Support Desk Technician
$19.75 - $26.50/hr
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related. * Provide lightning-fast assistance via phone, email, and remote ...
$19.75 - $26.50/hr
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related. * Provide lightning-fast assistance via phone, email, and remote ...
$19.75 - $26.50/hr
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related. * Provide lightning-fast assistance via phone, email, and remote ...
Glendale, WI · On-site
$50K - $68K/yr
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related. * Provide lightning-fast assistance via phone, email, and remote ...
Glendale, WI · On-site
$50K - $68K/yr
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related. * Provide lightning-fast assistance via phone, email, and remote ...
We help customers run their organizations better through the technology solutions we provide-and ... within ConnectWise in relation to project timelines. * Project Information Review: Reviews all ...
We help customers run their organizations better through the technology solutions we provide-and ... within ConnectWise in relation to project timelines. * Project Information Review: Reviews all ...
New Berlin, WI · On-site
$30 - $45/hr
We help customers run their organizations better through the technology solutions we provide-and ... within ConnectWise in relation to project timelines. * Project Information Review: Reviews all ...
New Berlin, WI · On-site
$30 - $45/hr
We help customers run their organizations better through the technology solutions we provide-and ... within ConnectWise in relation to project timelines. * Project Information Review: Reviews all ...
$10.66 - $11.80
1% of jobs
$11.80 - $12.94
8% of jobs
$12.94 - $14.08
11% of jobs
$14.41 is the 25th percentile. Wages below this are outliers.
$14.08 - $15.22
15% of jobs
The median wage is $16.16 / hr.
$15.22 - $16.36
18% of jobs
$16.36 - $17.50
18% of jobs
$17.86 is the 75th percentile. Wages above this are outliers.
$17.50 - $18.65
14% of jobs
$18.65 - $19.79
9% of jobs
$19.79 - $20.93
3% of jobs
$20.93 - $22.07
2% of jobs
$22.07 - $23.21
1% of jobs
$10
$17
$23
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

$19.75 - $26.50/hr
Full-time
Re-posted 22 days ago
Position Summary:
Support Desk Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when their technical issues arise, using your communication skills and troubleshooting prowess to solve problems efficiently and keep everyone happy. Think of yourself as a tech ninja, but way less secretive and more high fives!
Job Duties & Responsibilities
Qualifications
Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school or six months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.
Transportation
Must have a reliable car and valid insurance.
Physical Demands
The employee must regularly lift and /or move up to 25 pounds, sometimes lift and/or move up to 50 pounds.
Certificates and Licenses
None required, however, every Systems Specialist will be expected to engage in a Certification Path as determined and agreed upon between the Systems Specialist and their respective Leader.
River Run provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.