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Epic Help Desk Remote Jobs in Wisconsin (NOW HIRING)

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in ... Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for ...

State of Wisconsin

IT Service Desk Analyst

Madison, WI · On-site +1

$33 - $42/hr

Various duties include staffing the IT Service Desk phone queue, helping diagnose and resolve ... Providing remote technical support for Windows 11 operating systems, desktops, laptops, printers ...

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AMN Healthcare, Inc.

Endocrinology

Eau Claire, WI · Remote

$330K/yr

... Epic-based medical records. Why Physicians Choose This Opportunity · Fully remote practice · ... helping healthcare organizations provide quality patient care that continually evolves to make ...

Elite Escapes

Content Creator

Madison, WI · Remote

$123K - $129K/yr

Remote work from anywhere with reliable internet. * Training and ongoing guidance to help you ... epic, safe, and lasting memories, you are the right fit for us. Ready to explore what your next ...

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Epic Help Desk Remote information

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Wisconsin?

The most popular types of Epic Help Desk jobs in Wisconsin are:

What are popular job titles related to Epic Help Desk Remote jobs in Wisconsin?

For Epic Help Desk Remote jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Wisconsin look for?

The top searched job categories for Epic Help Desk Remote jobs in Wisconsin are:

What cities in Wisconsin are hiring for Epic Help Desk Remote jobs?

Cities in Wisconsin with the most Epic Help Desk Remote job openings:

Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Service Desk Specialist

Madison, WI • On-site, Remote

UWHealth
See more jobs at UWHealthexternal

Full-time

Medical, Dental, Retirement, PTO

Posted 7 days ago

Job description

Work Schedule: 
100% FTE, day shift working Wednesday - Friday from 9a - 7:30p and Saturday from 7a - 5p. This is a remote position. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We've included a link below to view the full list of approved remote work states.  

Approved Remote Work States Listing


Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Service Desk Specialist to:

  • Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
  • Troubleshoot and resolve hardware, software, account access, and application-related issues
  • Deliver exceptional customer service by communicating clearly, professionally, and empathetically
  • Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement

At UW Health, you will have:
 

  • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
  • Full time benefits for part time work (for positions 60% FTE and higher). 
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
  • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
  • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
  • The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions
 
Qualifications
  • Associate's Degree in Healthcare, Information Technology, Business, or related field Required
  • Two (2) years' combination of relevant experience and education may be considered in lieu of degree
  • Bachelor's Degree or Master's Degree in Healthcare, Information Technology, Business, or related field strongly preferred Preferred
Work Experience
  • Demonstrated success supporting MS Office applications in a corporate environment Required
  • Demonstrated success working with a ticketing system for technical management support Required
  • Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms Required
  • Demonstrated success in utilizing resources to assist in resolving IT issues Required
  • Demonstrated success in mentoring peers Required
  • Experience in a health care setting Preferred
Licenses & Certifications
  • Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification Preferred
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description
UW Hospital and Clinics benefits

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