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Epic Help Desk Remote Jobs in Colorado (NOW HIRING)

Enova International

Help Desk Associate (Hybrid)

Denver, CO · On-site +1

$43K - $60K/yr

In this role, you will be providing tech support for both remote and on-site Enova staff, ensuring ... Help Desk Associate I: $43,000 to $60,000 Help Desk Associate II: $52,000 to $64,000 Additional ...

InstantServe LLC

Service Desk Support

Denver, CO · On-site +1

$17.50 - $22.50/hr

Remote opportunity for a Service Desk Specialist/Live Chat Agent with myColorado . Please note, candidates must be residents of Colorado . To apply, please send your resume to Position: Service Desk ...

Ntiva

Service Desk Technician II

Colorado Springs, CO · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

New

FinFolio

Our software reports, trades, and bills investment accounts * 100% remote company with great ... Hubspot for contact management and help desk Why should you work here? * Work with a team that is ...

FinFolio

Our software reports, trades, and bills investment accounts * 100% remote company with great ... Hubspot for contact management and help desk Why should you work here? * Work with a team that is ...

HOPCo

Desktop Support ENG

Colorado Springs, CO · On-site +1

... help desk ticketing system • Document daily tasks and create user documentation as needed • ... remote telework • On-site as needed PHYSICAL/MENTAL DEMANDS • Requires sitting and standing ...

DecisionPoint | Cortek

Support Center Analyst

Denver, CO · Remote

$50K - $52K/yr

Remote computer support * Owning, tracking and resolving Information Technology (IT) incidents and ... Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1 ...

DecisionPoint | Cortek

Support Center Analyst

Denver, CO · On-site +1

$50K - $52K/yr

Remote computer support * Owning, tracking and resolving Information Technology (IT) incidents and ... Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1 ...

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Epic Help Desk Remote information

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Colorado? The most popular types of Epic Help Desk jobs in Colorado are:
What cities in Colorado are hiring for Epic Help Desk Remote jobs? Cities in Colorado with the most Epic Help Desk Remote job openings:
Epic Help Desk Remote jobs near you
Help Desk Associate (Hybrid)

Help Desk Associate (Hybrid)

Enova International

Denver, CO • On-site, Remote

$43K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Enova International rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About the role:
Enova is seeking an ambitious Help Desk Associate to join our team of problem-solvers, self-directors, and action-oriented thinkers. In this role, you will be providing tech support for both remote and on-site Enova staff, ensuring integrity and confidentiality due to the sensitive nature of the information accessed. You will work independently and as part of a team, following established protocols. Your responsibilities include supporting clients, providing technical support for PCs, diagnosing and resolving complex issues. Additionally, you'll propose system modifications to enhance user experience and ensure service level objectives are met. You will learn new technologies and strategies that will require showcasing strong interpersonal, professional, and communication skills to uphold and contribute to the continued success of Enova.
Responsibilities:
  • Working a Hybrid schedule that changes based on business needs and on-call rotation
  • Provide end-user support on Windows, macOS, Google Meets & other supported systems and applications
  • Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events.
  • Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day.
  • Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals.
  • Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates.
  • Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency.
  • Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues.
  • Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software.
  • Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership.
  • Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization.
  • Travel to the Chicago office for training.

Requirements:
  • 1+ years support experience
  • Basic networking troubleshooting capabilities
  • Exceptional interpersonal and communication skills
  • Experience in developing knowledge base articles or step-by-step guides
  • Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira
  • Knowledge of PowerShell
  • Associates degree
  • Team leadership experience is a plus

Compensation:
This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.
Budgeted annual salary ranges:
Help Desk Associate I: $43,000 to $60,000
Help Desk Associate II: $52,000 to $64,000
Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
  • Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day...Plus so much more!

About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks-in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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