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Epic Help Desk Remote Jobs in Florida (NOW HIRING)

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools ... Helpdesk professionals in this role need to analyze complex issues, evaluate multiple variables ...

Senior Full Stack Engineer

Miami, FL · Remote

$130K - $185K/yr

Remote Terms: Full-time Salary Range: $130K-185k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

Remote Terms: Full-time Salary Range: $110-160k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

Showing results 21-40

Epic Help Desk Remote information

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Florida? The most popular types of Epic Help Desk jobs in Florida are:
What job categories do people searching Epic Help Desk Remote jobs in Florida look for? The top searched job categories for Epic Help Desk Remote jobs in Florida are:
What cities in Florida are hiring for Epic Help Desk Remote jobs? Cities in Florida with the most Epic Help Desk Remote job openings:
Infographic showing various Epic Help Desk Remote job openings in Florida as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Tier II Network Engineer (Help Desk)

AdventHealth

Tampa, FL • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


AdventHealth rating

7.4

Company rating: 7.4 out of 10

Based on 1,268 frontline employees who took The Breakroom Quiz

265th of 887 rated healthcare providers


Job description

Who We Are:

At SES Space & Defense, we deliver secure, resilient connectivity and integrated space solutions for customers operating in the world's most demanding environments. As part of SES S.A., a global leader in satellite-enabled communications, we combine capabilities across all orbits with extensive global ground infrastructure, managed networks, hosted payload solutions, and mission integration services to support communications, sensing, data transport, and operational resilience worldwide.

Our vertically integrated space and ground capabilities bring together satellite capacity, terrestrial infrastructure, advanced network technologies, and deployed user terminals to support mission-critical government operations around the world. We are a trusted partner to the U.S. Federal Government and national security community, allied governments, NATO, NASA, and other civilian agencies, delivering reliable, high-performance solutions when mission success is critical.

At SES Space & Defense, our people are our competitive advantage. You'll work alongside a mission-driven team committed to integrity, innovation, accountability, and delivering real-world impact for customers whose missions matter most.

#LI-Remote

 

*** This position is contingent upon contract award  ***

What You'll Do / Impact You'll Own:

In this role, you'll serve as the principal technical authority for SES Space & Defense's mission-critical C2/ISR transport infrastructure, providing advanced network engineering, architecture, integration, and sustainment support for global SOCOM GAN operations. You'll lead the design, implementation, and optimization of secure communications capabilities across SATCOM, terrestrial transport, and enterprise networking environments while ensuring resilient, mission-ready connectivity supporting operational objectives.

  • Design, integrate, operate, and optimize mission-critical transport architectures supporting SOCOM GAN and C2/ISR communications environments, including SATCOM/baseband systems, ground gateways, terrestrial IP/MPLS/SDN networks, and enterprise transport solutions.
  • Serve as a principal communications and IT engineering authority, providing technical leadership for network architecture, system integration, modernization efforts, and operational sustainment activities.
  • Engineer and implement advanced networking capabilities including routing, switching, SD-WAN, ISP interconnects, and transport optimization utilizing technologies such as BGP, OSPF, MPLS, and Quality of Service (QoS) to improve reliability, latency, and mission performance.
  • Develop and maintain network architectures, technical designs, configuration standards, network diagrams, implementation plans, test procedures, and operational runbooks supporting complex mission environments.
  • Lead site surveys, network installations, system integrations, cutovers, acceptance activities, and operational transitions supporting geographically distributed communications infrastructure.
  • Implement and maintain cybersecurity capabilities including encryption solutions, Commercial Solutions for Classified (CSfC), secure network configurations, RMF documentation, STIG implementation, vulnerability remediation, and security compliance artifacts.
  • Engineer monitoring, telemetry, automation, and operational visibility solutions to improve network performance, fault detection, service reliability, and mission readiness.
  • Perform advanced troubleshooting, incident response, root-cause analysis, and corrective actions across complex transport environments while coordinating with Technical Support Organizations (TSOs), Network Operations Centers (NOCs), cybersecurity teams, and program leadership.
  • Collaborate with engineering, cybersecurity, operations, and program management teams to support technology modernization, architecture improvements, and lifecycle management initiatives.
  • Provide technical recommendations, engineering assessments, and subject matter expertise to ensure the continued evolution and operational effectiveness of secure global communications infrastructure.

Who You Are / Impact You'll Own:

You are a principal-level Network Engineer and communications technology expert with extensive experience supporting Department of Defense Special Operations Forces communications programs and mission-critical transport environments. You combine deep technical expertise in network architecture, cybersecurity, and communications engineering with the ability to lead complex engineering initiatives supporting global operations.

  • Active U.S. Government Top Secret security clearance with SCI eligibility/access and the ability to maintain the required clearance; U.S. Citizenship required.
  • Master's degree in Computer Engineering with a concentration in Network Security and/or Bachelor's degree in Computer Information Systems with a concentration in Network/Web Security, or equivalent combination of education and experience.
  • Seven (7) or more years of experience supporting SOCOM GAN programs as a Principal Communications/IT Engineer or equivalent senior technical role.
  • Ten (10) or more years of experience implementing Department of Defense Information Assurance (IA), Risk Management Framework (RMF), Security Technical Implementation Guides (STIGs), and secure network architectures.
  • Advanced experience designing, implementing, and sustaining SATCOM/baseband, ground gateway, terrestrial IP/MPLS/SDN networks, routing architectures, and enterprise communications infrastructure.
  • Active professional-level networking certification such as CCNP Enterprise, JNCIP, SD-WAN certification, or equivalent technical certification.
  • Experience implementing and optimizing routing protocols, QoS, MPLS, SD-WAN, network monitoring, telemetry, automation, and enterprise transport technologies.
  • Experience developing network architecture documentation, configuration standards, test procedures, RMF artifacts, STIG documentation, and operational engineering products.
  • Microsoft Certified Solutions Expert (MCSE) certification or equivalent enterprise infrastructure certification is preferred.
  • Exceptional analytical, troubleshooting, communication, and leadership skills with the ability to engage technical teams, customers, cybersecurity organizations, and program leadership.

This role is fully onsite at Pope AAF, NC.

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law

The anticipated base salary range for this position is $[MIN] to $[MAX]. The final base salary offered will be determined based on factors such as the position's location, the candidate's relevant skills, experience, and qualifications.

Where applicable, this position may also be eligible for an annual bonus. Employees are eligible to participate in SES Space & Defense's benefits programs, which include paid vacation, sick and personal leave; medical, dental, vision, life, and disability insurance; a 401(k)-retirement plan; and others.


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