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Remote Technical Customer Support Jobs in Michigan

Adecco

Customer Service Call Agent 8am 5pm

Jackson, MI · Remote

$15.50/hr

... technical customer support · Familiarity with CRM systems or application processing platforms Work Environment · Fully remote (work from home) · Structured, process-driven role with consistent ...

Aquent

EV Technical service Agent

Warren, MI · On-site +1

$23 - $26/hr

... and remote troubleshooting support for advanced energy charging equipment. Your efforts will ... This role reports to the Customer Support Operations Lead within the energy division. **Key ...

FastTek

EV Technical service Agent

Warren, MI · Remote

This position reports to the Energy Customer Support Ops Lead. Key Responsibilities: Technical diagnosis and troubleshooting * Navigate available tools to perform remote diagnosis & troubleshooting

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How much do remote technical customer support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote technical customer support in Michigan is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $19.28 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Remote technical customer support roles can pay around $4,000 per week for experienced professionals, especially those with specialized technical skills, certifications, or extensive industry knowledge. High earnings often depend on the complexity of support, the company, and the level of expertise required, with some roles offering performance-based bonuses or commissions.

What is a Remote Technical Customer Support job?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by Remote Technical Customer Support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

How to make $1000 a week remotely?

A remote technical customer support role can pay around $15 to $25 per hour, so working 40 hours a week could generate $600 to $1000. Increasing earnings may involve taking on multiple shifts, gaining specialized skills, or obtaining certifications to qualify for higher-paying positions. Consistent performance and efficient problem-solving are essential to reach this income level remotely.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support agents. Remote technical support roles often require problem-solving, communication skills, and technical knowledge that complement AI tools, making human oversight essential for complex issues.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer support tools, with some positions offering additional benefits or performance bonuses.

What are the key skills and qualifications needed to thrive as a Remote Technical Customer Support specialist, and why are they important?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.
What are the most commonly searched types of Technical Customer Support jobs in Michigan? The most popular types of Technical Customer Support jobs in Michigan are:
What are popular job titles related to Remote Technical Customer Support jobs in Michigan? For Remote Technical Customer Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Technical Customer Support jobs in Michigan look for? The top searched job categories for Remote Technical Customer Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Technical Customer Support jobs? Cities in Michigan with the most Remote Technical Customer Support job openings:
Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $33,418 per year, or $16.1 per hour.
Customer Technical Support Specialist

Customer Technical Support Specialist

Guardian Alarm

Southfield, MI • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Customer Tech Support Specialist will assist both residential and commercial customers with complex security and fire alarm issues and help program automated items such as thermostats, sensors, door locks, light modules and key fobs. Ideal representatives will strive to successfully resolve the customer’s issue while keeping the best interests of the company and customer in mind. 

  • Answer incoming technical-related calls from existing commercial and residential customers regarding Guardian’s products and services.
  • Engage with our valued customers by problem solving, deescalating, and resolving issues and concerns.
  • Review accounts for accuracy, enhancing the department’s ability to maximize profitability and resolution.
  • Interact with customers to provide excellent support and accurate information on Guardian’s products and solutions.
  • Provide solutions to customer's technical issues by identifying the problem, researching answers, and guiding the customer step-by-step through corrective measures for one-call resolution. 
  • Help customers with the installation of cameras, battery replacements, fire systems and other components including but not limited to remote programming. 
  • Provide recommendations on upgrades to the customer's current home security alarm or highlight advances in home automation.
  • Assign technicians to visit a customer’s home or business if their issue cannot be resolved effectively over the phone.
  • Proactively work to assist others in achieving the organization’s objectives.
  • Ensure that appropriate actions are taken to resolve customers’ problems and concerns on the first call.
  • Maintain customer accounts and records of customer interactions with accurate details of inquiries, complaints, or comments in MAStermind and CRM.
  • Use gained knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise.
  • Perform all procedures as required to resolve customer problems and/or concerns.

Required Skills, Knowledge, Experience and Education:

  • Excellent communication skills including active listening.
  • One-year technical experience preferred.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn Guardian’s products and solutions.
  • Ability to remain calm in a high-paced 24/7/365 customer service call center environment
  • High School Diploma or G.E.D. required
  • Some college preferred
  • Regular and reliable attendance record
  • 1-2 years of customer service experience required

Apply