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Entry Level Help Desk Support Jobs in Florida (NOW HIRING)

Marlabs LLC

Help Desk Specialist

Miami, FL · On-site

Miami, FL 33131 Help Desk Specialist / IT Support Technician Job Summary We are looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... A positive work environment where employees are respected, supported, and engaged. Description:

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL

$19 - $25.75/hr

We will train you, how to utilize our proven Service Processes, and support you as a Proficient ... Send in your Cover Letter and Resume, to: help_desk_technician_id_BrN_g61K-tb6@giaspace.freshteam ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

Serve as 24x7x365 centralized Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Looking to grow your IT support career in a high-impact, fast-moving environment? Join a ...

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Entry Level Help Desk Support information

See Florida salary details

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How much do entry level help desk support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level help desk support in Florida is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Florida?

For Entry Level Help Desk Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Florida look for?

The top searched job categories for Entry Level Help Desk Support jobs in Florida are:

What cities in Florida are hiring for Entry Level Help Desk Support jobs?

Cities in Florida with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,400 per year, or $15.6 per hour.

Help Desk Specialist

Marlabs LLC

Miami, FL • On-site

Other

Posted 15 days ago

Job description

Help Desk Specialist

Duration: 12 Months  

Locations: Miami, FL 33131

Help Desk Specialist / IT Support Technician

 

Job Summary

We are looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues.

 

Key Responsibilities

Provide Tier 1 & 2 Technical Support

Respond to IT support requests via email, phone, or ticketing system

Diagnose and resolve hardware, software, and network issues

Escalate complex problems to higher-tier IT support when necessary

Manage IT Assets & Systems

Install, configure, and update software and hardware

Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)

Ensure proper documentation of technical issues and resolutions

Support Cloud & SaaS Applications

Assist users with Office 365, Google Workspace, and other productivity tools

Troubleshoot VPN, remote desktop, and cloud-based applications

Security & Compliance

Educate users on best practices for IT security

Support data backup and recovery processes

Monitor and report potential security threats

 

Required Skills & Qualifications

 

Education:

Bachelor''s degree in IT, Computer Science, or related field (or equivalent experience)

Language: English & Spanish

 

Technical Skills:

Experience with Windows, macOS, and Linux troubleshooting

Knowledge of networking (DNS, DHCP, VPN, TCP/IP)

Knowledge of the platforms (AZURE, INTUNE, IVANTI)

Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)

Basic scripting (PowerShell, Bash) is a plus

Soft Skills:

Strong problem-solving and multitasking abilities

Excellent communication skills for non-technical user

Ability to work in a fast-paced environment

Preferred Qualifications (Nice to Have)

IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop

Administrator)

Experience with enterprise security tools (firewall, antivirus, endpoint protection)

Previous experience in a customer-facing IT support role

Tools (Nice to Have).

IAM Application JIRA (Control of users with special profiles)

Ivanti MdM

Azure by Microsoft

Intune MdM

NetX 360

Aravo TPRM

Salesforce

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