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Entry Level Help Desk Analyst Jobs in Madison, WI

Carrington

Mortgage Wire Desk, II Analyst

Madison, WI · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Sub-Zero & Wolf Appliance

SAP QC Analyst III

Madison, WI · On-site

$24.25 - $32.50/hr

The SAP QC Analyst III must be detail oriented, have strong analytical and problem solving ... Will provide second and third level application support for any help desk tickets that cannot be ...

Sub-Zero Group, Inc.

SAP QC Analyst III

Madison, WI · On-site

$24.25 - $32.50/hr

The SAP QC Analyst III must be detail oriented, have strong analytical and problem solving ... Will provide second and third level application support for any help desk tickets that cannot be ...

ALTEN

Workstation Analyst

Madison, WI · On-site

... Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. • Participates in a 24/7 on-call rotation. • Participates in various IT projects to continually ...

Brewinc Events

Entry Level Marketing Assistant

Madison, WI

$44K - $54K/yr

The Marketing Assistant will support daily marketing operations, assist with campaigns, and help ... Conduct market research and analyze data to identify trends and opportunities. * Maintain and ...

Franklin Electric

Financial Analyst

Madison, WI · On-site

This entry-level role is ideal for a recent graduate or early-career professional looking to ... Working closely with finance leadership and cross-functional teams, you will help provide ...

AECOM

Entry-Level Traffic Engineer

Middleton, WI

Conduct traffic engineering analysis under the supervision of an experienced engineer. * Uses ... As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.

AECOM

Entry-Level Traffic Engineer

Middleton, WI · On-site

Conduct traffic engineering analysis under the supervision of an experienced engineer. * Uses ... As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.

AECOM

Entry-Level Traffic Engineer

Middleton, WI

Conduct traffic engineering analysis under the supervision of an experienced engineer. * Uses ... As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Should know when to ask for help when blocked or questions of priority comes up. * Answer phone and ... Prolonged periods sitting at a desk and working on a computer Travel: * Ability to travel up to 5% ...

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Entry Level Help Desk Analyst information

See Madison, WI salary details

$14

$24

$35

How much do entry level help desk analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level help desk analyst in Madison, WI is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.83 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 2% Temporary, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $50,496 per year, or $24.3 per hour.

Service Desk Analyst (Hybrid)

Parasol Alliance

Watertown, WI • On-site

$26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Position: Service Desk Analyst 

Reports to: Service Desk Manager  

At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.  

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.  

Leadership defines us. We are innovative leaders in everything we do.  

Position Mission 

Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction. 

Responsibilities 

  • Level 1 support for all client tickets. 
  • Level 2 support when possible, by ability. 
  • Onsite support of hardware and software. 
  • Vendor contact as required to resolve tickets. 
  • Ticket resolution as per the client service level agreement. 
  • Detailed documentation within service tickets on issue steps and resolution. 
  • Excellent customer service on the phone, via email and in person. 
  • Ability to follow company process and procedures. 
  • Onsite schedule is 5 days per week, every other week.

Requirements 

  • Healthcare experience preferred; long-term healthcare support experience is a plus. 
  • At least three years of level one support in an enterprise environment is required. 
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support. 
  • Excellent communication and customer service skills are required. 
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed. 
  • Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations) 

Benefits 

  • Cell phone/internet reimbursement 
  • Medical, dental, vision, and 401K 
  • Responsible paid time off 
  • Certification reimbursement 

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness. 

Our Values: 

  • Expertise 
  • Collaboration 
  • Empathy 
  • Integrity 

If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities. 

Apply