Remote Amazon Tier 3 Jobs in Madison, WI (NOW HIRING)

We're looking for an experienced Desktop Engineer to join a collaborative IT support team responsible for delivering advanced technical support across a large enterprise environment. This role combines hands-on troubleshooting with project-based work and requires someone who can effectively balance day-to-day support responsibilities while contributing to technology initiatives.

This is primarily a remote position; however, occasional travel to local office in Madison, WI or site locations may be required for troubleshooting, equipment support, and project activities. Candidates must reside in Wisconsin.

• Provide Tier 3 support for workstation hardware, software, and operating systems.
• Troubleshoot and resolve complex desktop-related incidents and service requests.
• Support and maintain Windows-based workstation environments.
• Install, configure, and support peripheral devices, including printers, scanners, and other end-user equipment.
• Partner with technical teams to identify and resolve recurring issues.
• Contribute to IT projects as a technical resource, including planning, testing, deployment, and support activities.
• Document troubleshooting processes, solutions, and support activities.
• Deliver exceptional customer service through clear and professional verbal and written communication.
• Manage support priorities effectively while balancing project work and operational responsibilities.

• 5+ years of Tier 3 desktop support experience in an enterprise environment.
• 5+ years of experience supporting workstation hardware, software, and operating systems.
• 5+ years of incident and service request management experience.
• Strong customer support and communication skills, both written and verbal.
• Experience troubleshooting Windows 11 environments.
• Experience working with Active Directory.
• Strong hardware troubleshooting and repair experience.
• Experience using PowerShell for system administration or automation tasks.
• Ability to work both independently and within a team environment.

• Experience packaging software applications for mass deployment using tools such as SCCM, MECM, or Ivanti.
• Patch management experience.
• Imaging and deployment experience using enterprise management tools.
• Familiarity with Learning Management Systems (LMS).
• Experience supporting Google Workspace.
• Knowledge of Microsoft Group Policy Objects (GPOs).
• Experience supporting large-scale enterprise environments.

This is a Contract position based out of Madison, WI.

The pay range for this position is $25.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Madison,WI.

This position is anticipated to close on Aug 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.