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Chat Desk Jobs in Florida (NOW HIRING)

Blue Origin

Global Service Desk level I

Titusville, FL · On-site

Global Service Desk Technician At Blue Origin, we envision millions of people living and working in ... Provide 1st & 2nd Tier Chat & Phone support to end-users to resolve, report, and escalate on user ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Perform technical support to client via telephone, chat, emails, or self-service tickets across all ...

Ntiva

Service Desk Technician I

Tampa, FL · On-site

Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...

Ntiva

Service Desk Technician I

Tampa, FL · On-site

Provide excellent customer service to our clients via phone call, email and chat. * Work with other ... Perform other tasks and duties as assigned by Service Desk Manager. You'll be successful in this ...

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All JobsChat Desk JobsChat Desk Jobs in Florida

Chat Desk information

See Florida salary details

$9

$17

$25

How much do chat desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for chat desk in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Florida?

For Chat Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Chat Desk jobs in Florida look for?

The top searched job categories for Chat Desk jobs in Florida are:

What cities in Florida are hiring for Chat Desk jobs?

Cities in Florida with the most Chat Desk job openings:

Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 81% In-person, 8% Hybrid, and 11% Remote job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Service Desk Technician

Sira Consulting, an Inc 5000 company

Palm Bay, FL • On-site

Other

Posted 2 days ago

New

Job description

We are seeking an experienced Service Desk Technician to provide technical support to end users and ensure timely resolution of hardware, software, network, and account-related issues. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience working in an enterprise IT environment.

Key Responsibilities

Provide Tier 1/Tier 2 technical support to end users through phone, email, chat, remote sessions, and walk-up support.

Troubleshoot and resolve issues related to Windows operating systems, laptops, desktops, printers, peripherals, and mobile devices.

Diagnose and resolve hardware, software, network connectivity, VPN, and application issues.

Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.

Assist with new-hire onboarding and employee offboarding, including account provisioning, hardware deployment, and access management.

Configure, deploy, maintain, and troubleshoot laptops, desktops, monitors, docking stations, printers, and other IT equipment.


Required Skills

2–5+ years of experience in Service Desk, Help Desk, Desktop Support, or IT Support.

Strong knowledge of Windows 10/11 troubleshooting.

Experience supporting Microsoft 365 / Office 365.


    • Apply