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Full Time Epic Help Desk Jobs (NOW HIRING)

Virtelligence

Epic Beacon Analyst

Binghamton, NY

UHS is seeking a Full Time Epic Beacon Certified Analyst II. The ideal candidate will also hold ... end users, the help desk, and IS teams. * Skilled in leading end?user learning sessions ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Ability to document technical issues and resolution of tickets via help desk ticketing system.

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... Please DO NOT submit a candidate that is not willing to be on-site full time. The purpose of this ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50 ...

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Full Time Epic Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do full time epic help desk jobs pay per year?

As of Aug 7, 2026, the average yearly pay for full time epic help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Epic Help Desk vs Epic Support Analyst?

AspectFull Time Epic Help DeskEpic Support Analyst
CertificationsEpic certifications, Help Desk certificationsEpic certifications, IT support certifications
Work EnvironmentHelp desk, support center, healthcare ITHealthcare IT, support teams, hospital settings
Employer & Industry UsageHospitals, healthcare organizations, IT service providersHealthcare providers, Epic software users, IT departments
Common Search & ComparisonYesYes

The Full Time Epic Help Desk primarily focuses on providing technical support and troubleshooting for Epic software users, often in a help desk or support center environment. The Epic Support Analyst also supports Epic systems but typically involves more in-depth analysis, issue resolution, and system optimization within healthcare IT teams. Both roles require Epic certifications and are vital in healthcare settings, but the Help Desk role emphasizes frontline support, while the Support Analyst involves more technical problem-solving and system analysis.

What cities are hiring for Full Time Epic Help Desk jobs? Cities with the most Full Time Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Full Time Epic Help Desk jobs? States with the most job openings for Full Time Epic Help Desk jobs include:
Full Time Epic Help Desk jobs near you

Epic Beacon Analyst

Virtelligence

Binghamton, NY

Full-time

Re-posted 14 days ago

Job description

Position Overview
  • UHS is seeking a Full Time Epic Beacon Certified Analyst II. The ideal candidate will also hold Epic Ambulatory certification as this position will require you to work in both areas.
  • Responsible for identifying, evaluating, analyzing and recommending changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting. Supports the planning, design, development, build and/or configuration of assigned applications/systems. Leads and/or coordinates conversions, application/system testing and documentation of system procedures. Participates and provides input in training design and development and assists in training execution in relation to assigned projects. Provides go-live support and serves as primary point of contact for ongoing maintenance/support and trouble-shooting.

Minimum Required:
  • Two to three (2-3) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience
    • OR
  • Demonstrated competency in Applications Analyst I role
  • For Epic roles: Current Epic certifications Epic Beacon and Epic Ambulatory
    • OR
  • Willing to travel for training and achieve certification within 90 days of completion of training at Epic in application as assigned.

Preferred
  • Bachelor’s Degree in a related field (information technology or clinical/healthcare fields)
  • Current Epic certification(s)

Job Responsibilities:
  • Epic Beacon certification required to be considered, with demonstrated proficiency in additional Epic modules or applications.
  • Ability to independently prepare and deliver workflow and functional demonstrations.
  • Strong troubleshooting and analytical skills with the ability to perform high?quality system build work with minimal supervision.
  • Serves as a Subject Matter Expert (SME) for assigned applications/modules within projects and initiatives.
  • Acts as a resource and mentor for Analyst I staff, offering guidance on decision?making and work prioritization.
  • Thorough understanding of organizational policies, procedures, and operational workflows, including upstream/downstream impacts of build decisions.
  • Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams.
  • Skilled in leading end?user learning sessions, facilitating meetings, and framing decisions using appropriate analysis and presentation methodologies.
  • Growing knowledge of IS functional areas such as networking, security, telecom, servers, infrastructure, and interfaces, with awareness of key contacts for collaboration.
  • Robust understanding of end?to?end business unit workflows (e.g., Clinical, RCO), with the ability to align build decisions with healthcare policy and organizational processes.
  • Demonstrated ability to troubleshoot and resolve complex issues that span multiple teams, developing new solutions with minimal assistance.
  • Effective at identifying and engaging key stakeholders, presenting options with pros/cons, and providing clear recommendations.
  • Proven experience leading activities such as huddles, lean initiatives, peer training, and end?user support workflows.
  • Recognized as a go?to resource for reviewing vendor updates, upgrades, change management impacts, and project?related build.
  • Actively participates in departmental learning, seeks and applies feedback, and self?assesses skill gaps for continuous professional development.
  • Contributes to improving work methods, team performance, and organizational outcomes through innovative thinking and collaboration.
  • Demonstrates a strong team?first mindset, proactively assisting colleagues, escalating issues appropriately, and putting IS and organizational goals above self?interest.