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Weekend Epic Help Desk Jobs in Florida (NOW HIRING)

Robert Half

Help Desk Technician (Weekend Shift)

Orlando, FL · On-site

$18.75 - $25.25/hr

We are seeking a customer-focused Level 1 Help Desk Technician to support business users in a fast-paced environment. This role works a 4-day, 10-hour schedule over the weekend and is ideal for a ...

New

Amatriot Group, LLC

Help Desk Technician

Tampa, FL

$50K - $53K/yr

... Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility ... weekends and holidays. * Work is typically performed at client site locations, requiring proper ...

Fortegra

Senior Help Desk Technician

Jacksonville, FL · On-site

$18 - $24.25/hr

The Senior Help Desk Technician provides comprehensive technical support to end users across the ... Provide on-call support during evenings and weekends as necessary to ensure business continuity.

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL ... Ability to work rotating shifts, including evenings, weekends, and holidays * U.S. Citizenship and ...

UHS

IT Help Desk Specialist

Tampa, FL · On-site

This is a full-time position that requires day, evening and weekend availability and is located at the Keiser University campus and can sometimes require travel to other locations. The IT Help Desk ...

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Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
What are the most commonly searched types of Epic Help Desk jobs in Florida? The most popular types of Epic Help Desk jobs in Florida are:
What are popular job titles related to Weekend Epic Help Desk jobs in Florida? For Weekend Epic Help Desk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Weekend Epic Help Desk jobs in Florida look for? The top searched job categories for Weekend Epic Help Desk jobs in Florida are:
What cities in Florida are hiring for Weekend Epic Help Desk jobs? Cities in Florida with the most Weekend Epic Help Desk job openings:
Weekend Epic Help Desk jobs near you

Help Desk Technician (Weekend Shift)

Robert Half

Orlando, FL • On-site

$18.75 - $25.25/hr

Temporary

Posted 2 days ago

New

Job description

We are seeking a customer-focused Level 1 Help Desk Technician to support business users in a fast-paced environment. This role works a 4-day, 10-hour schedule over the weekend and is ideal for a passionate team player who enjoys solving technical challenges and delivering exceptional customer service.


Responsibilities:

  • Provide first-level technical support to end users via phone, email, and ticketing systems.
  • Troubleshoot hardware, software, application, and account access issues.
  • Support Microsoft Windows environments, Microsoft Office, Google Workspace, and business applications.
  • Assist with user account administration, device setup, and general desktop support.
  • Document incidents, resolutions, and escalate issues when necessary.
  • Deliver a positive customer experience while maintaining strong communication with users and team members.

Qualifications:

  • 2-3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
  • Experience supporting business users in an office environment.
  • Working knowledge of Microsoft domain environments, Windows OS, Microsoft Office, Google Workspace, and desktop support concepts.
  • Strong troubleshooting, critical thinking, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to learn new technologies quickly and adapt to changing priorities.


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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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