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Full Time Epic Help Desk Jobs in Wisconsin (NOW HIRING)

State of Wisconsin

IT Service Desk Analyst

Madison, WI · On-site +1

$33 - $42/hr

This full-time permanent position is located within the Bureau of Information Technology Services ... Various duties include staffing the IT Service Desk phone queue, helping diagnose and resolve ...

New

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

... * Full time benefits for part time work (for positions 60% FTE and higher). * Options for a ... Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Experience with enterprise IT environments and help desk ticketing systems. * Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable). * Knowledge of ITIL practices ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$19.25 - $26/hr

Data Center Service Employment Type: Full Time Location: SMC Reporting To: Matt Hoye Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI

$20 - $24/hr

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and ... Personal, Vacation, and Holiday paid time off for all full-time employees. * Onsite Aurora Health ...

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Full Time Epic Help Desk information

What is the difference between Full Time Epic Help Desk vs Epic Support Analyst?

AspectFull Time Epic Help DeskEpic Support Analyst
CertificationsEpic certifications, Help Desk certificationsEpic certifications, IT support certifications
Work EnvironmentHelp desk, support center, healthcare ITHealthcare IT, support teams, hospital settings
Employer & Industry UsageHospitals, healthcare organizations, IT service providersHealthcare providers, Epic software users, IT departments
Common Search & ComparisonYesYes

The Full Time Epic Help Desk primarily focuses on providing technical support and troubleshooting for Epic software users, often in a help desk or support center environment. The Epic Support Analyst also supports Epic systems but typically involves more in-depth analysis, issue resolution, and system optimization within healthcare IT teams. Both roles require Epic certifications and are vital in healthcare settings, but the Help Desk role emphasizes frontline support, while the Support Analyst involves more technical problem-solving and system analysis.

What are the most commonly searched types of Epic Help Desk jobs in Wisconsin?

The most popular types of Epic Help Desk jobs in Wisconsin are:

What cities in Wisconsin are hiring for Full Time Epic Help Desk jobs?

Cities in Wisconsin with the most Full Time Epic Help Desk job openings:

Full Time Epic Help Desk jobs near you
Infographic showing various Full Time Epic Help Desk job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk Engineer

Heritage Senior Living

West Allis, WI • On-site

Full-time

Re-posted 11 days ago

Heritage Senior Living (Wisconsin) rating

5.8

Company rating: 5.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

IT Help Desk Engineer | Full-Time Position

Heritage Senior Living | West Allis, WI

Heritage Senior Living is exceptional team-orientated organization with a growth mindset. We’re dedicated to providing our employees with the resources and tools they need to grow professionally and personally. We believe everyone wants to become the very best version of themselves. We’re here to help them along the way!

Heritage Senior Living is currently seeking an IT Help Desk Engineer to join our corporate support team located in West Allis, WI!

As one of the country's industry leaders, we provide exceptional senior care and services throughout Wisconsin. Heritage Senior Living's goals are to enhance residents' quality of life and to continue its growth and success. Our plan is to open one to two new senior communities per year and develop centers for excellence that provide comfort, care, quality and specialized dementia services. 

The Help Desk Engineer is responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Essential Duties and Responsibilities

  • Responding and logging to Helpdesk Emails & Phone Calls
  • Set up workstations (Laptops, Desktops, Printers, etc.)
  • Setup Mobile Devices (iPhones, Android) & MDM software
  • Setup Tablet Devices (iPads, Android)
  • Add/Remove users in Active Directory, Office 365, Sharepoint, and other software
  • Train and Assist new users on how to use the computer, and software services we provide them
  • Develop training materials/manuals and facilitates information systems training
  • Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality
  • Setup & Assist in Audio & Visual needs when needed (Projectors, TV’s, PowerPoint, Conference Calls)
  • Install and configure appropriate software and functions according to specifications (Ex. Printer, Copier, Check Scanning drivers & software)
  • Researches and remains current with I.T. trends, system information changes/updates and recommends improvements as needed
  • Assist in developing and maintain local networks in ways that optimize performance & create procedures in case of an emergency
  • Investigating, diagnosing and solving computer software and hardware faults
  • Ensure security and privacy of networks and computer systems
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages

Essential Functions

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communication: speaks clearly and hears at normal workplace volume
  • Written communication: writes at professional level and able to read and interpret written information.
  • Ability to sit, stand, walk, and kneel occasionally throughout 8-hour work day.
  • Ability to lift to 50 pounds on regular basis.
  • Ability to visually see reading materials, monitors, paper logs, etc.  Ability to see up to 50 feet.
  • Attendance/punctuality: must be able to work 8 to 12-hour days

To perform this job successfully, an individuals must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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