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Weekend Epic Help Desk Jobs in Florida (NOW HIRING)

Computer Point

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IT Help Desk / On-Site Technician (Tier II)

Jacksonville, FL · On-site

$45K - $60K/yr

Qualifications: * 2+ years of Help Desk experience * Candidates must have previous MSP experience ... After hours and on-call on weekends shared responsibilities of IT staff. Qualifications:

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing ... Some nights, weekend, and on call duties are required. Travel to set up new locations is also ...

Phsorg

$81K - $138K/yr

Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...

Phsorg

$81K - $138K/yr

EPIC Configuration Analyst-Senior Summary: Build your Career. Make a Difference. Presbyterian is ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$100K - $175K/yr

Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...

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Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the most commonly searched types of Epic Help Desk jobs in Florida?

The most popular types of Epic Help Desk jobs in Florida are:

What are popular job titles related to Weekend Epic Help Desk jobs in Florida?

For Weekend Epic Help Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Weekend Epic Help Desk jobs in Florida look for?

The top searched job categories for Weekend Epic Help Desk jobs in Florida are:

What cities in Florida are hiring for Weekend Epic Help Desk jobs?

Cities in Florida with the most Weekend Epic Help Desk job openings:

Weekend Epic Help Desk jobs near you

IT Help Desk / On-Site Technician (Tier II)

Computer Point

Jacksonville, FL • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

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Job description

Qualifications:
• 2+ years of Help Desk experience
• Candidates must have previous MSP experience.
• Cloud experience
• Experience with Microsoft Window Desktop and Microsoft Server.
• Experience with Microsoft 365/ Microsoft Azure
Duties and Requirements:
• Able to work individually and be a team player.
• Maintain, implement, analyze, troubleshoot and repair computer systems, hardware and
computer peripherals.
• Answer incoming end-users inquiries via telephone and email and solve problems including
• Assist with all aspects of technical support, including on-site visits as needed.
• Open/close helpdesk tickets
• Interface extensively with end users, peers, computer technicians and other information
Technology personnel for the resolution of desktop/Server related problems.
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• After hours and on-call on weekends shared responsibilities of IT staff.
Qualifications:
• Excellent Customer Service Skills
• Strong Problem Solving and Troubleshooting Skills
• Ability to work independently and/or in a team environment
• High motivated and eager to learn
• Comfortable interacting with clients via phone, email and in person

Company Description

Computer Point was established in Jacksonville, FL in 1991 and provides technology service(s) and support to small to medium sized business clients. Clients typically have anywhere from 10 to 250 employees across different verticals ranging from medical, Insurance, logistics and construction.