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Entry Level Help Desk Analyst Jobs in Milwaukee, WI

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can ...

Apex Systems

IT Service Desk Analyst

Milwaukee, WI · On-site

Service Desk Analyst **Open to varying levels: Entry, Mid, Senior Role Responsibilities: The ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex ...

Continental

Helpdesk Support Analyst I

Menomonee Falls, WI · On-site

$27.81 - $34.76/hr

As a Helpdesk Analyst I, you'll be the first friendly, knowledgeable voice our team members hear ... help keep system upgrades running smoothly with minimal disruption. You're someone who takes ...

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Entry Level Help Desk Analyst information

See Milwaukee, WI salary details

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$35

How much do entry level help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level help desk analyst in Milwaukee, WI is $23.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.54 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $49,366 per year, or $23.7 per hour.

IT Help Desk Analyst 1

Walbec Group

Waukesha, WI

Full-time

Dental, Vision, PTO

Re-posted 6 days ago

Walbec Group rating

5.6

Company rating: 5.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Description:

AboutWalbecGroup

Walbecproduces high-quality construction materials and delivers unparalleled professionaldesign,engineeringand construction services atits six companies, including Payne and Dolan, Northeast Asphalt, Zenith Tech, Parisi, Premier Concrete, and Construction Resources Management.Whether building bridges, stabilizing shorelines, rehabilitating structures, or providing site engineering and construction solutions for solar,Walbecis yourbridge toexpertisein construction and engineering.

With safety and ethics at the core of everything we do, our experienced professionals are hard at work on commercial and industrial sites throughout the Midwest.

The Position:

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can be delivered through various methods including telephone, chat, video, remote desktop access, and in-person assistance.

End User Support

  • Responsible incident reporting through telephone calls, chat, email, or in person

  • Responsible for creating incident tickets for each new incident reported to the service desk

  • Perform initial triage and diagnostic troubleshooting to determine cause and remediate if possible

  • Escalate incident tickets to support after initial triage has been completed and basic diagnostic information has been assembled and documented in the incident ticket

  • Prioritize and schedule incident resolution with end users when required

  • Provide support through end user education for the operation of technology including computers, printers, fax machines, smartphones, tablets, and video conferencing equipment

  • Test and validate fixes for reported issues to ensure problem resolution

  • Perform post resolution follow-ups to ensure end-user satisfaction

Hardware Support

  • Utilizes various diagnostic tools to perform troubleshooting including: SysInternals Suite, Event Viewer, Resource Monitor, and Task Manager

  • Access system, driver, and application updates through various resources including the internet

  • Perform setup, configuration, and asset tagging of all End User Devices

  • Perform preventative maintenance including checking and cleaning end user devices when needed and during the off-season period

  • Maintain working knowledge of trends and best practices in regards to desktop and Laptop PC hardware and software

  • Maintain list of hardware and software support contact information

Requirements:

  • Associates Degree related to Information Technology

  • 1 Year of Experience in Similar role in place of Associate Degree

  • Basic knowledge of Microsoft Windows desktop operating systems

  • Basic knowledge of Microsoft Office Suite

  • Basic knowledge of computer hardware and software

  • Basic knowledge of networking design and terminology

The Benefits:

  • Competitive compensation aligned with industry standards

  • Employer PaidMedicalPlan with HRA contribution (eligibility requirements)

  • Dental, Vision, andLifeInsurance

  • Flex Spending Account (FSA)

  • Employee Assistance Program (EAP)

  • Company-paidshort and long-term disability coverage

  • Paid parental leave

  • Generous PTO and paid holidays

  • Profit sharing

  • RobustWalbectraining and professional development program

  • Ongoing career growth opportunities

We are an Equal Employment Opportunity (EEO) and Affirmative Action employer, and it is our practice toprovideequal employment opportunities to all qualified applicants. In addition, it is the policy of the Company tocomply withapplicable federal,stateand local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply!

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