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It Helpdesk Manager information

See Wausau, WI salary details

$40.2K

$89.8K

$133.4K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Wausau, WI is $89,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $107,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Wausau, WI? The most popular types of It Helpdesk jobs in Wausau, WI are:
What are popular job titles related to It Helpdesk Manager jobs in Wausau, WI? For It Helpdesk Manager jobs in Wausau, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Wausau, WI look for? The top searched job categories for It Helpdesk Manager jobs in Wausau, WI are:
What cities near Wausau, WI are hiring for It Helpdesk Manager jobs? Cities near Wausau, WI with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Wausau, WI as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $89,800 per year, or $43.2 per hour.
INFORMATION SECURITY ANALYST - INFORMATION TECHNOLOGY

INFORMATION SECURITY ANALYST - INFORMATION TECHNOLOGY

ASPIRUS HEALTH

Wausau, WI • On-site

Full-time

Medical, Retirement

Posted 13 days ago

Aspirus Health rating

6.5

Company rating: 6.5 out of 10

Based on 249 frontline employees who took The Breakroom Quiz

594th of 864 rated healthcare providers

Job description

Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Health in Wausau, WI is seeking an INFORMATION SECURITY ANALYST to join our INFORMATION TECHNOLOGY team!
The Information Security Analyst will have a strong understanding of general principles of information systems and computer usage. Independently researches and seeks solutions to problems and contributes to improving workflow and process. Assists in evaluating systems, preparing an analysis of alternatives, and implementing enhancements to existing systems. Performs project management activities as well as analysis, design, implementation, education and support of assigned application software. Will be thoroughly familiar with the function and processes of their assigned departments and assist the customer department in the use of the applications at Aspirus, while working to maintain and/or improve patient safety, departmental workflow, and cost containment.
Position involves extensive consulting and communication with physicians, nurses, pharmacists, technologist, and other clinical staff as well as clerical and administrative users, vendors, hospital management/administration, and outside agencies.
The Information Security Analyst is primarily responsible for designing, implementing and monitoring security controls as well as research, development and implementation of standards and audits related to the mitigation of security threats, risks and vulnerabilities to the overall Aspirus environment.
HOURS: Full-Time or 1.0 FTE, 80 hours every 2 weeks.
Experience/Qualifications
  • Knowledge of general principles of information systems and computer usage normally acquired through completion of a Bachelor of Science in Business, Information Technology, clinical area, or related field and/or two to five years' relevant healthcare/IT experience required.
  • ITIL course to be completed within one year of hire.
  • Strong understanding of general principles of information systems and computer usage.
  • Strong understanding of the Systems Development Life cycle (SDLC): project definition, user requirements definition, system requirements definition, analysis and design, system build, implementation and training, sustainment.
  • Excellent verbal and written communication skills, quick thinking and problem solving skills.
  • Analytical ability to evaluate systems, test data and/or program logic, and determine proper program execution with some assistance.
  • Ability to identify problems, collect data, establish facts and solve problems related to computer systems/software generally without assistance.
  • Ability to prioritize work responsibilities and meet established deadlines generally without assistance.
  • Demonstrated ability to multi-task and manage several different issues at a time.
  • Previous experience with networking infrastructure and Microsoft Active Directory are highly preferred. Previous experience in the healthcare industry is desired.
  • Strong understanding of HIPPA privacy and security regulations along with the ability to maintain a high level of confidentiality.
  • Strong understanding of Payment Card Industry (PCI) requirements.
  • Possesses skill in one or more of the following areas: systems management, systems security management, programming, systems analysis, and/or networking management.
  • A working knowledge of TCP/IP and the ability to apply security best practices to network, Active Directory and Unix/Linux systems.
  • The ability to read code of various languages and write scripts in one or more languages is preferred.
  • Possesses a strong knowledge of information security concepts and fundamentals such as IDS/IPS, firewalls, VLANs, packet inspection and vulnerability monitoring.
  • A tolerance for working in a fast paced work environment.

Employee Benefits
  • Full benefits packages available for part- and full-time status.
  • Time away from work accrual.
  • Retirement plans available.
  • Wellness program for employees and their families.

Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
Click here to learn more.

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