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How much do epic help desk remote jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for epic help desk remote in Milwaukee, WI is $23.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.54 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are popular job titles related to Epic Help Desk Remote jobs in Milwaukee, WI?

For Epic Help Desk Remote jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Milwaukee, WI look for?

The top searched job categories for Epic Help Desk Remote jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Epic Help Desk Remote jobs?

Cities near Milwaukee, WI with the most Epic Help Desk Remote job openings:

Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Milwaukee, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,366 per year, or $23.7 per hour.

EPIC Analytics and Reporting Engineer- Project- Senior Consultant

Milwaukee, WI • On-site, Remote

Deloitte
Finance and Insurance • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

46th of 151 rated financial services

Good employer

Recommended by students

Paid breaks

Learn more about Deloitteexternal

$97K - $127K/yr

Full-time

Re-posted 29 days ago

Job description

 
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Analytics and Reporting Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals 
 
 
Work you'll Do
 
As an Analytics and Reporting Engineer you will be certified in Epic Clarity, Caboodle and either in EPIC Clinical Data Model or Revenue Data Model modules with ability to design, develop, and maintain extracts and reports within a hospital's Epic Access, has working experience in Nova notes and Epic upgrades in either Clinical Data Model or Revenue Data Model system and various healthcare information systems. Work on error handling in Epic. Experience in new Report builds like Reporting workbench, Slicer/Dicer and RADAR. Good to have experience in Azure DevOps.
 
  • Will be responsible for designing, developing, and maintaining extracts and reports within a hospital's Epic system and various healthcare information systems
  • Work on new Report builds like Reporting workbench, Slicer/Dicer and RADAR
  • Work on Epic upgrades and Nova Notes
  • This role will require to work on error handling in Epic including creating/modifications of error queues and using support utilities in Epic
  • This resource needs to work on content management activities
  • Excellent documentation skills such as - Application understanding, change management etc.
  • This resource needs to work with business stakeholders and IT team to troubleshoot Epic report issues and problems related to break-fixes and other support activities
  • Resolve issues or incidents reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders
  • This resource will also work with end-users to help communicate enhancements/improvements needed for business processes
  • This role provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care
  • Experience with healthcare domains and concepts 
  • Understanding of Agile methodologies
  • Experience with Business concepts, processes, information, and data
  • Exceptional problem-solving skills
  • Excellent written and verbal communication skills
 
 
The Team 
 
Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.
 
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
 

Qualifications
Required
  • Bachelor's degree, preferably in Computer Science, Information Technology,  Computer Engineering, or related IT discipline; or equivalent experience
  • Up to date EPIC Certified in Clarity, Caboodle and in either Epic Clinical Data Model or Revenue Data Model modules
  • 3-6 years of recent experience in Epic analytics and reporting enhancements, break-fixes and support activities
  • Experience with US healthcare reporting data models
  • Remote work with the ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Also, provide on-call support on a rotating basis.
 
 Preferred
  • Experience in new Report builds, Modifications and analysis on existing reports 
  • Good to have experience in data visualization tools like Tableau, Power BI, QlikSense or any other reporting tool
  • Familiarity with HIPAA and other regulations that impact hospitals and clinics preferred
  • Can operate independently or with minimum supervision
  • Excellent written and communication skills
 
 
 
 
 
 
 
 
Qualifications:
 
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Analytics and Reporting Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals 
 
 
Work you'll Do
 
As an Analytics and Reporting Engineer you will be certified in Epic Clarity, Caboodle and either in EPIC Clinical Data Model or Revenue Data Model modules with ability to design, develop, and maintain extracts and reports within a hospital's Epic Access, has working experience in Nova notes and Epic upgrades in either Clinical Data Model or Revenue Data Model system and various healthcare information systems. Work on error handling in Epic. Experience in new Report builds like Reporting workbench, Slicer/Dicer and RADAR. Good to have experience in Azure DevOps.
 
  • Will be responsible for designing, developing, and maintaining extracts and reports within a hospital's Epic system and various healthcare information systems
  • Work on new Report builds like Reporting workbench, Slicer/Dicer and RADAR
  • Work on Epic upgrades and Nova Notes
  • This role will require to work on error handling in Epic including creating/modifications of error queues and using support utilities in Epic
  • This resource needs to work on content management activities
  • Excellent documentation skills such as - Application understanding, change management etc.
  • This resource needs to work with business stakeholders and IT team to troubleshoot Epic report issues and problems related to break-fixes and other support activities
  • Resolve issues or incidents reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders
  • This resource will also work with end-users to help communicate enhancements/improvements needed for business processes
  • This role provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care
  • Experience with healthcare domains and concepts 
  • Understanding of Agile methodologies
  • Experience with Business concepts, processes, information, and data
  • Exceptional problem-solving skills
  • Excellent written and verbal communication skills
 
 
The Team 
 
Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.
 
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
 

Qualifications
Required
  • Bachelor's degree, preferably in Computer Science, Information Technology,  Computer Engineering, or related IT discipline; or equivalent experience
  • Up to date EPIC Certified in Clarity, Caboodle and in either Epic Clinical Data Model or Revenue Data Model modules
  • 3-6 years of recent experience in Epic analytics and reporting enhancements, break-fixes and support activities
  • Experience with US healthcare reporting data models
  • Remote work with the ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Also, provide on-call support on a rotating basis.
 
 Preferred
  • Experience in new Report builds, Modifications and analysis on existing reports 
  • Good to have experience in data visualization tools like Tableau, Power BI, QlikSense or any other reporting tool
  • Familiarity with HIPAA and other regulations that impact hospitals and clinics preferred
  • Can operate independently or with minimum supervision
  • Excellent written and communication skills
 
 
 
 
 
 
 
 
Education:Bachelor's DegreeEmployment Type:

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