Epic Help Desk Remote Jobs in Dallas, TX (NOW HIRING)

About Interlink Technology

Interlink Technology is a California-based managed IT services and cybersecurity company supporting businesses throughout the Inland Empire and North San Diego County.

We are looking for a Level 1 Help Desk Engineer located in Texas to provide remote technical support to our clients. Our service team operates on Pacific Time, so this position works 10:00 AM–7:00 PM Central Time.

This is a fully remote support position. No regular onsite work or travel to California is required.

What You’ll Do

• Troubleshoot Windows desktops and laptops remotely
• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
• Resolve password, MFA, email, and user-access issues
• Troubleshoot software and business application problems
• Support printers, scanners, monitors, docks, and other peripherals remotely
• Troubleshoot VPN, Wi-Fi, and basic network connectivity
• Install and configure approved software
• Assist with mobile-device enrollment and basic support
• Complete common mailbox, group, licensing, and access changes
• Use remote monitoring, management, documentation, and AI-assisted support tools
• Maintain accurate ticket notes, classifications, and time entries
• Escalate complex issues with clear troubleshooting details so senior engineers can continue without repeating work

What We’re Looking For

• 1–2 years of help desk, desktop support, MSP, or similar IT support experience preferred
• Foundational knowledge of Windows and Microsoft 365
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPNs
• Strong troubleshooting and problem-solving skills
• Clear written and verbal communication
• Comfortable speaking with end users by phone and remote-support tools
• Strong attention to detail and follow-through
• Ability to follow documented procedures and escalation processes
• Ability to recognize when an issue should be escalated rather than continuing unproductive troubleshooting
• Willingness to learn and continuously improve

Helpful Experience

Experience with any of the following is a plus:

• Microsoft 365 and Entra ID
• Microsoft Intune
• Autotask PSA
• NinjaOne or another RMM platform
• Google Workspace
• Keeper or another password-management platform
• Mobile-device management
• Meraki networking
• CompTIA A+, Network+, or Microsoft certifications

What Success Looks Like

A successful Level 1 Help Desk Engineer:

• Resolves common issues efficiently
• Provides a professional and helpful client experience
• Knows when to troubleshoot and when to escalate
• Maintains clear and accurate ticket documentation
• Uses available documentation and automation before starting from scratch
• Takes ownership of assigned tickets through resolution or proper escalation
• Continues developing technical skills

Benefits

• Company-paid HMO health insurance
• Paid time off
• Paid sick leave
• Paid holidays
• Paid personal day during your birthday month
• Training and professional development opportunities

Why Join Interlink?

You’ll join a small, growing MSP that values quality, accountability, efficiency, and continuous improvement.

We are actively investing in automation and AI-assisted service delivery to reduce repetitive work and give our engineers more time to troubleshoot meaningful problems, develop their technical skills, and provide a better client experience.

If you enjoy solving technical problems, helping people, and working in a structured MSP environment, we’d like to hear from you.

About Us
Interlink Technology, Inc. is a Managed Service Provider that helps small and mid-sized organizations keep technology secure, reliable, and aligned with their business goals.

We operate as a long-term IT partner rather than a break-fix vendor. Our services combine responsive technical support, proactive IT management, cybersecurity, and strategic guidance to help clients reduce disruptions, manage risk, and make better technology decisions.

We primarily support organizations throughout the Inland Empire and North San Diego County, with a growing focus on manufacturing and other operational businesses.

What We Do
Our services include:
- Managed IT services and help desk support
- Proactive monitoring, patching, and maintenance
- Microsoft 365 administration and endpoint management
- Cybersecurity, backup, and disaster recovery
- Network and technology vendor coordination
- Technology planning, account management, and ongoing optimization

How We Work
We are a remote-based team that values clear communication, accountability, professionalism, and follow-through.

We are actively improving our internal processes, documentation, automation, and service delivery. Team members are expected to follow established procedures, document their work, communicate when assistance is needed, and contribute constructively to improvements.

We believe strong IT support requires technical ability, organization, good judgment, and a positive customer experience.

Why Join Us
You will work with a team that values learning, reliability, and professional growth. You will gain exposure to a variety of business environments and technologies while helping clients resolve problems, reduce risk, and operate more effectively.

This is a good environment for someone who wants to develop their technical skills, take ownership of their work, and contribute to a growing organization.

Equal Employment Opportunity
Interlink Technology, Inc. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.

Reasonable accommodations are available to qualified applicants and employees with disabilities. Applicants who need a reasonable accommodation during the application or interview process may contact our office.