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Entry Level Help Desk Support Jobs in Florida (NOW HIRING)

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a ...

ReturnPro

Specialist, R1 Help Desk Support

Aventura, FL · On-site

The Help Desk Specialist will be expected to learn our proprietary software and the operations that utilize it to assist in configuring, troubleshooting, and supporting clients. This role will also ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for entry level help desk support in Florida is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Florida? For Entry Level Help Desk Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Florida look for? The top searched job categories for Entry Level Help Desk Support jobs in Florida are:
What cities in Florida are hiring for Entry Level Help Desk Support jobs? Cities in Florida with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,400 per year, or $15.6 per hour.
Help Desk Technician

Help Desk Technician

First Coast Security

Tampa, FL

$19 - $25.50/hr

Full-time

Re-posted 4 days ago

First Coast Security rating

5.4

Company rating: 5.4 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

75th of 108 rated security

Job description

Description

First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work environment. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Responsibilities:
  • Provide technical support to employees and clients via phone, email, and remote access
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Document all support requests and resolutions in a timely and accurate manner
  • Escalate complex issues to senior technicians or other IT staff as needed
  • Assist with the installation, configuration, and maintenance of hardware and software
  • Provide excellent customer service and ensure timely resolution of all support requests
Requirements:
  • Strong understanding of computer hardware, software, and network connectivity
  • Experience with Windows operating systems and Microsoft Office applications
  • Excellent problem-solving and analytical skills
  • Strong communication and customer service skills
  • Ability to work independently and manage multiple tasks simultaneously
  • Experience with remote support tools and ticketing systems is a plus

What First Coast Security employees say

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Hours and flexibility

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