Desktop Support Manager Jobs in Madison, WI (NOW HIRING)

Job Title: Desktop Technician IV

Location: Mineral Point, WI 53565

Duration: 4+ Months (Possible Extension or Permanent)

Job Description:

Summary:

·       Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. The technical skills include knowledge of computer software and hardware.

Technical duties include:

·       Help to setup and monitor data closet equipment including servers and UPS.

·       Monitor and report on general site health status including data closet equipment, servers, network, and clients.

·       Assist with the running of cables and provide guidance to local team on cable runs and termination.

·       Escort vendors within the site so they can do maintenance tasks on data closet systems.

·       Assist the site lead with server operations as needed.

·       Set up new servers and clients according to documented processes.

·       Perform standard maintenance tasks on clients and servers including patches, agent install, and incident troubleshooting.

·       Maintain and document all network IDF changes and port mappings.

·       Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site at used in accordance with CBS IT best practices.

·       Position is 100% on site, with the primary location being the Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.

Technical skills desired:

·       Windows XP through 11, and server 2008 through 2019

·       Familiarity with antivirus systems, Active directory, and basic windows security settings

·       Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.

·       Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.

Education/Experience

·       Bachelor degree in computer science or related field or equivalent training/education required

·       8-10 years customer service related experience required Responsibility level

·       Exercises independent judgment with minimal direction from supervisor

Skills

·       Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)

·       Strong ability to work independently and manage one’s time (Required)

·       Strong mentoring skills necessary to provide support and constructive performance feedback (Required)

·       Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Required)

·       Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Required)

Major Job Duties and Responsibilities:

·       Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process

·       Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements

·       Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation

·       Assign staff to analyze user needs and recommend appropriate hardware

·       Direct technicians, engineering designers or other technical support personnel as needed

·       Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system

We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.