Other
Posted 9 days ago
Job description
Make an Impact Where Technology Meets People
We're looking for a hands-on IT Operations Engineer who thrives on solving problems and keeping people productive. In this role, you'll be the go-to expert supporting desktop technology across multiple locations-tackling everything from day-to-day support to small IT projects that make a real difference.
What You'll Do- Own and manage incoming Help Desk requests (onsite & remote)
- Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners
- Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools
- Coordinate new hire setups and employee departures
- Install, maintain, and retire desktop hardware and software
- Manage Active Directory users, assets, and inventory
- Test and deploy hardware/software upgrades
- Support secure access, including badge/fob activation
- Bachelor's degree in IT, Computer Science, or related field
- 3-5 years of Help Desk or Desktop Support experience
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devices
- Proven troubleshooting skills and a customer-first mindset
- Comfortable supporting executives to frontline employees
- Organized, adaptable, and able to juggle multiple priorities
- Experience supporting multiple facilities and remote users
- Hardware/software rollout experience
- Microsoft or Help Desk certifications
- Exposure to networking, security, and patch management tools
- Work with a collaborative, high-performing IT team
- Variety in your day-support, projects, and problem-solving
- Limited travel, steady growth opportunities, and meaningful impact
If you enjoy fast-paced environments, solving complex tech issues, and helping people do their best work-we'd love to hear from you.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Engineer?
A: To succeed as an IT Engineer, key technical skills include proficiency in programming languages such as Python, Java, and C++, as well as expertise in operating systems, database management, and cloud computing platforms like AWS or Azure. Additionally, strong problem-solving skills, analytical thinking, and the ability to communicate complex technical concepts to non-technical stakeholders are essential soft skills that contribute to success in this role. By combining these technical and soft skills, IT Engineers can effectively design, implement, and maintain reliable and efficient IT systems, supporting their career growth and effectiveness in the field.
Q: What is the career path for a IT Engineer?
A: A typical career path for an IT Engineer involves progression from entry-level roles such as Junior IT Engineer or Help Desk Technician, to mid-level positions like Network Engineer, Systems Engineer, or Cloud Engineer, and ultimately to senior roles like Lead IT Engineer, Technical Architect, or IT Manager. Throughout their career, IT Engineers can develop skills in areas such as cloud computing, cybersecurity, data analytics, and project management, which can lead to opportunities in specialized fields like DevOps, Artificial Intelligence, or IT Consulting. Long-term, IT Engineers may pursue leadership roles, start their own businesses, or transition into related fields like software development, data science, or business analysis.
