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Epic Help Desk Remote Jobs Near Me

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Remote The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... remote access, and internal applications. • Customer service state of mind, with the possibility ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Familiarity with ticketing systems, remote support tools, and IT documentation processes. Ideal ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

... remote position. Application Deadline This position is anticipated to close on Aug 21, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take ...

TEKsystems c/o Allegis Group

Tier 1 Help Desk

Columbus, OH · On-site

$23 - $25/hr

... remote position. Application Deadline This position is anticipated to close on Aug 21, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take ...

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As of Aug 16, 2026, the average hourly pay for epic help desk remote in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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Epic Help Desk Remote jobs near you
A map of the United States highlighting the number of Epic Help Desk Remote job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Epic Help Desk Remote job openings in each state, with California having the most at 2 and Alaska the least at 0.

Help Desk Analyst

VIVA USA INC

Columbus, OH • On-site, Remote

$19.75 - $27/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Remote
The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.
Core Responsibilities
Provide Tier 1 help desk support to child-serving providers and client staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.
Program & System Analysis
Analyze payment processing errors and recommend corrective actions.
Review system-related and non-system-related processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from client staff and providers.
Training & Documentation
Assist in developing training materials and deliver training sessions for client staff and child-serving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.
Program Consultation & Collaboration
Serve as a liaison with client Departments of Job and Family Services (CDJFS), child-serving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.
Additional Responsibilities
Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.
Skill - Required / Desired Amount of Experience
Prior experience working in a human services, customer service, or administrative support role. - Required
Some familiarity with client human services programs (e.g., childcare, children services). - Required
Experience using electronic documentation or case management systems - Required
Strong written and verbal communication skills. - Required
Strong organizational skills and ability to manage multiple tasks or deadlines - Required
Notes:
Remote
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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