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Help Desk Associate Jobs in Florida (NOW HIRING)

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Associates Degree * A+ and/or N+ or equivalent experience preferred * Excellent Customer Service ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Associates Degree * A+ and/or N+ or equivalent experience preferred * Excellent Customer Service ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Minimum Associate degree or related field * Must have these certifications: A+, N+, CCNA

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Minimum Associate degree or related field * Must have these certifications: A+, N+, CCNA

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Modern Desktop Administrator Associate. * CompTIA A+. * Not specified. Required Education and ...

Endurion

Help Desk Lead

Tampa, FL · On-site

Position Summary The Help Desk Lead supports mission-critical objectives under the referenced work ... Modern Desktop Administrator Associate (Preferred, Not Required) * CompTIA A+ (Preferred, Not ...

Quiet Professionals LLC

Help Desk Lead

Tampa, FL · On-site

Position Summary The Help Desk Lead supports mission-critical objectives under the referenced work ... Modern Desktop Administrator Associate (Preferred, Not Required) * CompTIA A+ (Preferred, Not ...

SOSi

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Founded in 1989, SOSi is among the largest private, founder-owned technology and ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Associate or bachelor's degree in information technology or a related field preferred. A ...

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Modern Desktop Administrator Associate, or CompTIA A+. Security clearance: * Active TS/SCI ...

Base2 Solutions

Help Desk Lead

Doral, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Modern Desktop Administrator Associate. * CompTIA A+. * Not specified. Required Education and ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Modern Desktop Administrator Associate, or CompTIA A+. Security clearance: * Active TS/SCI ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Modern Desktop Administrator Associate. * CompTIA A+. * Not specified. Required Education and ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Florida

Help Desk Associate information

See Florida salary details

$10

$16

$24

How much do help desk associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for help desk associate in Florida is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.98 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Florida? The most popular types of Help Desk jobs in Florida are:
What are popular job titles related to Help Desk Associate jobs in Florida? For Help Desk Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Florida look for? The top searched job categories for Help Desk Associate jobs in Florida are:
What cities in Florida are hiring for Help Desk Associate jobs? Cities in Florida with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Florida as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,365 per year, or $16 per hour.
Help Desk Associate

Help Desk Associate

Mount Sinai Medical Center

Miami Beach, FL • On-site

$18.25 - $24.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Job description

Service Desk Analyst - Help Desk
This is an entry level on-site/in-house role.
As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Position Responsibilities:
  • Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
  • Call Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
  • Monitors open call issues and escalates to appropriate IT resources
  • Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
  • Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution
  • Assigns unresolved calls to appropriate resources
  • Provides follow up, communicates resolutions, issues and delays to users in a timely manner
  • Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
  • Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported software applications.
  • Demonstrates competency in learning about the most common hardware issues
  • Applies knowledge received from in-services, classes, seminars, etc
  • Provides hardware and software support as needed
  • Delivers on commitments to user community within timeframes established by policy and procedure guidelines
  • Answers phones in a timely, courteous and professional manner

Requirements:
  • 1 year experience as Service Desk Support or troubleshooting PC's preferred
  • Associates Degree
  • A+ and/or N+ or equivalent experience preferred
  • Excellent Customer Service and Communication Skills

Benefits
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:
• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program

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