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Help Desk Assistant Jobs in Florida (NOW HIRING)

City Of Mount Dora

IT HELP DESK ASSISTANT

Mount Dora, FL · On-site

$18.65 - $23.64/hr

This position functions as the main point of contact for the help desk. Performs administrative ... assist with account creation, and perform various software functions. * Prepare travel requests ...

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... and resolve issues. * Assist with new system implementations, hardware upgrades, software ...

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... and resolve issues. * Assist with new system implementations, hardware upgrades, software ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... Assist with onboarding and offboarding of employees, including setting up accounts, email, and ...

Marlabs LLC

Help Desk Specialist

Miami, FL · On-site

Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Applications Assist users with Office 365, Google Workspace, and other productivity tools ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... Escalate complex issues to senior technicians or other IT staff as needed * Assist with the ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Share Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate ... As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with ...

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Help Desk Assistant information

See Florida salary details

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How much do help desk assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk assistant in Florida is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Florida?

The most popular types of Help Desk jobs in Florida are:

What cities in Florida are hiring for Help Desk Assistant jobs?

Cities in Florida with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $32,400 per year, or $15.6 per hour.

IT HELP DESK ASSISTANT

City Of Mount Dora

Mount Dora, FL • On-site

$18.65 - $23.64/hr

Full-time

Posted 6 days ago

Job description

Job Function:

Responsible record-keeping requires considerable judgment in the daily activities of the Information Technology Department. This position functions as the main point of contact for the help desk. Performs administrative-level secretarial work, including highly responsible administrative support to the Department. Maintains computer system, component inventory, licensing, and assists with budgeting. The employee works with considerable independence and initiative; however, work is completed under the general supervision of the Department Director.

Career Path:

Essential Duties:

The essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.

  1. Administrative assistance to the Director.
  2. Transmit orders and instructions of the Director.
  3. Establish and maintain a filing system/records for the Department. Follow retention schedules according to the State Records Retention Standards.
  4. Answer incoming phone lines and provide technical assistance to staff and City employees, troubleshoot problems, assist with account creation, and perform various software functions.
  5. Prepare travel requests which include preparation of educational leave forms, mileage and meal reimbursement, and hotel reservations. Also, process educational request forms/reimbursement for employees enrolled in college classes.
  6. Processes and assists with the budget transfers and amendments.
  7. Requisition materials and supplies and enter coded invoices for payment, maintain open purchase orders, prepare check requests, and if necessary, budget transfers and amendments.
  8. Give out information according to department rules, regulations, and policies.
  9. Maintain software licensing and hardware warranty information.
  10. Update departmental Web Pages.
  11. Perform other related functions as required.

Knowledge, Skills, and Abilities:

  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Excellent team player.
  • Exceptional knowledge of modern office practices and procedures.
  • Exceptional ability to maintain files and records.
  • Knowledge of budget processes.
  • Exceptional computer skills in Windows, Microsoft Office Suite, and the ability to troubleshoot.
  • Ability to maintain confidentiality.

Required Qualifications:

  • High School graduation or GED required. Associate's degree from an accredited college or university, or two (2) years training or course work in business executive secretarial or related field preferred.
  • Valid Florida Driver’s License required.
  • Must have proven hands-on experience as a help desk technician.
  • Must have a working knowledge of the Microsoft Office Suite, automation products, and remote desktop control software.
  • Ability to diagnose and resolve basic technical issues with computer systems, mobile devices, and other technical products.
  • Complete the required National Incident Management System (NIMS) training within 6 months of completion of the probationary period.

Essential Physical Skills:

  • Ability to communicate verbally.
  • Acceptable eyesight (with or without corrections).
  • Acceptable hearing (with or without hearing aid).
  • Able to lift and carry weight up to ten (10bs) pounds.
  • Walking or standing for periods of time.
  • Able to exert up to five pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must be physically able to operate a variety of office machines and equipment including computers, copiers, telephones, calculators, etc.

Equipment:

  • Computer systems and components
  • Multi-line telephone
  • Copier
  • Calculator

Environmental Conditions:

  • Works inside in an office environment.

(Reasonable accommodations will be made following existing ADA requirements for qualified individuals with a disability.)

Note: Job Descriptions are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.


The City of Mount Dora is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Mount Dora will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Mount Dora is a drug-free, smoke-free, EOE.

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