Remote It Help Desk Jobs in Madison, WI (NOW HIRING)

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.
Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.

This is a new opportunity for a Service Center Support Technician to join the Bruker IT Team.
• Primary tasks will be related to our Global Service Center with a strong emphasis in the Service Desk and solving customer tickets.
• Customer service and resolution are key parts of a successful candidate.

• Knowledge of Microsoft Active Directory, file servers, group policy, DFS, DHCP, DNS, etc.
• Support of Cisco network LAN and wireless equipment
• Troubleshooting of server and network issues
• Expand documentation on existing systems and create new documentation when needed
• Support of video conferencing solutions (MS Teams rooms)
• Perform other duties as required.

• Experience in a high volume Service Desk environment
• Knowledge of ticketing systems and process flows
• Proven background in customer service
• Experience with VMware ESX and Vcenter Administration
• Knowledge of managing Windows File Servers and DFS
• Ability to support Active Directory infrastructure
• Experience dealing with Windows security and best practices
• Administration of DHCP, Print Server and DNS
• Experiencing Administering O365 Corporate Environment
• Experienced in managing VLANs
• Familiar with CLI administration of Cisco network infrastructure
• Knowledgeable at creating network diagrams
• Experience configuring/maintaining Dell PowerEdge Servers
• Familiarity with Cisco LAN, Cisco WLC, Meraki, Dell and Synology products
• Experience with Veeam, Lansweeper a plus
• Excellent organization and documentation skills
• Ability to Travel as required (valid Driver's license)
• Working knowledge of Powershell scripting
• Strong communication skills and desire to learn quickly
• Able to work independently and with some oversight

Education and Experience:

• Minimum 2 years related experience in a support role in an enterprise environment
• Associates Degree required
• Industry Certifications are a plus
• Valid Driver License in good standing, issued by resident state required.
• U.S. Citizenship or U.S. Permanent Resident status required.
• May be required to pass security clearance investigation.

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $57,000.00/yr. and $91,000.00 provides an opportunity to progress as you grow and develop within a role.The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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