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Nc Fast Help Desk Jobs in Milwaukee, WI (NOW HIRING)

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$20.25 - $27.50/hr

... fast-paced environment. Responsibilities : • Use knowledge of PC, mobile device, hardware ... Help Desk experience • Advanced knowledge in computer, mobile device hardware, and software ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$15 - $17/hr

... field users in a fast-paced, high-pressure environment. The ideal candidate will use their ... Minimum of 2 years of technical Help Desk experience * Advanced knowledge in computer, mobile ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$15 - $17/hr

... field users in a fast-paced, high-pressure environment. The ideal candidate will use their ... Minimum of 2 years of technical Help Desk experience * Advanced knowledge in computer, mobile ...

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

Experience in help desk support if you are applying for the Service Desk position * Experience in ... Our people are creative thinkers who are cool under pressure, thrive in a fast-paced environment ...

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

Experience in help desk support if you are applying for the Service Desk position * Experience in ... Our people are creative thinkers who are cool under pressure, thrive in a fast-paced environment ...

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

Experience in help desk support if you are applying for the Service Desk position * Experience in ... Our people are creative thinkers who are cool under pressure, thrive in a fast-paced environment ...

ASSA ABLOY

IT Operations Engineer

Brookfield, WI · On-site

Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ... Limited travel, steady growth opportunities, and meaningful impact If you enjoy fast-paced ...

Assa Abloy

IT Operations Engineer

Brookfield, WI · On-site

Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ... Limited travel, steady growth opportunities, and meaningful impact If you enjoy fast-paced ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment ... Experience: Minimum 2 years of technical Help Desk or IT support experience . * Strong ...

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$82.5K

$122.7K

How much do nc fast help desk jobs pay per year?

As of May 27, 2026, the average yearly pay for nc fast help desk in Milwaukee, WI is $82,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Milwaukee, WI? For Nc Fast Help Desk jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Milwaukee, WI look for? The top searched job categories for Nc Fast Help Desk jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Nc Fast Help Desk jobs? Cities near Milwaukee, WI with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Technical Help Desk Analyst

Technical Help Desk Analyst

Genesis10

Milwaukee, WI • On-site

$20.25 - $27.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This role involves providing omni-channel technical support for both home office and field users, resolving technical issues and providing implementation support in a fast-paced environment.
Responsibilities:
• Use knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support
• Provide omni-channel technical support (Home Office and Field) while multi-tasking (e.g., two simultaneous chat windows) and/or prioritizing efforts
• Perform initial client experience consultation including applying functional/technical knowledge for problem/issue analysis and using software tools to assist in developing solutions
• Seek more sophisticated assignments and issue resolution to gain experience in becoming a multi-functional technical domain specialist
• Identify process/service improvement ideas with a continuous learning and improvement mentality
• Establish good interpersonal relationships with internal and external teams
• Leverage experience, existing communication channels, and knowledge management to execute process and resolve issues
Qualifications:
Required:
• Associate's or Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly-related work experience
• Minimum of 2 years of technical Help Desk experience
• Advanced knowledge in computer, mobile device hardware, and software trouble-shooting including proficiency in using software support tools
• Ability to work well with teams not centrally located
• Ability to be self-directed and collaborative in ambiguous situations
• Strong interpersonal, oral, and written communication skills with the ability to work effectively with all levels throughout the enterprise
• Strong analytic and problem-solving skills
• Dependable and reliable attendance
• Initiative, motivation, and willingness to share feedback to drive process improvement
• Keen attention to detail including proficiency in concise and understandable ticket documentation
• Ability to adapt to changing needs of the business
Preferred:
• Active Learning
• Curious Mindset
Company:
Information Technology and Services Founded in 1999, the company is headquartered in New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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About Genesis10

Sourced by ZipRecruiter

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1999

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