Service Desk Technician
Boca Raton, FL · On-site
Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing ... Some nights, weekend, and on call duties are required. Travel to set up new locations is also ...
Service Desk Technician
Boca Raton, FL · On-site
Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing ... Some nights, weekend, and on call duties are required. Travel to set up new locations is also ...
IT Help Desk Analyst
West Palm Beach, FL · On-site
$24 - $26/hr
Some events will be handled after hours or on the weekend; rotating on-call responsibility is also required. * Ability to prioritize workload and work with minimal supervision. Salary Description $24 ...
IT Help Desk Analyst
West Palm Beach, FL · On-site
$24 - $26/hr
Some events will be handled after hours or on the weekend; rotating on-call responsibility is also required. * Ability to prioritize workload and work with minimal supervision. Salary Description $24 ...
IT Service Desk Agent
Tampa, FL · On-site
$16 - $20.50/hr
Minimum of 2 years of experience in a Service Desk\Helpdesk Role * Strong communication skills ... Willingness to work flexible hours, including weekends and holidays Preferred Qualifications
IT Service Desk Agent
Tampa, FL · On-site
$16 - $20.50/hr
Minimum of 2 years of experience in a Service Desk\Helpdesk Role * Strong communication skills ... Willingness to work flexible hours, including weekends and holidays Preferred Qualifications
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
Help resolve SLA breaches through collaboration with business stakeholders. * Participate in ... Participation in after-hours support, including evenings, nights, weekends, and on-call rotations ...
Quick apply
Help resolve SLA breaches through collaboration with business stakeholders. * Participate in ... Participation in after-hours support, including evenings, nights, weekends, and on-call rotations ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
Service Desk Specialist
Miami, FL · On-site
Support the end to end help desk lifecycle. Troubleshoot and resolve issues related to: * Google ... Ability to work occasionally after hours and weekends. Preferred Skills * Experience in a PK-12 ...
Service Desk Specialist
Miami, FL · On-site
Support the end to end help desk lifecycle. Troubleshoot and resolve issues related to: * Google ... Ability to work occasionally after hours and weekends. Preferred Skills * Experience in a PK-12 ...
Weekend Epic Help Desk information
What is a Weekend Epic Help Desk?
A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.
What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?
| Aspect | Weekend Epic Help Desk | Weekend IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site or remote technical support |
| Industry Usage | IT service providers, tech companies | IT departments, tech firms |
| Common Search Intent | Technical troubleshooting, customer support | Hardware/software issues, user assistance |
The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.
What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?
To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.
What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?
Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
What are the most commonly searched types of Epic Help Desk jobs in Florida? The most popular types of Epic Help Desk jobs in Florida are:
What are popular job titles related to Weekend Epic Help Desk jobs in Florida? For Weekend Epic Help Desk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Weekend Epic Help Desk jobs in Florida look for? The top searched job categories for Weekend Epic Help Desk jobs in Florida are:
What cities in Florida are hiring for Weekend Epic Help Desk jobs? Cities in Florida with the most Weekend Epic Help Desk job openings:
Sage Dental rating
6.2
Based on 34 frontline employees who took The Breakroom Quiz
700th of 887 rated healthcare providers
Job description
Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care.
Overview
Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required.
Responsibilities
Qualifications
What Sage Offers
Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Overview
Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required.
Responsibilities
- Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.
- Provide technical support and communicate technical information to all Sage Dental computer end users
- Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner)
- Work on help desk request via ticketing system and follow up when required
- Document all relevant information, troubleshooting steps taken, and resolution
- Maintain SLA expectations and ticketing processes and procedures
- Collaborate with teammates on hardware and software issues and escalate as needed
- Install and troubleshoot hardware, software, and/or peripheral equipment
- Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue
- Use of Office 365 products such as Outlook, Teams, and Excel
- Maintain cleanliness and organization of work space
Qualifications
- Minimum of 1-3 years of experience in a help desk role.
- Certifications are a plus.
- Experience supporting Windows machines, Citrix, O365 apps, and printers preferred.
- Excellent communication (verbal and written), interpersonal, time management, and developmental skills.
- Strong problem solving and critical thinking skills.
- Ability to learn new technologies quickly.
- Must be a team player!
- The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required.
- Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required.
What Sage Offers
Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
What Sage Dental employees say
Pay
Benefits
Hours and flexibility
Workplace
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