ZipRecruiter

Log In

1

Associate Service Desk Analyst Jobs in Madison, WI

defi AUTO LLC

Client Support Desk Analyst

Madison, WI · On-site

$60K - $75K/yr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

We are seeking a Service Desk Specialist to: * Serve as the first point of contact for customers ... Associate's Degree in Healthcare, Information Technology, Business, or related field Required * Two ...

New

UW Health

Service Desk Specialist

Madison, WI · On-site

$22.15 - $33.23/hr

We are seeking a Service Desk Specialist to: * Serve as the first point of contact for customers ... Associate's Degree in Healthcare, Information Technology, Business, or related field Required * Two ...

New

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ... Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.

Carrington

Mortgage Wire Desk, II Analyst

Madison, WI · On-site

$24 - $33.65/hr

Liaison with external service providers and financial institutions to resolve research requests and ... Carrington Associates. For more information about Carrington Charitable Foundation, and the ...

Madison

Guest Service Representative (Part Time)

Madison, WI · On-site

$13.50 - $16.75/hr

Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations. * Utilize Leadership Tools ...

New

next page

Showing results 1-20

All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Madison, WI

Associate Service Desk Analyst information

See Madison, WI salary details

$14

$24

$36

How much do associate service desk analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for associate service desk analyst in Madison, WI is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.12 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are popular job titles related to Associate Service Desk Analyst jobs in Madison, WI?

For Associate Service Desk Analyst jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Madison, WI look for?

The top searched job categories for Associate Service Desk Analyst jobs in Madison, WI are:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Madison, WI as of June 2026, with employment types broken down into 52% Full Time, 45% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,090 per year, or $23.6 per hour.

Service Desk Analyst (Hybrid)

Parasol Alliance

Watertown, WI

$26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Position: Service Desk Analyst

Reports to: Service Desk Manager

At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.

Leadership defines us. We are innovative leaders in everything we do.

Position Mission

Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.

Responsibilities

  • Level 1 support for all client tickets.
  • Level 2 support when possible, by ability.
  • Onsite support of hardware and software.
  • Vendor contact as required to resolve tickets.
  • Ticket resolution as per the client service level agreement.
  • Detailed documentation within service tickets on issue steps and resolution.
  • Excellent customer service on the phone, via email and in person.
  • Ability to follow company process and procedures.
  • Onsite schedule is 5 days per week, every other week.

Requirements

  • Healthcare experience preferred; long-term healthcare support experience is a plus.
  • At least three years of level one support in an enterprise environment is required.
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
  • Excellent communication and customer service skills are required.
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.
  • Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations)

Benefits

  • Cell phone/internet reimbursement
  • Medical, dental, vision, and 401K
  • Responsible paid time off
  • Certification reimbursement

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.

Our Values:

  • Expertise
  • Collaboration
  • Empathy
  • Integrity

If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

Apply