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Epic Help Desk Remote Jobs in Oregon (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Tines

Deal Desk Analyst

OR · Remote

$140K/yr

*This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Help manage order processing and prioritize effectively during periods of high volume, with ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

Deloitte

Epic Research & Genomics Analyst

Portland, OR · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

CorVel Healthcare Corporation

IT Manager

Portland, OR · Remote

$70K - $116K/yr

This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24/7 National Help Desk team, establishing a high-performance culture focused on accountability ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24/7 National Help Desk team, establishing a high-performance culture focused on accountability ...

Levata

Support Specialist

Portland, OR · Remote

The ideal candidate has prior experience in a help desk or technical support role and is confident ... Ability to work independently in a structured, remote environment Physical Demands This is a fully ...

Levata

Support Specialist

Portland, OR · Remote

The ideal candidate has prior experience in a help desk or technical support role and is confident ... Ability to work independently in a structured, remote environment Physical Demands This is a fully ...

Barcodes, Inc.

Support Specialist

Portland, OR · Remote

The ideal candidate has prior experience in a help desk or technical support role and is confident ... Ability to work independently in a structured, remote environment Physical Demands This is a fully ...

Array

IT Specialist

OR · On-site +1

$70K/yr

You Have: * 1+ years of IT support, Help Desk, or Desktop Support experience (internships welcome ... remote office * $100/month to subsidize wifi/cell phone expenses * Summer Fridays (half-day ...

The Hackett Group

Consultant

Portland, OR · Remote

$21 - $26/hr

Experience with issue tracking using a solution such as ServiceNow or Oracle HR Help Desk ... Remote from home work; consistent internet connection required; professional home office with ...

Harness

Customer Engineer I

OR · Remote

$75K - $80K/yr

This is a remote role that combines community-level front-end support with a highly technical DevOp ... Troubleshoot customer issues in Tier Three help desk issues, for Community and PLG customers in ...

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Epic Help Desk Remote information

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Oregon? The most popular types of Epic Help Desk jobs in Oregon are:
What are popular job titles related to Epic Help Desk Remote jobs in Oregon? For Epic Help Desk Remote jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Remote jobs in Oregon look for? The top searched job categories for Epic Help Desk Remote jobs in Oregon are:
What cities in Oregon are hiring for Epic Help Desk Remote jobs? Cities in Oregon with the most Epic Help Desk Remote job openings:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Oregon as of August 2026, with employment types broken down into 60% Full Time, 20% Temporary, and 20% Contract. Highlights an 100% Remote job distribution.

Help Desk Call Center Representative

Senture

Remote

$17.50 - $22.50/hr

Full-time

Re-posted 26 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

34th of 71 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

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