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Hourly Epic Help Desk Jobs in Milwaukee, WI (NOW HIRING)

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Experience with enterprise IT environments and help desk ticketing systems. * Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable). * Knowledge of ITIL practices ...

Accenture

Epic Certified Cupid Analyst

Milwaukee, WI · On-site

$48 - $55/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $48.00 to $55.00 Cleveland $48 ...

Accenture

Epic Certified Radiant Analyst

Milwaukee, WI · On-site

$45 - $50/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $45.00 to $50.00 Cleveland $45 ...

Accenture

Epic Certified Cadence Analyst

Milwaukee, WI · On-site

$45 - $50/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $45.00 to $50.00 Cleveland $45 ...

Accenture

Epic Certified Ambulatory Analyst

Milwaukee, WI · On-site

$45 - $50/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $45.00 to $50.00 Cleveland $45 ...

New

Accenture

Epic Tapestry Application Developer

Milwaukee, WI · On-site

$47.85 - $57.85/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $47.85 to $57.85 Cleveland $47 ...

Pure Barre

Front Desk Sales Associate

Delafield, WI · On-site

$12.75 - $16/hr

This is the perfect opportunity to interact with clients on a daily basis and help create a ... Competitive hourly base rate and bonus commission paid on membership sales * Huge opportunities for ...

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Hourly Epic Help Desk information

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$12

$22

$33

How much do hourly epic help desk jobs pay per hour?

As of May 27, 2026, the average hourly pay for hourly epic help desk in Milwaukee, WI is $22.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an Hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the most commonly searched types of Epic Help Desk jobs in Milwaukee, WI? The most popular types of Epic Help Desk jobs in Milwaukee, WI are:
What are popular job titles related to Hourly Epic Help Desk jobs in Milwaukee, WI? For Hourly Epic Help Desk jobs in Milwaukee, WI, the most frequently searched job titles are:
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What cities near Milwaukee, WI are hiring for Hourly Epic Help Desk jobs? Cities near Milwaukee, WI with the most Hourly Epic Help Desk job openings:
Hourly Epic Help Desk jobs near you
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK

EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK

Froedtert

Menomonee Falls, WI • On-site

$24.05 - $38.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is REMOTE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: 9:30am - 6:00pm CST Holidays: 8am - 4:30pm CST Rotation Weekends: Saturday 8am-12pm CST Rotation

Job Summary:

This position is responsible for supporting end-users who are having any problem with Froedtert Health's Epic System. The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets when appropriate to correct IT teams, actively engage & use resources across IT teams, and manage ticket queues assigned/unassigned. The Epic Service Desk also assists the IT Service Desk in overflow calls for basic troubleshooting, warm transfers, and ticket creation. Work with Epic Service Desk leadership for role specific responsibilities & accountabilities. Participates in on-call rotations & support.

EXPERIENCE DESCRIPTION:

A minimum of 3 years of relevant Epic Service Desk customer service experience is required.

This experience should include multiple Epic modules troubleshooting and support.

Highly efficient across Epic modules, preferred.

Experience with healthcare business processes and associated applications/software is preferred.

EDUCATION DESCRIPTION:

Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required.

Epic knowledge/experience is preferred.

SPECIAL SKILLS DESCRIPTION:

Time management, professionalism, big picture, communication, work collaboratively in a team environment.

Compensation, Benefits & Perks at Froedtert Health

Pay is expected to be between: (expressed as hourly) $24.05 - $38.48. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available


The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

Employment Type: FULL_TIME
Froedtert logo

About Froedtert

Sourced by ZipRecruiter

Froedtert is a world-class healthcare organization based in Milwaukee, WI, United States. The company operates within the healthcare and wellness industry, providing a broad spectrum of medical services to the residents of southeastern Wisconsin and beyond. Froedtert was founded in 1980 and is an academic health network, which ripples an integrated affiliation with the Medical College of Wisconsin. The company prides itself on its cutting-edge treatments, sophisticated technology, and groundbreaking research. Froedtert’s mission is to advance health in the communities they serve, with a profound commitment towards patient care, education, research and community outreach.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1980

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