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Intern Help Desk Jobs in Florida (NOW HIRING)

All clinicians must be fully licensed (no associate or intern level providers). * Licensed in ... Prolonged periods sitting at a desk and working on a computer. * Must be able to frequently ...

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Intern Help Desk information

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the most commonly searched types of Help Desk jobs in Florida?

The most popular types of Help Desk jobs in Florida are:

What cities in Florida are hiring for Intern Help Desk jobs?

Cities in Florida with the most Intern Help Desk job openings:

Infographic showing various Intern Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Group Practice Partnership - Florida

Octave

Miami, FL • On-site

Full-time

Re-posted 22 days ago


Key responsibilities

  • Provide therapy to adult clients dealing with stress, anxiety, depression, and related concerns.

  • Use short-term, evidence-based approaches such as CBT or DBT and offer culturally responsive care.

  • See clients virtually and/or in person, managing session documentation and client connections.


Job description

About Octave

Octave is a modern mental health practice that offers both in-person and virtual therapy. We focus on making high-quality care more accessible and affordable by partnering with insurance providers. Our goal is to support clients and clinicians with a system built on equity, effectiveness, and sustainability.

About the Role

Octave is seeking to partner with existing group practices in Florida (Miami, Tampa, and Orlando areas) that want to provide excellent mental health care, both in-person and virtually. As an Octave partner, your team will join a supportive community of clinicians focused on client-centered, evidence-based therapy. 

At Octave, we take care of all backend operations so your clinicians can focus on providing care. Our team manages credentialing, billing, marketing, technology support, and client referrals. This allows your clinicians to focus primarily on seeing the clients we connect them with and completing session documentation, removing the administrative burden from your group practice.

Your providers will support adult clients managing stress, anxiety, depression, and related concerns. We emphasize evidence based practices such as CBT and DBT with a strong commitment to culturally responsive care. 

What You'll Do
  • Provide therapy to adults dealing with stress, anxiety, depression, and other concerns.
  • Use short-term, evidence-based approaches like CBT or DBT.
  • Offer culturally responsive care.
  • See clients virtually and/or in person (you must have your own office space to hold in-person sessions).
Qualifications for Group Practices
  • Must have at least 3 or more fully licensed clinicians who would be joining Octave.
  • Required to have your own office space and are willing to provide in-person services (located within the markets we're currently hiring for).
  • All clinicians must be fully licensed (no associate or intern level providers).
  • Licensed in Florida (LMFT, LPC, LCSW, or PsyD)
  • Must be licensed and in good standing with your governing licensing board.
  • At least 1 year of post-license experience (2+ preferred).
  • Training in therapies such as CBT, DBT, trauma-focused treatments, or similar.
  • Certain payor relationships may exclude you from employment.
  • Master's Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
Octave's Company Values: 

The below values drive our day-to-day operations.

  • We're human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
  • People deserve better than status quo. We're willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
  • No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
  • Partnership paves the path ahead. We don't operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
  • Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
  • Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
  • There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.
Physical Requirements: 
  • Prolonged periods sitting at a desk and working on a computer. 
  • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
  • Must be able to observe and communicate information on a laptop. 
  • Move up to 10 pounds on occasion. 
  • Must be eligible to work in the United States without sponsorship now or in the future.
  • Octave's policy requires that all clinical sessions be conducted while you are physically located in the United States.
System Requirements

Octave IT supports these minimum system requirements for the most optimized experience using Octave telehealth tools:

  • Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
  • Computers kept up with the most recent security updates
  • An unmanaged device (a device not provided to you by another company/organization)

Additionally, Octave IT does not support using iOS, Android, or ChromeOS as your primary device.

Compensation

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates:
$63-$133/hour for master's level license.
$73-$143/hour for doctoral-level license.

Virtual Rates:
$60-$130/hour for master's level license.
$70-$140/hour for doctoral-level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Application Instructions:

Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.