers. Maintain laptop and desktop inventory. Coordinate ...

Kayser Ford

IT Support Specialist

Madison, WI

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Management Deploy and image new computers. Maintain laptop and desktop inventory. Coordinate ...

Weir

End User Services Support

Madison, WI · On-site

Manage incident resolution, service requests, and 4th level support escalations to Original ... Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory ...

Weir Group

End User Services Support

Madison, WI · On-site

Manage incident resolution, service requests, and 4th level support escalations to Original ... Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory ...

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

This role resolves access issues, manages user accounts, and assists with technology-related ... Deploy, configure, and support desktop and laptop hardware * Respond to support requests and ...

NannyPod

State Area Manager - Wisconsin

Madison, WI · On-site

$48K - $75K/yr

Laptop /Desktop Benefits NannyPod OffersExcellent Benefits * 250 Sharesperquarter in NannyPod USA ... Ongoing Support & Advice:Professional businessconsults to help you grow. We are here tohelp!

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

This role resolves access issues, manages user accounts, and assists with technology-related ... Deploy, configure, and support desktop and laptop hardware * Respond to support requests and ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Madison, WI

Desktop Support Manager information

See Madison, WI salary details

$15

$36

$60

How much do desktop support manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop support manager in Madison, WI is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $48.46 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Madison, WI?

The most popular types of Desktop Support jobs in Madison, WI are:

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For Desktop Support Manager jobs in Madison, WI, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Desktop Support Manager jobs?

Cities near Madison, WI with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,813 per year, or $36.4 per hour.

IT Support Engineer

Younger Enterprise Systems LLC

Madison, WI • On-site

$65K - $85K/yr

Full-time

Re-posted 9 hours ago

Job description

The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile devices. MacOS and Linux experience is a plus. This position requires at least 5 years of recent IT support experience including extensive use of backup systems, internet and cloud technologies, cybersecurity tools and techniques. A strong commitment to exceptional customer service, professionalism, and teamwork is expected in addition to demonstrated technical aptitude.
Service and Helpdesk Support:
·            Monitor cloud and local backup solutions and troubleshoot failures.
·            Triage and manage helpdesk tickets, initiate appropriate remedial actions.
·            Provide tier 2+ customer support both remotely and on-site.
·            Monitor computers and network devices.

Installation, Configuration, and Maintenance:
·            Server installation, configuration, and troubleshooting, including SharePoint, Google Workspace, and Synology NAS.
·            In-depth Windows computer imaging and configuration, including automated deployment.
·            Install, license, configure, and maintain common software packages like MS Office, Adobe, and QuickBooks.
·            Support, troubleshoot, and configure standard applications like email clients and web browsers.
·            Update operating systems and applications for servers and client workstations.
·            Internet domain registration and DNS name server setup including renewals and transfers.
·            Install and configure printers, scanners, and other peripherals.
·            Perform mobile device setup, app installation, and troubleshooting.
·            Provide end user training, coaching, and how-to documentation.
Network design, installation, and support:
·            Comprehensive installation, management and troubleshooting of internet gateways, firewalls, routers, and other network devices.
·            Advanced network device installation, configuration, and troubleshooting, including VLAN, VPN, and SD-WAN.
·            Advanced wireless access point installation, configuration, and troubleshooting, including mesh.
·            Internet service deployment and troubleshooting, fiber, coax, static addressing, DNS.
·            Intermediate cloud infrastructure, including VPS, S3 storage.
·            Intermediate Remote desktop (RDP/RDS) support, including license management and RemoteApp.
·            Intermediate IP telephony support and troubleshooting.
Security:
·            Monitor endpoint security for detections and updates.
·            Configure and troubleshoot various MFA systems, including biometrics.
·            Intermediate endpoint management, including malware remediation, vulnerability settings.
·            Intermediate Windows security, including BitLocker and Windows Firewall.
Additional Duties:
·            Create and maintain procedural and asset documentation.
·            Actively participate in project meetings, reviews, and team training.
·            Actively look for ways to improve efficiency and reduce manual labor and turn-around time.
·            Conduct compliance checks and IT policy audits.
Qualifications:
·            Five years of relevant experience.
·            Proven technical aptitude.
·            Strong customer service skills.
·            Strong written and verbal English communication skills.
·            CompTIA A+ and Network+ certification or equivalent.
·            Ability to manage confidential and private materials with discretion and integrity.
·            Willingness to learn and apply company standards.
·            Ability to adapt to changing priorities and switch between multiple tasks as needed.
Work Environment:
·            Fulltime, day shift, Monday-Friday
·            Primarily remote. Some onsite and inhouse work required local candidates.
·            After-hours, weekends, and on-call rotation required.