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Help Desk Manager Jobs in Florida (NOW HIRING)

Gunster Law Firm

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Help Desk & Training Manager

West Palm Beach, FL · On-site

The Help Desk & Training Manager will oversee the firm's technology help desk operations and technology training functions. This individual will be responsible for ensuring attorneys and staff ...

MyFlorida

Help Desk Analyst - 31001807

Tallahassee, FL · On-site

$50K/yr

Division of Emergency Management Working Title: Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 Posting Closing Date: 08/25/2026 Total Compensation ...

Chenega Corporation

Help Desk Supervisor

Orlando, FL · On-site

Help Desk Supervisor Orlando, FL (Remote) Are you ready to enhance your skills and build your ... Monitor and manage Sensitive VIP customer escalations. * Support development and deployment of ...

Chenega MIOS

Help Desk Supervisor

Orlando, FL · On-site

Help Desk Supervisor Orlando, FL (Remote) Are you ready to enhance your skills and build your ... Monitor and manage Sensitive VIP customer escalations. * Support development and deployment of ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

TrovaSearch

Help Desk Supervisor

Orlando, FL

Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or technical support experience. * Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft ...

Vaco LLC

Help Desk Analyst

Jacksonville, FL · On-site

$19 - $26/hr

Help Desk Analyst 6 month contract Onsite - Jax, FL Position Summary The IT Help Desk Technician is ... management · Experience with ticketing systems such as GoTo Assist, Jira Service Management ...

New

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds ...

SOSi

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Full-time Clearance Requirement: Top Secret/SCI Compensation: USD 59,644 - USD 123 ... Manage global authentication support operations, ensuring efficient troubleshooting of user access ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Florida

Help Desk Manager information

See Florida salary details

$28K

$62.6K

$93K

How much do help desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for help desk manager in Florida is $62,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $74,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Florida?

The most popular types of Help Desk jobs in Florida are:

What are popular job titles related to Help Desk Manager jobs in Florida?

For Help Desk Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Florida look for?

The top searched job categories for Help Desk Manager jobs in Florida are:

What cities in Florida are hiring for Help Desk Manager jobs?

Cities in Florida with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,609 per year, or $30.1 per hour.

Help Desk & Training Manager

Socket.dev

West Palm Beach, FL • On-site

$90 - $130/hr

Other

Posted 2 days ago

New

Job description

The Help Desk & Training Manager will oversee the firm's technology help desk operations and technology training functions. This individual will be responsible for ensuring attorneys and staff receive timely, high-quality technical support while also developing and delivering training initiatives that enhance technology proficiency across the firm.

Key Responsibilities: Help Desk Management
  • Manage and lead the help desk team, ensuring prompt and effective resolution of technical issues for attorneys and staff.
  • Oversee ticketing system operations, workflows, and escalation procedures.
  • Coordinate with other IT teams on system upgrades, rollouts, and incident management.
  • Develop and maintain a knowledge base of common issues and solutions.
  • Develop on-call and after-hours coverage schedules to ensure support availability outside standard business hours..
  • Oversee deployment, configuration, and troubleshooting of desktops, laptops, mobile devices, printers, and peripherals firm-wide.
  • Provide white-glove technical support for attorneys, partners, and firm leadership, including courtroom, conference room, and remote/hybrid work technology needs.
  • Coordinate technology support for depositions, hearings, closings, client meetings, and firm events as needed.
  • Ensure remote and traveling attorneys have reliable access to firm systems, VPN, and mobile technology.
Training & Development
  • Manage and lead the technology training team.
  • Develop and oversee firm-wide training programs on legal technology platforms, software applications, and firm-specific systems.
  • Oversee onboarding technology training for new hires, including attorneys, paralegals, and administrative staff, ensuring consistent, effective delivery of training.
  • Assess training needs through surveys, feedback, and consultation with department leaders; measure training results and effectiveness.
  • Create and maintain training materials for new software rollouts, ongoing training and role-specific training and create user guides, quick reference cards, and e-learning content.
  • Coordinate training schedules and delivery formats (in-person, virtual, self-paced) across all firm offices to maximize attendance and effectiveness.
Qualifications:
  • Bachelor’s degree in Information Technology, Business Administration, Education, or a related field.
  • Minimum of 5+ years of experience in IT support and/or training, with 3+ years in a supervisory or management role.
  • Experience working in a law firm or professional services environment strongly preferred
  • Proficiency with legal technology platforms such as document management systems (e.g., iManage, NetDocuments), practice management software, and Microsoft 365.
  • Familiarity with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).
  • Experience with learning management systems (LMS) and e-learning development tools.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and projects simultaneously.
  • ITIL certification or equivalent training is a plus.
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