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Full Time Epic Help Desk Jobs in Wisconsin (NOW HIRING)

Wisconsin

DoIT General Help Desk Technician

Madison, WI · On-site

$21/hr

In this role you will work directly with other full time employees and our large student team in an ... The Help Desk is responsible for first and second level troubleshooting determination, resolution ...

New

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

City Hall, Appleton, WI Job Type: Full-time Job Number: 2026-92 Department: Information Technology ... help desk software. • Assists in producing and maintaining procedural documentation. • ...

Silgancontainers

Help Desk Intern

Brookfield, WI · On-site

$14.25 - $19/hr

Help Desk Intern located in Waukesha, WI This is an internship for those studying in the IT field ... Ability to work part-time or full-time during the summer and a minimum of 15 hours/weekduring the ...

Viterbo University

Helpdesk Technician

La Crosse, WI · On-site

$19.75 - $26.50/hr

Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an ... Experience utilizing Help Desk ticketing system * Experience with Microsoft 365 administration ...

Viterbo University

Helpdesk Technician

La Crosse, WI · On-site

$19.75 - $26.50/hr

Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an ... Experience utilizing Help Desk ticketing system * Experience with Microsoft 365 administration ...

Pella Corporation

IT Service Desk

Medford, WI · On-site

This is a full-time position that works on-site at the Medford, WI Corporate Office Monday - Friday ... Associate or Bachelor Degree or a minimum of 1-2 years working experience in the IT Help Desk ...

Pella Corporation

IT Service Desk

Medford, WI

This is a full-time position that works on-site at the Medford, WI Corporate Office Monday - Friday ... Associate or Bachelor Degree or a minimum of 1-2 years working experience in the IT Help Desk ...

Pella Corporation

IT Service Desk

Medford, WI

This is a full-time position that works on-site at the Medford, WI Corporate Office Monday - Friday ... Associate or Bachelor Degree or a minimum of 1-2 years working experience in the IT Help Desk ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Experience with enterprise IT environments and help desk ticketing systems. * Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable). * Knowledge of ITIL practices ...

One Community Bank

Helpdesk Analyst

Adams, WI · On-site

$18.75 - $25.50/hr

One Community Bank is seeking a Full-Time Helpdesk Analyst to join our team. This position will support our locations in the following counties: Dane, Adams, Vernon, Marquette, and Juneau. As a ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and ... Personal, Vacation, and Holiday paid time off for all full-time employees. * Onsite Aurora Health ...

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Full Time Epic Help Desk information

What is the difference between Full Time Epic Help Desk vs Epic Support Analyst?

AspectFull Time Epic Help DeskEpic Support Analyst
CertificationsEpic certifications, Help Desk certificationsEpic certifications, IT support certifications
Work EnvironmentHelp desk, support center, healthcare ITHealthcare IT, support teams, hospital settings
Employer & Industry UsageHospitals, healthcare organizations, IT service providersHealthcare providers, Epic software users, IT departments
Common Search & ComparisonYesYes

The Full Time Epic Help Desk primarily focuses on providing technical support and troubleshooting for Epic software users, often in a help desk or support center environment. The Epic Support Analyst also supports Epic systems but typically involves more in-depth analysis, issue resolution, and system optimization within healthcare IT teams. Both roles require Epic certifications and are vital in healthcare settings, but the Help Desk role emphasizes frontline support, while the Support Analyst involves more technical problem-solving and system analysis.

What are the most commonly searched types of Epic Help Desk jobs in Wisconsin? The most popular types of Epic Help Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Full Time Epic Help Desk jobs? Cities in Wisconsin with the most Full Time Epic Help Desk job openings:
Full Time Epic Help Desk jobs near you
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK

EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK

Froedtert

Menomonee Falls, WI • On-site

$24.05 - $38.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is REMOTE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: 9:30am - 6:00pm CST Holidays: 8am - 4:30pm CST Rotation Weekends: Saturday 8am-12pm CST Rotation

Job Summary:

This position is responsible for supporting end-users who are having any problem with Froedtert Health's Epic System. The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets when appropriate to correct IT teams, actively engage & use resources across IT teams, and manage ticket queues assigned/unassigned. The Epic Service Desk also assists the IT Service Desk in overflow calls for basic troubleshooting, warm transfers, and ticket creation. Work with Epic Service Desk leadership for role specific responsibilities & accountabilities. Participates in on-call rotations & support.

EXPERIENCE DESCRIPTION:

A minimum of 3 years of relevant Epic Service Desk customer service experience is required.

This experience should include multiple Epic modules troubleshooting and support.

Highly efficient across Epic modules, preferred.

Experience with healthcare business processes and associated applications/software is preferred.

EDUCATION DESCRIPTION:

Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required.

Epic knowledge/experience is preferred.

SPECIAL SKILLS DESCRIPTION:

Time management, professionalism, big picture, communication, work collaboratively in a team environment.

Compensation, Benefits & Perks at Froedtert Health

Pay is expected to be between: (expressed as hourly) $24.05 - $38.48. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available


The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

Employment Type: FULL_TIME
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About Froedtert

Sourced by ZipRecruiter

Froedtert is a world-class healthcare organization based in Milwaukee, WI, United States. The company operates within the healthcare and wellness industry, providing a broad spectrum of medical services to the residents of southeastern Wisconsin and beyond. Froedtert was founded in 1980 and is an academic health network, which ripples an integrated affiliation with the Medical College of Wisconsin. The company prides itself on its cutting-edge treatments, sophisticated technology, and groundbreaking research. Froedtert’s mission is to advance health in the communities they serve, with a profound commitment towards patient care, education, research and community outreach.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1980

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