ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Miami, FL (NOW HIRING)

Ascension Federal Services, Inc.

Help Desk Lead

Miami, FL · On-site

... • Assist in the implementation of new IT systems and upgrades. Qualifications : Required : • Proven experience in a help desk or technical support role, with at least 2 years in a leadership ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

R0245925 Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with ...

Bakerly LLC

Help Desk Technician

Coral Gables, FL

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... * Assist the IT Administrator and Sr. IT Administrator with device setup and basic hardware ...

Bakerly

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... * Assist the IT Administrator and Sr. IT Administrator with device setup and basic hardware ...

Bakerly Barn

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... * Assist the IT Administrator and Sr. IT Administrator with device setup and basic hardware ...

AEG

Help Desk Technician

Miami Gardens, FL · On-site

$18.25 - $24.75/hr

Help Desk Technician Department: Information TechnologyDirect Supervisor: Sr. Systems ... User Management, Active Directory, identify password related issues and provide resolution * Assist ...

Robert Half

Help Desk/Desktop Support Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver ... * Assist users with setup, configuration, and basic connectivity issues involving desktops ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy ... Perform hardware upgrades and/or facilitate warranty replacements as required. * Assist project ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy ... Perform hardware upgrades and/or facilitate warranty replacements as required. * Assist project ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Miami, FL

Help Desk Assistant information

See Miami, FL salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk assistant in Miami, FL is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.02 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Miami, FL?

The most popular types of Help Desk jobs in Miami, FL are:

What cities near Miami, FL are hiring for Help Desk Assistant jobs?

Cities near Miami, FL with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $37,184 per year, or $17.9 per hour.

Help Desk Lead

Ascension Federal Services Inc.

Miami, FL

Full-time

Re-posted 23 days ago

Job description

Help Desk Lead

Location: Miami, FL, 33101

CLEARANCE: TS/SCI
Job Description

We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible for overseeing the daily operations of the help desk, ensuring timely and effective resolution of technical issues, and providing leadership and guidance to the help desk team.

Key Responsibilities
  • Lead and manage the help desk team to deliver exceptional technical support to end-users.
  • Coordinate and prioritize help desk tickets to ensure timely resolution.
  • Provide advanced troubleshooting and technical support for hardware, software, and network issues.
  • Develop and maintain help desk documentation, procedures, and knowledge base articles.
  • Train and mentor help desk staff to improve technical skills and customer service.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Monitor help desk performance metrics and generate reports for management.
  • Assist in the implementation of new IT systems and upgrades.
Qualifications
  • Proven experience in a help desk or technical support role, with at least 2 years in a leadership position.
  • Strong knowledge of Windows and Mac operating systems, networking, and common business applications.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple priorities and lead a team in a fast-paced environment.
  • Experience with help desk ticketing systems and remote support tools.
  • Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
How to Apply

If you are passionate about technology and leadership, and want to make a difference in a dynamic IT environment, please submit your resume and cover letter for consideration.

```

Apply