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Remote It Help Desk Jobs in Madison, WI (NOW HIRING)

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

Associate's Degree in Healthcare, Information Technology, Business, or related field Required * Two ... Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation ...

New

Saige Partners

IT Business Analyst

Madison, WI · On-site +1

Madison, WI or Chicago, IL or Atlanta, GA | Hybrid or Remote U.S Considered Job Type: Contract (6 ... Work alongside experienced business and technology leaders on a strategic enterprise program.

WPS

Senior IT Security Analyst

Madison, WI · On-site +1

$90K - $115K/yr

S econdary consideration will be given to remote candidates in Wisconsin, Illinois, Michigan ... Like to collaborate with IT, Risk, Compliance, and Business teams to ensure policy adoption and ...

State of Wisconsin

IT Cloud/System Administrator

Madison, WI · On-site +1

$93K - $108K/yr

Remote work options are subject to change. Criminal histories : We also consider all qualified ... Jobs Help Desk at wiscjobs@wisconsin.gov or call (608) 267-1012 (Monday - Friday, 7:45am - 4:30pm)

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Madison, WI

Remote It Help Desk information

See Madison, WI salary details

$12

$23

$34

How much do remote it help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote it help desk in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Madison, WI?

The most popular types of It Help Desk jobs in Madison, WI are:

What are popular job titles related to Remote It Help Desk jobs in Madison, WI?

For Remote It Help Desk jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Madison, WI look for?

The top searched job categories for Remote It Help Desk jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote It Help Desk jobs?

Cities near Madison, WI with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $48,521 per year, or $23.3 per hour.

Service Desk Specialist

UWHealth

Madison, WI • On-site, Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

New

Job description

Work Schedule: 
100% FTE, day shift working Wednesday - Friday from 9a - 7:30p and Saturday from 7a - 5p. This is a remote position. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We've included a link below to view the full list of approved remote work states.  

Approved Remote Work States Listing


Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Service Desk Specialist to:

  • Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
  • Troubleshoot and resolve hardware, software, account access, and application-related issues
  • Deliver exceptional customer service by communicating clearly, professionally, and empathetically
  • Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement

At UW Health, you will have:
 

  • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
  • Full time benefits for part time work (for positions 60% FTE and higher). 
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
  • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
  • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
  • The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions
 
Qualifications
  • Associate's Degree in Healthcare, Information Technology, Business, or related field Required
  • Two (2) years' combination of relevant experience and education may be considered in lieu of degree
  • Bachelor's Degree or Master's Degree in Healthcare, Information Technology, Business, or related field strongly preferred Preferred
Work Experience
  • Demonstrated success supporting MS Office applications in a corporate environment Required
  • Demonstrated success working with a ticketing system for technical management support Required
  • Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms Required
  • Demonstrated success in utilizing resources to assist in resolving IT issues Required
  • Demonstrated success in mentoring peers Required
  • Experience in a health care setting Preferred
Licenses & Certifications
  • Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification Preferred
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description
UW Hospital and Clinics benefits

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