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Full Time Epic Help Desk Jobs in Wisconsin (NOW HIRING)

Bravo Hospitality Group

Front Desk

Wisconsin Dells, WI

$15 - $16/hr

... necessary to help alleviate the pressure and to process the guest expediently. * Monitor ... Job Types: Full-time, Part-time Effective February 8, 2022 , Bravo Hospitality Group will require ...

Revel IT

Field Technician | 1057222

Neenah, WI

$20 - $27.25/hr

Role is primarily desktop support technician, not help desk. Must have Soft Skills : * Strong ... and EPIC. * Serve as an extension of centralized L2 support by executing field-based ...

Destination Pet, LLC

Yourgi Operations Manager

Wausau, WI · Remote

$95K - $115K/yr

... Help desk management experience Experience working with results-oriented leadership Training ... Full-time Job function Strategy/Planning, Customer Service, Management Industries Veterinary ...

Catalpa Health, Inc.

Client Support Specialist

Appleton, WI · On-site

$17.50 - $23.75/hr

Paid Time Off, plus 9 paid holidays each year ( Full time employees earn up to 3 weeks in your ... Wellness program providing additional resources to help our team members maintain a healthy work ...

Kohler Co.

Front Desk Agent, The American Club

Kohler, WI · On-site

$13.70 - $20.50/hr

This is a full-time position at The American Club. Shifts will vary between 6:00am and10:00pm ... Strong written and oral communication skills helpful * Previous Guest Service experience preferred ...

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Full Time Epic Help Desk information

What is the difference between Full Time Epic Help Desk vs Epic Support Analyst?

AspectFull Time Epic Help DeskEpic Support Analyst
CertificationsEpic certifications, Help Desk certificationsEpic certifications, IT support certifications
Work EnvironmentHelp desk, support center, healthcare ITHealthcare IT, support teams, hospital settings
Employer & Industry UsageHospitals, healthcare organizations, IT service providersHealthcare providers, Epic software users, IT departments
Common Search & ComparisonYesYes

The Full Time Epic Help Desk primarily focuses on providing technical support and troubleshooting for Epic software users, often in a help desk or support center environment. The Epic Support Analyst also supports Epic systems but typically involves more in-depth analysis, issue resolution, and system optimization within healthcare IT teams. Both roles require Epic certifications and are vital in healthcare settings, but the Help Desk role emphasizes frontline support, while the Support Analyst involves more technical problem-solving and system analysis.

What are the most commonly searched types of Epic Help Desk jobs in Wisconsin? The most popular types of Epic Help Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Full Time Epic Help Desk jobs? Cities in Wisconsin with the most Full Time Epic Help Desk job openings:
Full Time Epic Help Desk jobs near you
Technical Support Specialist - Onalaska WI or Tyler TX

Technical Support Specialist - Onalaska WI or Tyler TX

Altra Federal Credit Union

Holmen, WI • On-site, Remote

$24.65/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Specialist - Onalaska WI or Tyler TX
At Altra Federal Credit Union, we are committed to helping our members live their best lives by providing personalized financial solutions and exceptional service. As a member-owned financial cooperative, Altra values integrity, teamwork, innovation, and community involvement. We believe that our employees play a critical role in delivering seamless and secure experience to our members, and we strive to create a supportive workplace where individuals can grow, learn, and make a meaningful impact. We are hiring a Technical Support Specialist in Onalaska WI or Tyler TX office locations. This position will support Altra's mission by ensuring our employees have the technology and tools they need to serve members effectively. This position serves as the first point of contact for technical assistance, helping troubleshoot issues, maintain systems, resolving hardware, software and support day-to-day technology needs across the credit union. Key Responsibilities
  • Provide first-level technical support for hardware, software, and network-related issues.
  • Respond to help desk tickets, emails, and phone requests in a timely and professional manner.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
  • Install, configure, and maintain user workstations and peripheral equipment.
  • Assist with user account management, including password resets and access provisioning.
  • Document technical issues, solutions, and processes within the ticketing system.
  • Escalate complex issues to higher-level IT staff as needed.
  • Support system updates, patches, and routine maintenance activities.
  • Deliver excellent customer service and clear communication to staff.
Qualifications
  • High school diploma (or equivalent) required.
  • Associate's degree (or higher) in Computer Science, Information Technology or related field required. Experience in lieu of degree can be considered. Technical Certification a plus.
  • 6-months experience in technical support or help desk environment required.
  • Experience supporting networked environments and programming or database experience is a plus.
  • Experience in the operation and analysis of database hardware, software, and standards a plus.
  • Experience with data retrieval methodologies systems applications is a plus.
Skills & Abilities
  • Basic knowledge of Windows operating systems and Microsoft 365.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Strong attention to detail and documentation.
  • Ability to prioritize tasks and manage time effectively.
  • Team-oriented mindset with a willingness to collaborate.
  • Commitment to confidentiality and information security.
Availability
  • This position is hourly, full-time, 40- hours per week, Monday through Friday.
  • Primary working hours are from 8:30 a.m. to 5:30 p.m.
  • Flexibility to work nights and weekends as needed is required.
  • The Technical Support team will rotate through being on-call for a week at a time (Monday through Sunday), 24/7 for their assigned week, approximately once every five (5) weeks.
Work Environment
  • This position is located at Altra's Operations Center in Onalaska, WI
  • However, hybrid / blended remote opportunities can be considered for those candidates who live within Altra's La Crosse WI and Tyler TX office locations.
Pay & Benefits
  • Competitive starting rate of $24.65+ per hour, based on previous experience
  • When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
  • Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
  • Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
  • Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
  • Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
  • Employee-only perks and discounts.
At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Compensation details: 24.65-24.65 Hourly Wage

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