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Epic Help Desk Remote Jobs in Michigan (NOW HIRING)

TEKsystems

Service Desk Technician

Livonia, MI · Remote

$18/hr

Description Service Desk Support for customer supporting end users remotely Skills Help desk ... remote position. Application Deadline This position is anticipated to close on Sep 4, 2026. About ...

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TEKsystems

Epic RTE/Prelude Analyst

Detroit, MI · Remote

$70 - $85/hr

Remote Duration: Through End of 2026 Industry: Healthcare IT / Epic Patient Access Overview Our ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

CFS

IT Manager

Grand Rapids, MI · Remote

$110K - $130K/yr

... remote monitoring tools. Bonus Experience of the IT Manager: * Experience with PowerShell or Automation tools. * IT service management and help desk leadership. * Network administration and ...

CFS

IT Manager

Grand Rapids, MI · Remote

$115K - $130K/yr

Fulltime | Permanent | Remote Position Summary: We are seeking an experienced IT Manager to lead ... Provide leadership across help desk operations, hardware, network infrastructure, systems, software ...

Harbor Industries

Enterprise Admin I

Charlevoix, MI · On-site +1

... and help desk requests from end users Ability to travel to remote locations, including Harbor's facilities approximately 2x per year Other duties may be assigned at any time Education and/or ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Ability to work independently in a remote environment * Stable work history demonstrating reliability and commitment Preferred Qualifications * Associate degree or equivalent experience * Help desk ...

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Epic Help Desk Remote information

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Michigan?

The most popular types of Epic Help Desk jobs in Michigan are:

What are popular job titles related to Epic Help Desk Remote jobs in Michigan?

For Epic Help Desk Remote jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Michigan look for?

The top searched job categories for Epic Help Desk Remote jobs in Michigan are:

Epic Help Desk Remote jobs near you

IT Help Desk Technician - Level 1

Ann Arbor, MI • Remote

GDI Infotech
IT Services • 51 - 200 employees
Learn more about GDI Infotechexternal

$18 - $25/hr

Full-time, Part-time

Posted 5 days ago

Job description

This is a remote position.

IT Help Desk Technician - Level 1


  • Hourly Rate: $18 – $26/hour depending on experience and skills
  • Engagement Type: W-2 contract or 1099 (discussed during placement)
  • Hours: Variable, 10–40 hours per week based on client volume
  • Location: Fully remote — work from anywhere in the U.S.
  • Flexible Schedule


ABOUT THIS OPPORTUNITY


GDI Infotech is hiring skilled Level 1 IT Help Desk Technicians to support our growing network of MSP and IT Service Provider clients across the United States.


This is not a traditional full-time job — it is a flexible, remote engagement designed for IT professionals who want to work from home.


This role is ideal if you want flexibility, remote work, and part-time IT income — without the pressure of a 40-hour-a-week commitment.


WHAT YOU'LL DO


You will serve as the first point of contact for end users at your assigned client organization — answering support requests, troubleshooting common issues, and escalating anything that requires deeper expertise to Level 2 support.


Day-to-Day Responsibilities

  • Answer incoming support tickets, phone calls, and emails from end users — professionally and promptly.
  • Troubleshoot common hardware, software, and connectivity issues remotely.
  • Assist with password resets, account lockouts, and Microsoft 365 or Google Workspace issues.
  • Support VPN connectivity, remote desktop tools, and basic network troubleshooting.
  • Help users with printers, peripherals, and standard business applications.
  • Document every issue clearly in the client's ticketing system — logging the problem, steps taken, and outcome.
  • Escalate unresolved or complex issues to Level 2 support with a full, accurate summary.
  • Communicate clearly and patiently with non-technical users — translating IT into plain language.
  • Follow client-specific procedures, SLAs, and escalation paths consistently.



WHAT YOU NEED TO SUCCEED


Technical Skills — Required

  • Windows 10/11 troubleshooting — hardware, software, and user account issues
  • Microsoft 365 support — Outlook, Teams, SharePoint, OneDrive, account administration
  • Basic Active Directory — password resets, account unlocks, user setup
  • Remote desktop tools — experience with TeamViewer, AnyDesk, or similar
  • VPN troubleshooting — help users connect and diagnose common errors
  • Printer and peripheral support — installation, drivers, basic troubleshooting
  • Ticketing system experience — ServiceNow, ConnectWise, Freshdesk, or similar
  • Clear, professional written communication — tickets, emails, and status updates


Technical Skills — Nice to Have

  • MacOS support experience
  • Google Workspace administration
  • Basic networking (IP addressing, Wi-Fi troubleshooting, ping/traceroute)
  • VoIP systems (RingCentral, 8x8, or similar)
  • Experience in an MSP environment
  • CompTIA A+ or ITF+ certification - strongly preferred


Essential Qualities

  • You are diligent and responsive — when a user submits a ticket, they hear back quickly.
  • You are organized — you track open tickets, follow up proactively, and never let things fall through the cracks.
  • You communicate clearly — in writing and on the phone — with people who may not know any IT terminology.
  • You stay calm under pressure and don't rush users or make them feel judged for not knowing something.
  • You are self-directed — you manage your own schedule and don't need someone watching over your shoulder.
  • You take ownership of your tickets until they are resolved or properly escalated.