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It Helpdesk Manager Jobs in Wisconsin (NOW HIRING)

J. F. Ahern

Intern - IT HelpDesk

Fond Du Lac, WI

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

J. F. Ahern Co.

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

J. F. Ahern Co.

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

Gain hands-on experience and be mentored by industry experts who are passionate about sharing their knowledge and helping you succeed. * Networking and Career Development: Attend our companywide ...

Volm Companies

IT Help Desk Technician

Wausau, WI · On-site

$18.19 - $21.83/hr

Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Strong communication ...

Realta Fusion Inc.

Information Technology Manager

Madison, WI · On-site

$95K - $117K/yr

Help develop and implement IT policies, cybersecurity practices, and data protection standards * Monitor IT infrastructure, security, and system performance to ensure operational reliability * Manage ...

blueStone

IT Manager

Neenah, WI

$96K - $117K/yr

National design and buildings contractor is looking for an IT Manager to run their internal operations. This position is responsible for the overall planning, organizing, and execution of all IT ...

Lake Superior Community Health Center

IT Manager

Superior, WI · On-site

$90K - $111K/yr

An Information Technology Manager applies technical expertise to the implementation, monitoring ... Perform daily Help Desk functions. Work in coordination with network hosting vendor to identify and ...

Lake Superior Community Health Center

IT Manager

Superior, WI · On-site

$90K - $111K/yr

An Information Technology Manager applies technical expertise to the implementation, monitoring ... Perform daily Help Desk functions. Work in coordination with network hosting vendor to identify and ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Wisconsin

It Helpdesk Manager information

See Wisconsin salary details

$37.9K

$84.6K

$125.7K

How much do it helpdesk manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for it helpdesk manager in Wisconsin is $84,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $100,900.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Wisconsin?

The most popular types of It Helpdesk jobs in Wisconsin are:

What are popular job titles related to It Helpdesk Manager jobs in Wisconsin?

For It Helpdesk Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Wisconsin look for?

The top searched job categories for It Helpdesk Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for It Helpdesk Manager jobs?

Cities in Wisconsin with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $84,565 per year, or $40.7 per hour.

IT Helpdesk Specialist

Careers with MRA | MRA

Waukesha, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Become the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

MRA = Problem Solved.

That'sthe FACE Culture that we live and breathe here at MRA.

MRA (The Management Association) is seeking an experienced IT Helpdesk Specialist to serve as a trusted front-line support partner for our employees. This role is well-suited for an IT professional who brings strong troubleshooting skills, sound technical judgment, and a customer-first mindset to everyday support challenges.
As the IT Helpdesk Specialist at MRA, you will serve as the primary point of contact for end users, providing timely technical assistance and resolving hardware, software, and network-related issues. This is a hands-on support role where you will respond to helpdesk requests, troubleshoot technical problems, and ensure employees have the technology resources they need to work efficiently. You'll be a critical part of our Technology Services team, delivering responsive and customer-focused IT support across the organization.

This is a full-time opportunity based on-site at our Waukesha, WI office.

Essential Functions:

  • Diagnose and resolve helpdesk calls for computers, phones, peripherals,software,and other technology issues. Support may be in person, by phone, email, or remote access.
  • Install,maintain, and repair IT hardware and software, including operating systems and common software applications.
  • Perform network administration tasks using Office 365, Exchange, and Active Directory.
  • Maintainaccuraterecords of hardware, software, and maintenance activities.
  • Provide one-on-one and group training, including new employee IT orientation.
  • Support video conferencing, training room setup, and printer/copier maintenance.
  • Assist with IT projects, upgrades, and system improvements.
  • Understanding ofsecurity best practices and cybersecurity awareness.
  • Other duties as assigned.

RequiredQualifications:

  • Education: Two-year degree in Computer Science or related field, or equivalentdemonstratedexperience.
  • Experience:Three-yeartroubleshootingexperience in a technology support role, or equivalentdemonstratedexperience.
  • Technical Skills:Proficient in Office 365, including Microsoft Teams and SharePoint, Windows 11, computer imaging, experience with Dell and Microsoft Surface computers, MacBooks, and phone system software. Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting).
  • Competencies:Strong interpersonal and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment.

PreferredQualification:

  • Education:Four-year degree in Computer Science or related field, or equivalentdemonstratedexperience.
  • Experience:Five-yeartroubleshootingexperience in a technology support role, or equivalentdemonstratedexperience.

What'sin it for you?

  • Competitive base and incentive pay
  • Paid time off (vacation, holidays, sick, and a volunteer day)
  • Medical, Dental, and Vision plans
  • FSA and HSA accounts
  • Traditional and Roth 401(k)
  • 401(k) company match
  • Life and AD&D insurance
  • Employee Assistance Program
  • Tuition Reimbursement
  • Voluntary Pet Insurance

Ifyou'reready to make an impact, share your ITexpertise, and help MRA deliver exceptional service to ouremployees, we want to hear from you!

Apply