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Epic Help Desk Remote Jobs in Florida (NOW HIRING)

Hospital Billing Analyst

Miami, FL · Remote

$45.90K - $61.20K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Hospital Billing Analyst

Tampa, FL · Remote

$45.40K - $60.50K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Hospital Billing Analyst

Tallahassee, FL · Remote

$45.60K - $60.80K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Hospital Billing Analyst

Jacksonville, FL · Remote

$44.50K - $59.30K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Hospital Billing Analyst

Lake Mary, FL · Remote

$42K - $56K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

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Epic Help Desk Remote information

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Florida? The most popular types of Epic Help Desk jobs in Florida are:
What cities in Florida are hiring for Epic Help Desk Remote jobs? Cities in Florida with the most Epic Help Desk Remote job openings:
Infographic showing various Epic Help Desk Remote job openings in Florida as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.
Customer Advocate, Remote

Customer Advocate, Remote

Disabled Veteran Solutions

Boca Raton, FL • On-site, Remote

$17/hr

Full-time

Medical

Posted 15 days ago


Job description

Customer Advocate - Full-Time (Remote)
Disabled Veteran Solutions (DVS)
A Career With Purpose - Not Just a Job
Tired of Watching Gas Prices Climb While Your Paycheck Shrinks?
Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours.
At DVS, we believe your career should elevate your life - not drain it at the pump. That's why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth.
Why You'll Love Working From Home With DVS
  • Keep your money - no gas, no tolls, no surprise car repairs

  • Keep your time - reclaim 5-10 hours a week from commuting

  • Keep your sanity - no traffic, no weather delays, no road rage

  • Keep your comfort - work in your favorite hoodie, with your favorite mug

  • Keep your momentum - grow your career without uprooting your life

Remote work isn't just a perk here - it's a lifestyle upgrade
The Role: Where Compassion Meets Precision
As a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50-70 interactions per day, balancing empathy with technical skill.
You'll shine if you're confident with:
  • Real-time system navigation

  • Accurate documentation

  • Microsoft Office proficiency

  • Clear, professional communication

  • Process consistency and compliance

This is a structured, fast-paced environment - perfect for someone who thrives on purpose and precision.
Training & Schedule
Full-Time | Remote | Monday-Friday
  • Paid Training (8 weeks): 8:00 AM - 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success.

  • Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM.

  • Start Date: June 22, 2026

This role is built for reliability, consistency, and long-term commitment.
What You Bring
  • High School Diploma (Associate degree preferred)

  • Experience handling complex or sensitive customer interactions

  • Strong Microsoft Word, Excel, Outlook, and Teams skills

  • Ability to navigate multiple systems at once

  • Excellent attention to detail

  • Clear, professional communication
  • Bonus Points For

  • Call-center or high-volume environments

  • Healthcare or insurance experience

  • Advocacy-based roles (social work, behavioral health)

  • Retail or service roles requiring problem-solving

What You Get
  • Competitive pay

  • Bonus opportunities

  • Comprehensive benefits

  • Clear advancement pathways

  • A mission-driven team that values your growth

At DVS, you're not just filling a seat - you're building a career with purpose.
Who Thrives Here
People who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long-term career - without sacrificing their home life.
If you're dependable, technically confident, and ready to grow, you'll fit right in.
Ready to Build a Career That Works for Your Life - Not Against It?
Your future is calling... and you don't even have to leave the house to answer.
A pre-employment drug screening and criminal background check are required prior to employment.