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Epic Help Desk Remote Jobs in Florida (NOW HIRING)

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

Phsorg

$100K - $175K/yr

Remote Expert EPIC Configuration Analyst (Orders) Summary: Build Your Career. Make a Difference. We ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Remote Senior EPIC Configuration Analyst (Orders) Summary: Build Your Career. Make a Difference. We ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Remote Senior EPIC Configuration Analyst (Grand Central and Prelude) Summary: Build your Career ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Remote Senior EPIC Configuration Analyst (Grand Central and Prelude) Summary: Build your Career ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Remote Senior EPIC Configuration Analyst (Healthy Planet and Compass Rose) Summary: Build Your ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Deloitte

Epic Research & Genomics Analyst

Tampa, FL · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Deloitte

Epic Research & Genomics Analyst

Miami, FL · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Deloitte

Epic Research & Genomics Analyst

Lake Mary, FL · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools ... Helpdesk professionals in this role need to analyze complex issues, evaluate multiple variables ...

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Epic Help Desk Remote information

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

How can I make $2000 a week working from home?

A remote help desk role, such as an Epic Help Desk technician, can contribute to earning $2000 weekly with consistent full-time hours and experience. Increasing income may involve gaining certifications, developing technical skills, and working additional shifts or overtime, depending on employer policies and workload demands.

How difficult is IT to get hired at Epic?

Getting hired for an Epic Help Desk Remote position typically requires relevant technical skills, such as knowledge of healthcare IT systems and customer support experience. The hiring process often involves multiple interviews, technical assessments, and background checks, making it competitive but achievable with proper preparation.

Can I work remotely for Epic?

Epic Help Desk Remote positions are typically designed to be performed remotely, allowing employees to work from home or other locations outside of a traditional office setting. Candidates usually need a reliable internet connection, a suitable workspace, and may require specific technical skills or certifications related to IT support. However, some roles may have location-specific requirements or in-office components, so it is important to review the specific job listing for details.

How much does an Epic support specialist make?

An Epic Help Desk Remote support specialist typically earns between $50,000 and $70,000 annually, depending on experience, certifications, and location. The role often requires knowledge of Epic systems, troubleshooting skills, and remote support tools.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Florida? The most popular types of Epic Help Desk jobs in Florida are:
What are popular job titles related to Epic Help Desk Remote jobs in Florida? For Epic Help Desk Remote jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Remote jobs in Florida look for? The top searched job categories for Epic Help Desk Remote jobs in Florida are:
What cities in Florida are hiring for Epic Help Desk Remote jobs? Cities in Florida with the most Epic Help Desk Remote job openings:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Florida as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.
Help Desk- Tier I

Help Desk- Tier I

Sparibis

Orlando, FL • On-site, Remote

$19.25 - $26.25/hr

Full-time

Posted 4 days ago

Job description

Location: 100% Remote. This is a United States based position, and candidates must reside in the continental United States to be eligible for employment.
Years' Experience: 3+ years professional experience.
Education: Bachelor's degree in information technology or equivalent experience.
Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
  • Must have Tier 1 help desk experience.
  • ServiceNow experience.

Responsibilities
  • Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.
  • Providing software support assistance, to include but not limited to:
    • Password resets.
    • Account unlocks.
    • General software and hardware troubleshooting.
    • Installation and configuration desktop applications.
    • Supporting user customizations.
    • Answering and researching questions about the software's features.
    • Troubleshooting and resolving operational incidents, such as local print configurations.
    • Resolving website access issue.
    • Assisting with wireless and wired network connections configuration assistance.
  • Resolve end user technical issues promptly and effectively.
  • Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue resolution.
  • Monitor incoming support request tickets and create tickets for every customer interaction that does not already exist in ServiceNow.
  • All tickets will follow company configuration management policies for ticket escalation, ticket routing, and ticket closures.
  • Receive, track, and support all IT Service, Unified Communications (external and internal audio, video, and web conferencing support) and user workstation/desk move, add, and change support requests.
    • Will use company provided Interactive Voice Response (IVR) and Automated Call Distributor (ACD) software, hardware, and associated licenses.
  • Respond to and manage multiple alternative communications channels, including voice messages, email, and intranet portal self-service requests.
  • Track, manage, and provide monthly update on Help Desk utilization.
  • Create problem tickets to track like incidents and raise the trend.
  • Prioritize and organize incoming support requests to ensure timely resolution in alignment with established Service Level Agreements (SLAs), maintaining accountability for meeting response and resolution targets.
  • Attend provided training as requested.
  • Will always maintain a high level of customer satisfaction and professionalism.
  • Other duties as assigned.

Qualifications
  • Must be able to obtain and maintain a Public Trust security clearance.
  • 3+ years professional Help Desk experience.
  • Bachelor's degree in information technology or equivalent experience.
  • Must have experience as a Help Desk Analyst supporting Microsoft applications.
  • Experience providing support for major and business productivity applications, which include but are not limited to: Microsoft 365, Exchange Online, Microsoft Intune, and other Microsoft applications.
  • Experience providing Tier 1 Help Desk support.
  • ServiceNow Help Desk experience required.
  • Keep up to date on ServiceNow best practices.
  • Customer service driven.
  • Excellent written and verbal communication skills.
  • Must be detail oriented.

About Sparibis
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply

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