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Epic Help Desk Remote Jobs in Florida (NOW HIRING)

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Remote Work: Yes Job Number: R0245340 Location: Doral,FL,US Share job via: Share Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about solving technical ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Remote Work: Yes Job Number: R0245337 Location: Doral,FL,US Share job via: Share Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about solving technical ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for ...

Phsorg

$81K - $138K/yr

Remote Senior EPIC Configuration Analyst (Orders) Summary: Build Your Career. Make a Difference. We ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Remote Senior EPIC Configuration Analyst (Grand Central and Prelude) Summary: Build your Career ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Remote Senior EPIC Configuration Analyst (Grand Central and Prelude) Summary: Build your Career ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Remote Senior EPIC Configuration Analyst (Healthy Planet and Compass Rose) Summary: Build Your ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

TEKsystems

Epic MyChart Analyst

Fort Lauderdale, FL · Remote

$80 - $90/hr

This is a fully remote contract opportunity with an immediate need and potential for extension ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Deloitte

Epic Research & Genomics Analyst

Tampa, FL · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Deloitte

Epic Research & Genomics Analyst

Miami, FL · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Deloitte

Epic Research & Genomics Analyst

Lake Mary, FL · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

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Epic Help Desk Remote information

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Florida? The most popular types of Epic Help Desk jobs in Florida are:
What are popular job titles related to Epic Help Desk Remote jobs in Florida? For Epic Help Desk Remote jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Remote jobs in Florida look for? The top searched job categories for Epic Help Desk Remote jobs in Florida are:
What cities in Florida are hiring for Epic Help Desk Remote jobs? Cities in Florida with the most Epic Help Desk Remote job openings:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Florida as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Help Desk Specialist

Booz Allen Hamilton, Inc.

Doral, FL • On-site, Remote

$52K - $108K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 13 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description


Remote Work:
Yes
Job Number:
R0245340
Location:
Doral,FL,US
Share job via:
Share
Help Desk Specialist
The Opportunity:
Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, critical environment? Do you thrive in a dynamic team setting and have the expertise to provide effective, efficient, timely, and valuable support for internal and external mission partners? We're looking for a customer-focused, problem-solving guru with the skills and certifications to manage dynamic workloads while delivering exceptional support to our mission partners.
As an information technology professional, you know how to interface with customers and leadership to understand needs and gain insight on shared delivery performance. You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customer's satisfaction before they are closed. You'll educate and provide policy guidance on all inquiries. Ready to build the future of shared delivery for the better?
Join us. The world can't wait.
You Have:
  • Experience providing Help Desk support in a high-demand and fast-paced environment
  • Experience tracking, analyzing, and resolving technical incidents systematically using industry-standard software
  • Experience with Microsoft Windows, macOS, and cloud-based IT support tools
  • Knowledge of ITIL processes and Agile workflows
  • HS diploma or GED and 3+ years of experience in Help Desk Support, or Bachelor's degree in Information Technology, Information Systems, Computer Science, or Cybersecurity and 1+ year of experience in Help Desk Support

Nice If You Have:
  • Experience with Jira and Confluence
  • Knowledge of Azure, AWS, or Cloud technologies
  • Ability to learn emerging IT technologies
  • Possession of excellent organizational skills
  • Possession of excellent written and verbal communication skills, to interact across all organizational levels
  • CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate Certification

Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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What Booz Allen Hamilton employees say

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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