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Intern Help Desk Jobs in Florida (NOW HIRING)

Enterfusion

IT Help Desk Intern

Orlando, FL · On-site

$18/hr

Join Enterfusion as an IT Help Desk Intern! Are you looking to kickstart your career in IT? At Enterfusion, we believe in nurturing fresh talent and providing you with hands-on experience in a ...

The HEAT Group

Intern, IT

Miami, FL · On-site

$14.25 - $19.25/hr

Service Desk Intern for the spring to work with a small, knowledgeable team of Service Desk ... T. team members with first-level help desk support and assistance as well as assistance with ...

Wellington International

Marketing Intern

Wellington, FL · On-site

$14 - $18.75/hr

Help with the distribution of marketing material across the show grounds. * Monitor and create ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 20 pounds ...

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Intern Help Desk information

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the most commonly searched types of Help Desk jobs in Florida?

The most popular types of Help Desk jobs in Florida are:

What cities in Florida are hiring for Intern Help Desk jobs?

Cities in Florida with the most Intern Help Desk job openings:

Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Help Desk Intern

Orlando, FL • On-site

Enterfusion
IT Services • 11 - 50 employees
Learn more about Enterfusionexternal

$18/hr

Internship

Posted 8 days ago

Job description

Join Enterfusion as an IT Help Desk Intern!

Are you looking to kickstart your career in IT? At Enterfusion, we believe in nurturing fresh talent and providing you with hands-on experience in a dynamic environment. As an IT Help Desk Intern, you will gain invaluable skills while supporting our dedicated IT team. Dive into the world of tech support, troubleshooting, and customer service, and make your mark in our exciting, collaborative workspace!

Requirements

WHAT YOU'LL DO:
  • Assist the IT support team with daily help desk operations, including responding to tickets and resolving technical issues.
  • Shadow experienced technicians to learn best practices in troubleshooting hardware and software problems.
  • Participate in the onboarding process for new technologies, helping prepare equipment and configurations.
  • Document solutions and create knowledge base articles to streamline future support.
  • Take part in team meetings, contributing your ideas and gaining insights into project management.
  • Support special projects as assigned, allowing you to explore various areas within IT.
WHAT YOU NEED:
  • A passion for technology and a willingness to learn!
  • Currently pursuing or recently completed a Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Basic understanding of computer hardware, software applications, and networking.
  • Strong communication and interpersonal skills with a customer-first attitude.
  • A desire to contribute to a team, while also being able to work independently.
  • Familiarity with Microsoft Office Suite (Word, Excel, etc.) is a plus.
WHAT WE OFFER:
  • Real-world experience in a supportive and energetic atmosphere.
  • Opportunities to enhance your technical problem-solving skills.
  • A chance to engage with a talented team and network within the industry.
  • Flexible schedule accommodating your academic commitments.
LOCATION:

This internship is based in our vibrant downtown Orlando office, putting you right in the middle of the action!

JOIN US!

If you’re ready to take the plunge into the tech world and gain practical experience, apply today and become a part of the Enterfusion family!

Benefits

WHAT YOU'LL EARN:

Schedule: 30-40 hours per week, Monday - Friday, between the hours of 8AM and 6PM

Compensation: $18 per hour, non-exempt position, paid internship.