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Help Desk Assistant Jobs in Florida (NOW HIRING)

Florida Realty Elite

LHC Desk Assistant

Fort Myers, FL · On-site

$29K/mo

LHC Desk Assistants play a critical role in creating a welcoming and secure environment for residents, guests, and campus visitors. This position includes overnight and weekend shifts and requires ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical ... Configure and deploy computers and mobile devices. * Assist with onboarding and offboarding ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Assist with onboarding and offboarding processes.Support printers, scanners, and document ... help desk or technical support role.Strong customer service and communication skills.Ability to ...

HHM CPAs

Help Desk Specialist

Pensacola, FL

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical ... Configure and deploy computers and mobile devices. * Assist with onboarding and offboarding ...

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... Assist with onboarding and offboarding of employees, including setting up accounts, email, and ...

First Coast Security

Help Desk Technician

Tampa, FL · On-site

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... Escalate complex issues to senior technicians or other IT staff as needed * Assist with the ...

Robert Half

Help Desk Technician

Brandon, FL · On-site

$18.25 - $24.50/hr

We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida ... Provide onsite support when required and participate in the rotating on-call schedule to assist ...

Bakerly

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... * Assist the IT Administrator and Sr. IT Administrator with device setup and basic hardware ...

Bakerly Barn

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... * Assist the IT Administrator and Sr. IT Administrator with device setup and basic hardware ...

Bakerly LLC

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... * Assist the IT Administrator and Sr. IT Administrator with device setup and basic hardware ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk assistant in Florida is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Florida?

The most popular types of Help Desk jobs in Florida are:

What cities in Florida are hiring for Help Desk Assistant jobs?

Cities in Florida with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $32,400 per year, or $15.6 per hour.

Student Help Desk Support Associate

Fort Myers, FL • On-site

Florida Gulf Coast University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Florida Gulf Coast Universityexternal

$16.25 - $22/hr

Part-time

Re-posted 9 days ago

Job description

Job Summary
The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.
Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.
Information Technology Services consists of multiple teams who support all faculty, staff and students as it relates to desktop computing, applications, telecommunications, network, classroom technology and other technical needs.
Job Description
Typical duties include but are not limited to:
  • Provide phone and walk-up counter support to the FGCU community
  • Answer questions about hardware/software configurations.
  • Remote troubleshooting.
  • Help with testing of new services.
  • Record work in the Help Desk ticketing system.

Other Duties
  • Performs other job-related duties as assigned.

Additional Job Description
Minimum Requirements:
  • Currently enrolled as a student at the University and in good academic standing.
  • Experience providing excellent customer service in person and over the phone.
  • Basic knowledge and understanding of computer use.
  • Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m.

Preferred Qualifications
  • Previous experience in a help desk role in a higher education environment.
  • Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area.

Knowledge, Skills, & Abilities
  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

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