Weekend Epic Help Desk Jobs in Florida (NOW HIRING)

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Summary
The Epic Products Analyst, Lead applies advanced knowledge of healthcare operations, information technology
principles, and Epic configuration to provide multifaceted direct Epic application support across the Epic software
development life cycle for the design, development, implementation, testing, updating, integration, and
maintenance of complex system configuration, system setup, and application tables by analyzing user, system,
and application needs and evaluating multiple alternative approaches to determine the best solution to meet the
needs of the organization. The Epic Products Analyst, Lead is an Epic application specialist, demonstrating
advanced competency, knowledge, skills, and abilities in Epic application configuration and support.

Essential Functions
• Leads application-specific content configuration for growth projects and new entity integration initiatives.
• Leads and facilitates meetings to review end-user performance, tracking and trending of issues, workflow
problems, system capabilities, monitoring feedback, and potential system enhancement needs.
• Oversees and directs workflow analysis, collects data, produces reports, and investigates issues in support of
technical and business decision-making efforts associated with the Epic software.
• Assists with and coordinates the effort in change processes, content governance, and prioritization;
implements approved new development, system enhancements, and releases.
• Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely
manner.
• Monitors system performance; troubleshoots and resolves application issues and system errors.
• Leads the effort in the evaluation and implementation of new module releases.
• Identifies, analyzes, and recommends improvements and enhancements to operational processes and system
automation.
• Provides status reports and updates trackers for IT/CE and facility development projects, service line
expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
• Provides consulting support to Business Relationship Management teams to analyze business operations,
investigate end-user preferences, and incorporate informatics best practices when making build decisions.
• Creates security classification templates to provide the appropriate level of access, while ensuring the
protection of patient health information.
• Designs, modifies, and implements testing processes including script development, recording test results,
facilitating end-user testing, testing hardware, and maintaining test environments.
• Coordinates and participates in application upgrades and changes.
• Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that
the build and maintenance of the system and patient data integrity are not negatively impacted.
• Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality
and workflows to meet enterprise requirements; manages master file changes for new features.
• Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
• Provides information and support to Instructional Designers to facilitate training development.
• Ensures interoperability between Epic applications and other supporting applications.
• Communicates with vendors regarding technical issues with Epic integration.
• Utilizes understanding of IT trends and the practical application of existing, new, and emerging technologies
to enable new and evolving business and operating models related to the Epic software.
• Participates in the evaluation and selection of software product standards and services, as well as the design
of standard and custom software configurations.
• Analyzes the business-IT environment (run, grow, and transform the business) to detect critical deficiencies
and recommend solutions for improvement, differentiation, and innovation.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA,
and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Solves unique problems within the Epic application that have a broad impact on the associated business
functions and require conceptual and innovative thinking to develop solutions.
• Provides remote end-user support, including participation in on-call service rotations.
• Performs other duties as assigned

Education/Training
• Bachelor's degree in a life science, healthcare administration, computer science, information systems,
informatics, or a related study. Associate’s degree and two (2) years of directly related work experience may
substitute for the Bachelor’s degree. High school diploma or equivalent and four (4) years of directly related
work experience may also substitute for the Bachelor’s degree.

Licensure/Certification
• Epic certification in the primary build application is required and must be maintained. Epic Healthy Planet certified and/or Epic Compass Rose certified. 

Experience
• Minimum of five (5) years of configuration experience with Epic software products is required.

Education/Training
• Bachelor's degree in a life science, healthcare administration, computer science, information systems,
informatics, or a related study. Associate’s degree and two (2) years of directly related work experience may
substitute for the Bachelor’s degree. High school diploma or equivalent and four (4) years of directly related
work experience may also substitute for the Bachelor’s degree.

Licensure/Certification
• Epic certification in the primary build application is required and must be maintained. Epic Healthy Planet certified and/or Epic Compass Rose certified. 

Experience
• Minimum of five (5) years of configuration experience with Epic software products is required.