Menomonee Falls, WI · On-site
$24.05 - $38.48/hr
Shift 1 Shift Details: 9:30am - 6:00pm CST Holidays : 8am - 4:30pm CST Rotation Weekends : Saturday ... The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot ...
Menomonee Falls, WI · On-site
$24.05 - $38.48/hr
Shift 1 Shift Details: 9:30am - 6:00pm CST Holidays : 8am - 4:30pm CST Rotation Weekends : Saturday ... The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot ...
Menomonee Falls, WI · On-site
$24.05 - $38.48/hr
Shift 1 Shift Details: 9:30am - 6:00pm CST Holidays : 8am - 4:30pm CST Rotation Weekends : Saturday ... The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot ...
Menomonee Falls, WI · On-site
$24.05 - $38.48/hr
Shift 1 Shift Details: 9:30am - 6:00pm CST Holidays : 8am - 4:30pm CST Rotation Weekends : Saturday ... The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot ...
Menomonee Falls, WI · On-site
$24.05 - $38.48/hr
Shift 1 Shift Details: 9:30am - 6:00pm CST Holidays : 8am - 4:30pm CST Rotation Weekends : Saturday ... The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot ...
Menomonee Falls, WI · On-site
$24.05 - $38.48/hr
Shift 1 Shift Details: 9:30am - 6:00pm CST Holidays : 8am - 4:30pm CST Rotation Weekends : Saturday ... The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot ...
Help Desk Support Specialist Lutheran Social Services of WI and Upper MI is currently seeking an ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Help Desk Support Specialist Lutheran Social Services of WI and Upper MI is currently seeking an ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Butler, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Butler, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Franklin, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Franklin, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Hartland, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Hartland, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Lannon, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Lannon, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Pewaukee, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
Pewaukee, WI · On-site
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
... to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience ... weekends or on-call. This position requires colleagues to be onsite at the West Allis office for ...
$14.21 - $15.89
12% of jobs
$17.36 is the 25th percentile. Wages below this are outliers.
$15.89 - $17.57
15% of jobs
The median wage is $19.21 / hr.
$17.57 - $19.25
24% of jobs
$19.25 - $20.93
13% of jobs
$20.93 - $22.61
9% of jobs
$22.91 is the 75th percentile. Wages above this are outliers.
$22.61 - $24.29
16% of jobs
$24.29 - $25.97
5% of jobs
$25.97 - $27.65
2% of jobs
$27.65 - $29.32
3% of jobs
$29.32 - $31
0% of jobs
$31 - $32.68
1% of jobs
$14
$21
$32
| Aspect | Weekend Epic Help Desk | Weekend IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site or remote technical support |
| Industry Usage | IT service providers, tech companies | IT departments, tech firms |
| Common Search Intent | Technical troubleshooting, customer support | Hardware/software issues, user assistance |
The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.
$24.05 - $38.48/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
Discover. Achieve. Succeed. #BeHere
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is REMOTE.
FTE: 1.000000
Standard Hours: 40.00
Shift: Shift 1
Shift Details: 9:30am - 6:00pm CST Holidays: 8am - 4:30pm CST Rotation Weekends: Saturday 8am-12pm CST Rotation
Job Summary:
This position is responsible for supporting end-users who are having any problem with Froedtert Health's Epic System. The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets when appropriate to correct IT teams, actively engage & use resources across IT teams, and manage ticket queues assigned/unassigned. The Epic Service Desk also assists the IT Service Desk in overflow calls for basic troubleshooting, warm transfers, and ticket creation. Work with Epic Service Desk leadership for role specific responsibilities & accountabilities. Participates in on-call rotations & support.
EXPERIENCE DESCRIPTION:
A minimum of 3 years of relevant Epic Service Desk customer service experience is required.
This experience should include multiple Epic modules troubleshooting and support.
Highly efficient across Epic modules, preferred.
Experience with healthcare business processes and associated applications/software is preferred.
EDUCATION DESCRIPTION:Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required.
Epic knowledge/experience is preferred.
SPECIAL SKILLS DESCRIPTION:Time management, professionalism, big picture, communication, work collaboratively in a team environment.
Compensation, Benefits & Perks at Froedtert Health
Pay is expected to be between: (expressed as hourly) $24.05 - $38.48. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
Employment Type: FULL_TIME
Sourced by ZipRecruiter
Froedtert is a world-class healthcare organization based in Milwaukee, WI, United States. The company operates within the healthcare and wellness industry, providing a broad spectrum of medical services to the residents of southeastern Wisconsin and beyond. Froedtert was founded in 1980 and is an academic health network, which ripples an integrated affiliation with the Medical College of Wisconsin. The company prides itself on its cutting-edge treatments, sophisticated technology, and groundbreaking research. Froedtert’s mission is to advance health in the communities they serve, with a profound commitment towards patient care, education, research and community outreach.
Health care and social assistance
1,001 - 5,000 Employees
Milwaukee, WI, US
1980
