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Help Desk Password Reset Jobs in Milwaukee, WI (NOW HIRING)

Kyyba

Help Desk / Desktop Support Technician

Pewaukee, WI · On-site

$19.50 - $26.50/hr

Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI ... Active Directory user account and password management. * Remote support tools; ITIL familiarity.

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

... password resets, profile migrations, and more * Evaluate client needs and recommend relevant ... Experience in help desk support if you are applying for the Service Desk position * Experience in ...

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

... password resets, profile migrations, and more * Evaluate client needs and recommend relevant ... Experience in help desk support if you are applying for the Service Desk position * Experience in ...

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

... password resets, profile migrations, and more * Evaluate client needs and recommend relevant ... Experience in help desk support if you are applying for the Service Desk position * Experience in ...

Potawatomi Casino Hotel

Ru Yi Host (PT)

Milwaukee, WI · On-site

$14.03/hr

Maintain thorough knowledge of the casino and hotel in order to answer guest questions and provide directions. * Assist servers and bussers by helping to clear, wipe, and reset tables as needed.

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Help Desk Password Reset information

See Milwaukee, WI salary details

$14

$23

$35

How much do help desk password reset jobs pay per hour?

As of May 27, 2026, the average hourly pay for help desk password reset in Milwaukee, WI is $23.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What does a Help Desk Password Reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

How can I make 2000 a week working from home?

A Help Desk Password Reset role typically pays hourly wages and may offer overtime or bonuses, but earning $2000 weekly from such a position alone is uncommon without additional skills or side income. To increase earnings, professionals often develop technical skills, obtain certifications, or take on multiple shifts, remote freelance work, or related IT support roles. High weekly earnings generally require advanced expertise, specialized certifications, or management responsibilities in IT support environments.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are popular job titles related to Help Desk Password Reset jobs in Milwaukee, WI? For Help Desk Password Reset jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Milwaukee, WI look for? The top searched job categories for Help Desk Password Reset jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Help Desk Password Reset jobs? Cities near Milwaukee, WI with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
Help Desk / Desktop Support Technician

Help Desk / Desktop Support Technician

Kyyba

Pewaukee, WI • On-site

$19.50 - $26.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Title: Help Desk / Desktop Support Technician (Tier 1 / Tier 2)
Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred)
Duration: 12 Months (possible extension up to 3 years)
Shift: Mon - Fri, 8:00 AM - 5:00 PM
Client Overview:
  • Accuray is a ~1,200 employee company headquartered in Madison, WI with international locations (all English-speaking). This is a Windows-centric environment with no macOS support required.

Role Summary:
  • This is a Tier 1 / Tier 2 Help Desk and Desktop Support role focused on end-user computing.
  • The resource will handle PC-side support, hardware troubleshooting, and ticket management.
  • The position is hybrid with a strong preference for majority on-site presence to build relationships with internal staff.

Technical Requirements:
Required:
  • Windows 10/11 troubleshooting and support.
  • Hardware troubleshooting and replacement (system boards, memory, hard drives, warranty assessment).
  • ServiceNow ticketing system experience (ticket triage, assignment, documentation).
  • PC Depot Functions: Imaging, configuration, device provisioning.
Preferred:
  • Microsoft Intune (MDM) experience; Windows Autopilot for zero-touch deployments.
  • VPN/connectivity troubleshooting; Active Directory user account and password management.
  • Remote support tools; ITIL familiarity.

Soft Skills:
  • Strong communication and interpersonal skills.
  • Customer service orientation with a positive, approachable demeanor.
  • Ability to work independently in a hybrid environment.
  • Professional presence suitable for corporate environment.

Day-to-Day Responsibilities:
  • Provide Windows 11 end-user support and troubleshooting.
  • Diagnose and replace hardware components (system boards, memory, hard drives).
  • Perform morning ticket triage-review overnight tickets in ServiceNow and assign appropriately.
  • Document and resolve tickets in ServiceNow.
  • Handle PC provisioning and depot coordination.
  • Respond to basic end-user "how-to" inquiries.

Work Arrangement:
  • Hybrid-prefers the resource be on-site the majority of the time.
  • Initial discussion mentioned flexibility (e.g., 2 days on-site / 3 remote one week, then 3 on-site / 2 remote the next).
  • However, more on-site presence is valued for building relationships with internal staff and gathering operational intelligence.
  • Client will provide a business laptop.
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About KYYBA

Sourced by ZipRecruiter

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Farmington Hills, MI, US

Year founded

1998

Social media

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