Tampa, FL · On-site
$16 - $20.50/hr
The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems ...
Tampa, FL · On-site
$16 - $20.50/hr
The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems ...
Tampa, FL · On-site
$25/hr
Receive and respond to help desk requests via phone, email, chat, or ticketing system. * Diagnose and resolve Tier 1 technical issues related to desktops, laptops, printers, peripherals, and standard ...
Tampa, FL · On-site
$25/hr
Receive and respond to help desk requests via phone, email, chat, or ticketing system. * Diagnose and resolve Tier 1 technical issues related to desktops, laptops, printers, peripherals, and standard ...
Orlando, FL · On-site
$45K - $47K/yr
Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL ... You'll support users through phone, chat, email, and ticketing platforms while delivering ...
Quick apply
Orlando, FL · On-site
$45K - $47K/yr
Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL ... You'll support users through phone, chat, email, and ticketing platforms while delivering ...
Tampa, FL · On-site
Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...
Tampa, FL · On-site
Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...
The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
Tampa, FL · On-site
$19.25 - $26.50/hr
Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Perform technical support to client via telephone, chat, emails, or self-service tickets across all ...
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Tampa, FL · On-site
$19.25 - $26.50/hr
Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Perform technical support to client via telephone, chat, emails, or self-service tickets across all ...
Fort Lauderdale, FL · On-site
$19.50 - $26.75/hr
The Communication Desk Analyst will act as the single point of contact for the Contact Center and ... Answer direct phone calls, text and chat from internal teams during an outage event MINIMUM ...
Fort Lauderdale, FL · On-site
$19.50 - $26.75/hr
The Communication Desk Analyst will act as the single point of contact for the Contact Center and ... Answer direct phone calls, text and chat from internal teams during an outage event MINIMUM ...
Tampa, FL · On-site
Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...
Tampa, FL · On-site
Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...
$19.50 - $26.75/hr
The Communication Desk Analyst will act as the single point of contact for the Contact Center and ... Answer direct phone calls, text and chat from internal teams during an outage event MINIMUM ...
Quick apply
$19.50 - $26.75/hr
The Communication Desk Analyst will act as the single point of contact for the Contact Center and ... Answer direct phone calls, text and chat from internal teams during an outage event MINIMUM ...
TIER 2 Service Desk technician responsibilities include monitoring SEA systems for equipment ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate ...
TIER 2 Service Desk technician responsibilities include monitoring SEA systems for equipment ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate ...
Answering, documenting, and triaging help desk requests via phone, email, and chat * Resolving common issues such as password resets, account unlocks, and connectivity problems * Managing user ...
Quick apply
Answering, documenting, and triaging help desk requests via phone, email, and chat * Resolving common issues such as password resets, account unlocks, and connectivity problems * Managing user ...
TIER 2 Service Desk technician responsibilities include monitoring SEA systems for equipment ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate ...
TIER 2 Service Desk technician responsibilities include monitoring SEA systems for equipment ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate ...
TIER 2 Service Desk technician responsibilities include monitoring SEA systems for equipment ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate ...
TIER 2 Service Desk technician responsibilities include monitoring SEA systems for equipment ... Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate ...
Tampa, FL · On-site
Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...
Tampa, FL · On-site
Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...
Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...
Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...
Fort Lauderdale, FL · On-site
$19.50 - $26.75/hr
The Communication Desk Analyst will act as the single point of contact for the Contact Center and ... Answer direct phone calls, text and chat from internal teams during an outage event MINIMUM ...
Fort Lauderdale, FL · On-site
$19.50 - $26.75/hr
The Communication Desk Analyst will act as the single point of contact for the Contact Center and ... Answer direct phone calls, text and chat from internal teams during an outage event MINIMUM ...
Tampa, FL · On-site
$16.50 - $21.25/hr
Help Desk Analyst is responsible for providing technical/application support to Client employees in the Field and Scientific divisions via phone, ticket or chat inquiries. Expectations include an ...
Tampa, FL · On-site
$16.50 - $21.25/hr
Help Desk Analyst is responsible for providing technical/application support to Client employees in the Field and Scientific divisions via phone, ticket or chat inquiries. Expectations include an ...
Miami Beach, FL · On-site
$20/hr
Front Desk Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the world is ... chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of ...
Miami Beach, FL · On-site
$20/hr
Front Desk Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the world is ... chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of ...
$9.52 - $10.96
2% of jobs
$10.96 - $12.39
6% of jobs
$12.39 - $13.83
12% of jobs
$14.24 is the 25th percentile. Wages below this are outliers.
$13.83 - $15.27
17% of jobs
The median wage is $16.42 / hr.
$15.27 - $16.71
16% of jobs
$16.71 - $18.14
16% of jobs
$18.86 is the 75th percentile. Wages above this are outliers.
$18.14 - $19.58
12% of jobs
$19.58 - $21.02
7% of jobs
$21.02 - $22.45
6% of jobs
$22.45 - $23.89
3% of jobs
$23.89 - $25.33
2% of jobs
$9
$17
$25
A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.
A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.
To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.
$16 - $20.50/hr
Other
Medical, Dental, Retirement, PTO
Posted 17 days ago
6.7
Based on 49 frontline employees who took The Breakroom Quiz
30th of 34 rated law firms
Job Title: IT Service Desk Agent
Location: Tampa, FL
Job Type: Full-time
Summary
We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.
Responsibilities
Qualifications
Preferred Qualifications
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
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Legal services
1,001 - 5,000 Employees
Orlando, FL, US
1988
