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3Rd Shift Remote Desktop Support Engineer Jobs in Madison, WI

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc. The client is seeking a Desktop Support ...

Epic

Infrastructure Engineer

Madison, WI · On-site +1

$108K - $142K/yr

... support the nation's best healthcare systems, we have an opportunity for you. Infrastructure ... Available to work 1st, 2nd, or 3rd shift * COVID-19 vaccination As a member of the Hosting team at ...

Resource Innovations

Energy Engineer

Madison, WI · On-site +1

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Resource Innovations

Energy Engineer

Madison, WI · Remote

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Sterling Engineering Inc.

Project Engineer

Madison, WI · On-site +1

$115K/yr

Our expert recruiters support you at every step in the process, and as a Best of Staffing company ... Primarily remote with occasional travel to client meetings. Qualified applicants will receive ...

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3Rd Shift Remote Desktop Support Engineer information

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$10

$27

$46

How much do 3rd shift remote desktop support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for 3rd shift remote desktop support engineer in Madison, WI is $27.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $31.01 per hour, depending on experience, location, and employer.

What is a 3rd shift remote desktop support engineer?

A 3rd Shift Remote Desktop Support Engineer is an IT professional who provides technical support for computer desktops, laptops, and related systems during overnight hours, typically outside regular business times. They assist users remotely by troubleshooting software, hardware, and network issues, ensuring systems remain operational for global teams or 24/7 businesses. Working the 3rd shift often involves handling urgent incidents, performing maintenance tasks, and minimizing downtime during off-peak hours. This role requires strong problem-solving skills, technical expertise, and effective communication to resolve user issues remotely.

What are the key skills and qualifications needed to thrive as a 3rd shift remote desktop support engineer, and why are they important?

To thrive as a 3rd Shift Remote Desktop Support Engineer, you need a solid understanding of desktop operating systems, troubleshooting skills, and typically a degree in IT or related field, along with relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools such as Remote Desktop, TeamViewer, or SCCM, and ticketing systems like ServiceNow is essential. Strong communication, problem-solving abilities, and the discipline to work independently during off-hours are standout soft skills. These skills and qualities are critical for providing timely, effective support and ensuring operational continuity during non-standard business hours.

What are some unique challenges faced by 3rd shift remote desktop support engineers, and how can they be managed effectively?

3rd Shift Remote Desktop Support Engineers often encounter challenges such as working independently during off-peak hours and addressing urgent technical issues without immediate onsite support. Effective communication with daytime teams and thorough documentation are crucial to ensure seamless handovers and consistent service quality. Additionally, managing a sleep schedule and maintaining work-life balance are important for long-term success in this role. Building strong time-management skills and utilizing collaboration tools can help overcome these challenges.

What is the difference between 3Rd Shift Remote Desktop Support Engineer vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Remote Desktop Support Engineer3Rd Shift Network Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentProviding remote desktop support to end-users, troubleshooting software/hardware issuesMonitoring and maintaining network infrastructure, troubleshooting connectivity problems
Industry UsageIT support, helpdesk services, tech companiesNetwork service providers, enterprise IT departments

The 3Rd Shift Remote Desktop Support Engineer primarily focuses on assisting users remotely with desktop and software issues, requiring certifications like CompTIA A+ and MCDST. In contrast, the 3Rd Shift Network Support Technician concentrates on maintaining network infrastructure, often holding certifications like Network+ or CCNA. Both roles operate during the night shift and are essential in IT support, but they differ in technical focus and daily responsibilities.

What are popular job titles related to 3Rd Shift Remote Desktop Support Engineer jobs in Madison, WI?

For 3Rd Shift Remote Desktop Support Engineer jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching 3Rd Shift Remote Desktop Support Engineer jobs in Madison, WI look for?

The top searched job categories for 3Rd Shift Remote Desktop Support Engineer jobs in Madison, WI are:

What cities near Madison, WI are hiring for 3Rd Shift Remote Desktop Support Engineer jobs?

Cities near Madison, WI with the most 3Rd Shift Remote Desktop Support Engineer job openings:

3Rd Shift Remote Desktop Support Engineer jobs near you
Infographic showing various 3Rd Shift Remote Desktop Support Engineer job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,579 per year, or $27.2 per hour.

Desktop Support Specialist

VIVA USA INC

WI • On-site, Remote

Contractor

Posted 4 days ago

Job description

This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
The client is seeking a Desktop Support IV.
Project details:
The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the client.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must.
The main activities for this role are as follows:
Tier 3 support and maintenance of workstation software and hardware
Support and maintenance of Operating Systems for user workstations
Peripheral device support (printers/scanner/etc) and maintenance
Incident and Service Request Management
Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:
Top Required Skills & Years of Experience:
Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
Support and maintenance of Operating Systems for user workstations (5 years or more required)
Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
Incident and Service Request Management (5 years or more REQUIRED)
Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
Patch Management
Imaging experience using management tool (SCCM, Ivanti, etc.)
Learning management system (LMS) support experience
Google Workspace experience
Microsoft's Group Policy Object (GPO) experience
Notes:
This is a remote position with occasional office/site visits for troubleshooting and/or project work.
This role is mostly remote within the client but may require coming into the central office on a monthly basis for implementations, meetings, etc.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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