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Full Time Help Desk Jobs in Florida (NOW HIRING)

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... This is a full-time position offering a collaborative and dynamic work environment. If you are ...

SAIC

Help Desk Specialist

Homestead, FL

Site Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... ORA_ON_SITE Description SAIC has an immediate opening for a Help Desk Technician to support the ...

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$86K - $198K/yr

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

New

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

Amatriot Group, LLC

Help Desk Technician

Tampa, FL

$50K - $53K/yr

Active Secret or higher [Required] Job Type: Full-Time Target Salary Range*: $50,000 - $53,000 ... Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility ...

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All JobsHelp Desk JobsFull Time Help Desk JobsFull Time Help Desk Jobs in Florida

Full Time Help Desk information

What is a full time help desk job?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are some common challenges faced by full time help desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

What are the key skills and qualifications needed to thrive as a full time help desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.
What are the most commonly searched types of Help Desk jobs in Florida? The most popular types of Help Desk jobs in Florida are:
What cities in Florida are hiring for Full Time Help Desk jobs? Cities in Florida with the most Full Time Help Desk job openings:
Full Time Help Desk jobs near you
Infographic showing various Full Time Help Desk job openings in Florida as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Help Desk Lead

Prescient Edge

Doral, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

Job Title
Help Desk Lead
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Bachelor's Degree
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Help Desk Lead to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule.
  • Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.

Description:
  • The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.

Job Requirements
Experience:
  • Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high quality IT support services for cloud-based and on premises environments.
  • Personnel must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.
  • Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.

Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

Security clearance:
  • Active TS/SCI clearance.

Location:
  • Doral, Florida. (USSOUTHCOM Headquarters)

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
Prescient Edge logo

About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

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