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Help Desk Assistant Jobs in Florida (NOW HIRING)

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

Help with software upgrades, maintain IT equipment inventory, and assist in procurement ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

Help with software upgrades, maintain IT equipment inventory, and assist in procurement ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Rockstar Powersports Brandon

Desk Assistant

Tampa, FL

$17.75 - $23.25/hr

Job Title: Desk Assistant (Sales Team Administrative Assistant) Department : Sales Supervisor ... Package deals, track down titles, help find information needed to help fund/finalize deal. * Create ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

Help with software upgrades, maintain IT equipment inventory, and assist in procurement ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Rockstar Powersports Brandon

Desk Assistant

Tampa, FL · On-site

$17.75 - $23.25/hr

Job Title: Desk Assistant (Sales Team Administrative Assistant) Department : Sales Supervisor ... Package deals, track down titles, help find information needed to help fund/finalize deal. * Create ...

Rockstar Powersports Brandon

Desk Assistant

Tampa, FL · On-site

$17.75 - $23.25/hr

Job Title: Desk Assistant (Sales Team Administrative Assistant) Department : Sales Supervisor ... Package deals, track down titles, help find information needed to help fund/finalize deal. * Create ...

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Help Desk Assistant information

See Florida salary details

$7

$15

$24

How much do help desk assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk assistant in Florida is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Florida?

The most popular types of Help Desk jobs in Florida are:

What cities in Florida are hiring for Help Desk Assistant jobs?

Cities in Florida with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $32,400 per year, or $15.6 per hour.

Help Desk Support Technician

Carrier Sales & Distribution LLC

Orlando, FL • On-site

$18 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Help Desk Support Technician - HVAC Products | Carrier Enterprise |
Introduction:
Carrier Enterprise has an exciting opportunity for a Help Desk Support Technician
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Job Overview:
The Helpdesk/Desktop Support Technician is responsible for providing Level 1-3 support, including answering helpdesk calls, performing password resets, and creating tickets. Additionally, during downtime between calls, the technician will assist with imaging desktops and laptops. Troubleshooting hardware and software
Key Responsibilities:
  • Answer Level 1 helpdesk calls and provide support via phone or in person to local and remote sites
  • Troubleshoot and resolve hardware, software, networking, user account, printer, telephony, and collaboration platform issues
  • Create, manage, and resolve tickets in the Ninja One Ticketing system, keeping customers informed throughout the lifecycle
  • Perform password resets, basic PC troubleshooting, and peripheral support (printers, hardware moves, cables)
  • Support MS Windows 11, Office 365, Macintosh, Apple iOS, and Android devices

Image desktops and laptops, and perform desktop/laptop installation and mobile device configuration
  • Manage Microsoft Active Directory, update user accounts, and respond to system alerts per service levels
  • Deploy, support, and troubleshoot antivirus software and cloud services (Office 365, OneDrive, Teams, SharePoint)
  • Assist colleagues with ticket resolution when your queue is completed and make telephone system changes as instructed
  • Set up and deactivate user accounts, devices, permissions, and business applications in accordance with company policies.
  • Maintain accurate ticket documentation, technology asset inventories, system documentation, software updates, and equipment standards.
  • Support office openings, relocations, conference room technology, remote employees, and company-wide technology deployments.
  • Escalate security-related incidents and advanced technical issues to the appropriate teams in a timely manner.

Requirements Qualifications:
  • Strong working knowledge of Microsoft 365, Windows operating systems, networking, endpoint support, and technical troubleshooting
  • Excellent customer service, communication, documentation, and organizational skills.
  • Ability to lift and transport standard IT equipment and travel between office locations when required
  • Commitment to maintaining confidentiality and following established security procedures.
  • Proficiency with Microsoft Windows 11 installation, configuration, and complex issue resolution
  • Strong knowledge of MS Office 365 with ability to troubleshoot complex issues
  • Experience with computer and peripheral hardware servicing, repairs, and physical equipment moves
  • Must be able to pick up / move around boxes up to 40 lbs. Lifting / twisting/ bending.
  • Excellent written and oral communication skills with ability to work effectively in a collaborative team environment
  • Must be bilingual
  • CompTIA A+ certified
  • 3+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 3+ years of experience in help desk, desktop support, or systems administration.

Performance Metrics:
Success in this role will be evaluated through:
  • Response and resolution times for support requests.
  • Ticket backlog management and end-user satisfaction.
  • Accuracy of device deployment and user access provisioning.
  • Compliance with patch management, inventory tracking, and documentation standards.

Benefits:
  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holiday's
  • 401(k) Plan with Employer Match
  • Employee Discount Program
  • Company Paid Volunteer Time Off

Invitation to Apply
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.
Requirements Qualifications:
  • Strong working knowledge of Microsoft 365, Windows operating systems, networking, endpoint support, and technical troubleshooting
  • Excellent customer service, communication, documentation, and organizational skills.
  • Ability to lift and transport standard IT equipment and travel between office locations when required
  • Commitment to maintaining confidentiality and following established security procedures.
  • Proficiency with Microsoft Windows 11 installation, configuration, and complex issue resolution
  • Strong knowledge of MS Office 365 with ability to troubleshoot complex issues
  • Experience with computer and peripheral hardware servicing, repairs, and physical equipment moves
  • Must be able to pick up / move around boxes up to 40 lbs. Lifting / twisting/ bending.
  • Excellent written and oral communication skills with ability to work effectively in a collaborative team environment
  • Must be bilingual
  • CompTIA A+ certified
  • 3+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 3+ years of experience in help desk, desktop support, or systems administration

Apply