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Remote Desktop Support Analyst Jobs in Madison, WI

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including ...

New

PNC Bank

Loan Support Analyst (Commercial)

Portage, WI · On-site +1

$39K - $53K/yr

As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in ... This position may be eligible for remote work in select geographic locations, subject to approval ...

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Provide day-to-day IT administration and support for onsite and remote users across multiple locations * Manage desktop environments, endpoint configurations, and user support operations * Administer ...

WPS

Senior IT Security Analyst

Madison, WI · On-site +1

$90K - $115K/yr

... supports security awareness and responsible AI initiatives. Salary Range $90,000 ~ $115,000 The ... S econdary consideration will be given to remote candidates in Wisconsin, Illinois, Michigan ...

New

Lantern

Strategy Analyst

Madison, WI · Remote

Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

Lantern

Strategy Analyst

Whitewater, WI · Remote

Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

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Remote Desktop Support Analyst information

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How much do remote desktop support analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote desktop support analyst in Madison, WI is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $30.29 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are popular job titles related to Remote Desktop Support Analyst jobs in Madison, WI? For Remote Desktop Support Analyst jobs in Madison, WI, the most frequently searched job titles are:
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What cities near Madison, WI are hiring for Remote Desktop Support Analyst jobs? Cities near Madison, WI with the most Remote Desktop Support Analyst job openings:
Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Madison, WI as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,364 per year, or $27.1 per hour.

Support Analyst

Esker

Middleton, WI • On-site, Remote

$53K - $68K/yr

Full-time

PTO

Posted 2 days ago

New

Job description

Join Esker as a Support Analyst

Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including NVIDIA, Whirlpool, Sony, and Trek - supporting 1.2M users and generating $200M+ in annual revenue. Founded in 1985, we've grown to 1,200+ employees worldwide with a culture focused on improving working capital, human relationships, and environmental sustainability. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

The Role

We’re seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you’ll work directly with complex customer environments and real-world production issues, applying critical thinking and technical expertise to investigate, diagnose, and resolve challenging problems that impact customer operations.

You’ll collaborate closely with fellow support analysts, engineering, and cross-functional partners to drive timely resolution, identify root causes, and contribute to long-term improvements in system stability and support processes. This is an excellent opportunity for someone with a strong technical foundation who enjoys problem-solving, customer impact, and continuous learning—while helping ensure a reliable, high-quality experience for customers using our platform every day.

Key Tasks/Duties:

  • Resolve tier 2 support tickets by diagnosing issue, creating and/or implementing a long-term solution while providing an enhanced customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services

  • Provide technical details in a non-technical way with internal stakeholders and customers

  • Maintaining documentation and forwarding customer feedback to development teams… influence future product enhancements by…

  • Document and escalate complex issues to the appropriate internal teams for resolution using correct escalation pathways, case management system, and internal collaboration tools

  • Assist in creation of customer-facing support documents

  • Be a change-agent to embrace and foster positive change attitudes amongst the team.

  • Demonstrates and promotes Esker core value of "Good Vibes" within team setting

  • Should be able to effectively manage their daily and weekly tasks, and task switch as needed.

  • Should know when to ask for help when blocked or questions of priority comes up.

  • Answer phone and triage Support Portal requests in a timely manner, directing to appropriate queue.

  • Perform other duties as assigned

Essential Experience:

  • 2+ years experience in technical support, customer service, customer training, or account management

  • Associate or Bachelors degree preferably in computer science, mathematics, engineering or business OR equivalent experience in lieu of degree.

  • Experience in troubleshooting software issues and guiding users through resolution steps.

  • Experience working with cloud-based software platforms is highly desirable.

  • Proven experience managing and cultivating positive working relationships with customers and coworkers

  • Ensure a positive customer experience through outreach and collect feedback through customer engagement

  • Familiarity with Javascript, XML, JSON, relational databases is a plus

  • Familiarity with ticketing systems and customer support tools.

  • Ability to remain calm and maintain professionalism while de-escalating challenging scenarios

  • Ability to work as part of a team or independently to meet project goals

  • Superior professional communication

  • Ask systematic questions to understand more about the problem.

  • Esker product experience a plus

Working Conditions:

  • Prolonged periods sitting at a desk and working on a computer

Travel:

  • Ability to travel up to 5% of working hours

Salary Range: $53,000-68,000 + incentive

This role may be filled at either the Associate or Professional level. The posted compensation range reflects both levels. Final leveling and compensation will be determined based on the selected candidate’s skills, experience, and qualifications.

This posting will close Tuesday, August 18th at 12 PM CT.

Employee Benefits

  • Student loan repayment assistance

  • Flexible work schedule, summer hours, and work from home options

  • Profit sharing options

  • Paid time off for community outreach and volunteer opportunities

  • Yearly stipend for employee wellness, hobbies, or educational activities

  • Dog-friendly work environment

  • Competitive salary and benefits package

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

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About Esker

Sourced by ZipRecruiter

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Middleton, WI, US

Year founded

1985

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