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Full Time Epic Help Desk Jobs (NOW HIRING)

Virtelligence

Epic Beacon Analyst

Binghamton, NY · On-site

$33.63 - $50.45/hr

UHS is seeking a Full Time Epic Beacon Certified Analyst II. The ideal candidate will also hold ... end users, the help desk, and IS teams. * Skilled in leading end?user learning sessions ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service ...

Dakota Supply Group

Help Desk Manager

Fargo, ND · On-site

DSG is seeking a Help Desk Manager to join their IT team. In this full time, salaried, exempt position, work is typically performed during standard business hours, Monday through Friday , but will ...

New

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

DSG is seeking a Help Desk Manager to join their IT team. In this full time, salaried, exempt position, work is typically performed during standard business hours, Monday through Friday , but will ...

New

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Ability to document technical issues and resolution of tickets via help desk ticketing system.

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... Please DO NOT submit a candidate that is not willing to be on-site full time. The purpose of this ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package, a collaborative work environment and strong company culture. Help Desk Technician Responsibilities ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package, a collaborative work environment and strong company culture. Help Desk Technician Responsibilities

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All Jobsfull time JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsFull Time Epic Help Desk Jobs

Full Time Epic Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do full time epic help desk jobs pay per year?

As of Aug 28, 2026, the average yearly pay for full time epic help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Epic Help Desk vs Epic Support Analyst?

AspectFull Time Epic Help DeskEpic Support Analyst
CertificationsEpic certifications, Help Desk certificationsEpic certifications, IT support certifications
Work EnvironmentHelp desk, support center, healthcare ITHealthcare IT, support teams, hospital settings
Employer & Industry UsageHospitals, healthcare organizations, IT service providersHealthcare providers, Epic software users, IT departments
Common Search & ComparisonYesYes

The Full Time Epic Help Desk primarily focuses on providing technical support and troubleshooting for Epic software users, often in a help desk or support center environment. The Epic Support Analyst also supports Epic systems but typically involves more in-depth analysis, issue resolution, and system optimization within healthcare IT teams. Both roles require Epic certifications and are vital in healthcare settings, but the Help Desk role emphasizes frontline support, while the Support Analyst involves more technical problem-solving and system analysis.

What cities are hiring for Full Time Epic Help Desk jobs?

Cities with the most Full Time Epic Help Desk job openings:

What are the most commonly searched types of Epic Help Desk jobs?

The most popular types of Epic Help Desk jobs are:

What states have the most Full Time Epic Help Desk jobs?

States with the most job openings for Full Time Epic Help Desk jobs include:

Full Time Epic Help Desk jobs near you

HIT - Epic Help Desk Technician

Spark Tek Inc

Rancho Cordova, CA • On-site

$21.25 - $28.75/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Spark Tek Inc is seeking an Epic Help Desk Technician for a 4 month contract. The role involves providing end-user support for Epic-specific issues, particularly using the AMBULATORY module, and managing technical support tickets for a hospital system merger.
Responsibilities:
• Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
• Performs highest tier of technical support.
• Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
• Serves as staff expert on technical troubleshooting for the most difficult customer problems.
• Provides guidance to customers on IT policy and procedures.
• Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
• Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
• Assist in the maintaining of knowledge articles utilized by the TOC
• Follow up with customers to ensure complete resolution of issues
• Redirect unresolved issues to the next level of support personnel
• Identify, evaluate, and escalate situations requiring urgent attention
• Stay current with system information, changes, and updates
• Train customers as necessary
• Manage Incidents and Service Request via IT Service Management Toolset working priorities.
• Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
Qualifications:
Required:
• Experience with Epic Help Desk support, specifically with the AMBULATORY module.
• Ability to answer 'how to' questions and work on escalations within the modules.
• Experience in providing end-user support without building or configurations.
• Ability to gather, analyze, review, categorize, and oversee ticket assignments for technical support.
• Experience performing the highest tier of technical support.
• Ability to provide a bridge between customer needs and highly technical applications.
• Expertise in technical troubleshooting for complex customer problems.
• Ability to provide guidance to customers on IT policy and procedures.
• Experience identifying and addressing complex usability problems.
• Ability to research questions using available information resources.
• Experience assisting in maintaining knowledge articles.
• Ability to follow up with customers to ensure complete resolution of issues.
• Experience redirecting unresolved issues to the next level of support personnel.
• Ability to identify, evaluate, and escalate situations requiring urgent attention.
• Ability to stay current with system information, changes, and updates.
• Experience training customers as necessary.
• Ability to manage incidents and service requests via IT Service Management Toolset.
• Ability to work independently or in conjunction with other team members.
Company:
Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and consulting for various industries. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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