ZipRecruiter

Log In

1

Weekend Epic Help Desk Jobs in Florida (NOW HIRING)

Phsorg

$81K - $138K/yr

Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...

Chromalloy Gas Turbine LLC

Helpdesk Analyst

Tampa, FL · On-site

$59K - $77K/yr

Resolve help desk tickets as assigned; Freshservice Helpdesk Technical Requirements: Desktop/Laptop ... This may include work during evenings, weekends, and/or holidays. Additional work hours are ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... Availability for After-Hours and weekend Support * Professional dress and demeanor required.

Floor & Décor

Service Desk Technician

Orlando, FL · On-site

... IT support, help desk, or service desk experience may be substituted for education * Ability to ... Availability to work a flexible schedule, including days, evenings, and weekends, based on business ...

previous page

Showing results 41-60

All JobsEpic Help Desk JobsWeekend Epic Help Desk JobsWeekend Epic Help Desk Jobs in Florida

Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
What are the most commonly searched types of Epic Help Desk jobs in Florida? The most popular types of Epic Help Desk jobs in Florida are:
What are popular job titles related to Weekend Epic Help Desk jobs in Florida? For Weekend Epic Help Desk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Weekend Epic Help Desk jobs in Florida look for? The top searched job categories for Weekend Epic Help Desk jobs in Florida are:
What cities in Florida are hiring for Weekend Epic Help Desk jobs? Cities in Florida with the most Weekend Epic Help Desk job openings:
Weekend Epic Help Desk jobs near you

Remote Senior EPIC Configuration Analyst (Healthy Planet and Compass Rose)

Phsorg

On-site, Remote

$81K - $138K/yr

Full-time

Medical, Dental, Vision, Life

Posted 20 days ago

Job description

Location Address:

9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range:

Minimum Offer $81,432.00 Maximum Offer $138,611.20 Now Hiring: Remote Senior EPIC Configuration Analyst (Healthy Planet and Compass Rose)

Summary:

Build Your Career. Make a Difference. We are seeking a skilled Senior EPIC Configuration Analyst. This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)

Responsibilities:

This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions

  • Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.

  • Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams.

  • Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.

  • Modify Epic records, tables, and master files to support the application design, additions, and changes.

  • Implement changes using documented procedures that are compliant with department s policies and procedures.

  • Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records.

  • Have advanced understanding of your supported application, integration and general understanding of clinical/revenue cycle applications.

  • Work independently 100% of the time.

  • Promote teamwork within and with other teams

  • Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.

  • Support the training team by keeping trainers abreast of new functionality and system changes.

  • Understanding of workflows, integration between application, downstream systems, and integrated workflows.

  • Create new workflows with collaboration of SME

  • Create solutions that allow our end users to be more productive and effective.

Hybrid: In office expected for individuals within 60 Miles of Albuquerque every Tues, Wed, Thurs.

Remote: Open to remote applicants in the United States, except for the following states: California, Illinois, North Dakota, New York, Ohio, Washington and Wyoming

Required Certificate: Healthy Planet and Compass Rose

Qualifications:

  • Bachelor's degree plus 2 years' of IT or business experience.
  • 2 years of Epic specific experience. 6 years' of additional experience can be substituted in lieu of degree.
  • Epic certified in supporting application plus additional proficiency/certification/badges in related application area

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.


Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.


Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.


About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

Apply